-
November 2023 by Jeremy Neist
Johnny has the best customer service around
-
November 2023 by James King
Always a good experience coming here. I’m a regular and always interacting with Johnny and Angela. I think I soelled their name correctly. Anyway, their always super professional, friendly, informative and patient. I’ve observed their interactions with other frustrated pushy customers and they always are very professional towards them and keep their cool. Thanks guys for being great!!
-
November 2023 by Ali yaser Sherzad
They are great Angela and JhonyGreat costumer service
-
September 2023 by Jose Cuevas
The manager named Johnathan Standley has been harassing me. He got my information from my loan application and used a catfish profile which he has been using over 10 years pretending to be a woman where he then asked for sexual favors from me and then threatens to tell me wife and everyone I put in my references if I don't give into his demands. I feel violated because he used my contact information from my application and used it to catfish me and threaten to extort me. It is illegal for any employee to use sensitive information for his personal use or financial use.
He has also been at multiple jobs where he has access to sensitive information. This scares me to know that your company allows customer information to be mismanaged. I feel violated in every way imaginable and will make provisions toward legal action. He has violated me in every way imaginable and I am afraid he will attempt to extort me further because he has access to my sensitive information. I am not sure how many people he has done this too throughout his career because he always has access to sensitive information but I hope I am the only one.
-
September 2023 by Jessica Alvarez
Angela, the cashier she was so helpful to me very informative ?
-
September 2023 by Eli C (Eli)
I can’t remember their names but one was a CSR and the other one a Manager. I called to get information on a money order. I asked the CSR if there was a limit for purchasing a money order and what is the highest amount that I can make a money order for before it breaks it down?? She said no limit, I then said okay so then what’s the highest amount I can get on money order for before it breaks it down ?? I don’t think She understand the question!! And just found it easy to hanged up on me? I called back, and manager picked up and I explain what happened, said he was going to speak with the employee and that was not appropriate. Manager then said she didn’t feel safe answer my questions, I told him that didn’t give her the right to disconnect the call the way she did. We need to provide better service to the customer. The company is not paying you, it’s the customers who make your paychecks. If you don’t take care of your customers someone else will!! I really hope that CSR gets the training she needs I know it’s not easy but I wish them the best!!
-
August 2023 by Zhe Bot
Pretty good service, took a bit to verify but eventually it was done and I’m happy with the service.
-
August 2023 by James Poli
These people are terrible. They don't provide a set of criteria for a loan.. Particularly Angela who said after having me e-sign for a loan that because my bank balance was zero, I couldn't get a loan but if I deposited $1 into my account I could so 8 put $25 in and go back in and e-sign a document again and got rejected again. Completely deceptive. I wish I could give no stars. Awful experience.
-
August 2023 by Tanya Hills
I enjoyed coming here to do services. Johnny and Angela are great, they helped me with getting a payday loan. Highly recommend coming here. Excellent customer service!!
-
August 2023 by M Reck
The branch Manager , Johnny , is a stand up person . When things were going well for me , Johnny was always there to help me and listen . When things were going bad for me , Johnny was still there for me in more ways than a financial officer and Manager of His financial institution . Johnny has been a real person and given me the opportunity to earn his respect . I will always recommend Him and his financial institution to anyone who asks ... Thank You Johnny , for all your help and most importantly just being a great person
-
August 2023 by Erik Rodrigues
Great customer service From Johnny. Very helpful
-
August 2023 by G M.
Great customer service thanks to Angela for taking her time and answering all my questions . Really recommend coming here
-
July 2023 by Angel F.
Great service. Great attitudes. I definitely would recommend this place ! Especially if you're trying to get a reliable loan !!!! 5 out of 5!
-
June 2023 by Carolyn Gielow
Johnny is such a great help, knows how to take care of the customer. Personable, wonderful place to get help been coming here for years. If you don't come here than you're missing out on the best customer service.
-
May 2023 by Wigga Wigga Wak W.
Parking is in back. Hours on Google are out of date. Currently (May 2023) hours are 10-6 from Monday through Thursday, 10-7 on Fridays, 10-2 on Saturdays, and closed on Sundays. The women who work here are nice and generally professional. I've never had a problem with them or seen them have issues with others. There's a man named Johnny who is very rude and always gives people unnecessary attitude. Every time he's been working when I am there, I have seen him hassle other customers, even when they're polite to him. He acts like he's on some power trip or has princess syndrome or something. This guy should not be working in customer service. I prefer to go to other branches because of Johnny, even though this location is more convenient for me.
