-
February 2024 by Ken H.
If you want to waste your time, this is the place for you.... This is definitely one of the businesses that you want to steer clear of. They'll lie on the phone to get you to come into the shop and then once you're there all they do is just waste your time. The repair and maintenance side of the business is great. However, sales and resale are completely incompetent. The lead sales person is absolutely not qualified to do what she does. How it is that she got her job is beyond me. Don't try to resell a bike especially an electric bike through this place because they'll tell you one thing on the phone and then it's a completely different story once you're inside the shop. This kind of bait and switch is common, but it's particularly egregious here. It's understandable to want to attract people into your business but this is definitely not the way to do it. They said they wanted to buy my wife's E-bike on the phone then when we actually got there, the story changed. They only offer a store credit. Why would you want a store credit from a company that lies to you? That's a disincentive to ever return to that shop ever again. Bottom line don't waste your time with these people. Find a local bike shop that's close to your home that's invested in the community and cares about their customers. This place doesn't. Oh and just one star due to yelp's anti free speech policy
-
February 2024 by Kenny Nguyen
Great place for bike repairs.
-
January 2024 by Nitin Kishen
Excellent service. The technician was very transparent with the options I had.
-
November 2023 by Yao C.
Right after Thanksgiving I took my 5yo to this place. She seemed to have found her favorite bike :)
-
November 2023 by James Poli
The staff are very friendly and the bike techs are knowledgeable about the bikes they sell.
-
October 2023 by Megan S.
My son's new bike (ordered online) had to issues since it had been assembled. The pedals loosened up w/the chain twice. The 2nd time I was fed up and thought maybe there was a defect. I finally decided to take to a bike shop. People I spoke to recommended Baylands and Centripedal. I ended up taking to Centripedal and they had great customer service and took my sons bike right in to fixed when we arrived with a 60 day warranty on the repair. My son's bike has been perfect ever since and no more issues. I will continue to use Centripedal for any bike repairs we may need in the future. They're great just like those said who recommended them!
-
October 2023 by Adithya R. Kumar
A truly professional and a genuine bike shop. I got my bike assembled and it was great. What i liked the most is they give you a 90 day free inspection on top of it. If we encounter any issues, we can get it checked and repaired for free.I highly recommend this place!Thanks Centripedal team!
-
October 2023 by Thomas Mathews
I’m really glad that I found a place where people are customer friendly. I wanted my old bike to be checked for its safe use. Alex was courteous and did a great job without making me wait.
-
September 2023 by Edward Richards
Really great service department! They clearly work on a lot of e-bikes and upscale models, but will also take time to work with a vintage project bike. Service prices are super reasonable, and they spend a lot of time with you. Sometimes there is a bit of a line to get to the desk, but then again you know that they won't hurry you along when it is your turn.
-
September 2023 by Hana
So glad I stumbled upon this bike shop. I came in to look at bikes for my son and ended up buying one. Shireen was amazing and helped me as soon as I walked in, my son decided on a bike and she installed his training wheels before we left. She made sure everything was perfect before we walked out. Great customer service, really grateful to have found this place. Thank you!
-
September 2023 by Kendra T
Centripedal is an excellent bike shop with good products, skilled mechanics, friendly service, and helpful support. As someone pretty new to biking, they were able to help me find the right bike for my needs, and anytime I’ve needed support with it they have always been so helpful. I really believe the staff here strive to go above and beyond to serve their customers. One time I wanted some help putting together a bike trailer for my dog and they were eager to help. I like to watch them work on my bike so I can learn too, and they’re very patient answering my questions and showing and explaining to me what they’re doing. Another thing I appreciate is the partnership Centripedal has with Bike East Bay for members. Not only do I appreciate the 10% discount on parts and accessories, I also like that they help support events like Bike to Wherever Day and build up the community. I’ve also reached out to Centripedal by email before and they are pretty quick to respond. After a year of coming here for the majority of my bike needs, I’ve not been disappointed by this place yet. I would recommend this bike shop to anyone looking to buy a bike, get theirs serviced, or get new bike-y things!
-
June 2023 by Jennifer Hill
I arrived at 6:30pm (did not realize they closed at 6:00) as the front door was open. So walked inside to look for new handle grips. Gentleman came out from the back and said "we're closed." I replied with, "Oh, so you don't want to sell me anything?" He replied with, "the register is closed." How lame is that? He didn't even attempt to make a sale (maybe cash only sale?). Very poor business practice. If you're closed, CLOSE the door!Stuart
-
May 2023 by Kartik Shah
Adrian helped in adjust the Rear Derailleur of my brand new Canyon bike. He is a great guy. He answered all my silly questions very calmly and helped me understand each topic in detail. Very happy with the service. Prices are also very reasonable.
-
May 2023 by Reginald Camacho
Brought a bike that I bought from another place online. Refused to the service that I was asking for unless they do a full inspection on the bike which costs $100+. Brought it to REI and they fixed my issue for <$20. Would not recommend this place at all.
-
February 2023 by Steve Chappell
Amazing staff. Upgrade program for kids' bikes can't be beat. Only bike shop I ever want to go to.