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May 2025 by michellethx
Literally made an appointment with a banker. He's off. They told me they had no other bankers and didnt bother giving any fixes . What the heck is the point of making an appointment one week in advance.
The receptionist gave no cares and just basically told me it is what it is. No offers to reschedule or find another banker. Just blank stares
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April 2025 by Sam Love
Bank employees are very unprofessional and disrespectful , they’re not following the regulation of the line to help customers by turn.
Unfortunately, I experienced this and reminded the bank employee to follow line regulations.
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February 2025 by Troy Stover
I wouldn’t trust these bankers. They engage in questionable practices, violate privacy, and seem to be involved in US Aid scams. Be cautious about opening credit cards with them, as it seems like they’re more interested in selling your information than actually helping you. The whole situation feels suspicious, and people should be aware of how their data is being used. Stay alert and protect yourself from potential fraud.
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November 2024 by Sam Zhao
Actual joke of a branch. Called them at 2 pm and no one answered. Called multiple times, called the advisors number that I’m supposed to meet with no response. The people there are unhelpful, late to appointments, actual joke of a bank branch
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November 2024 by Amy Russo
I worked with someone who is quite helpful, prompt, and friendly. I needed to get some yen for my trip to Japan and it was a very speedy smooth process.
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May 2024 by B C
They baited you in with above-market account opening bonus, and after weeks (after you followed up on your own), they told you that you're not eligible and they could "kindly" help to close your newly opened account. Is this how you boost the customer metrics?
Even worse, you showed up on time at the branch for your appointment in the weekend, and then you're just informed that your banker is on leave today without prior notice from either the personnel or the system.
- both to the biz banker DY (having to post it here because Chase is not sending the customer satisfaction survey anymore)
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March 2024 by Ann N.
This branch must improve its employee training. Whenever I visit, the staff seem uninformed and unprepared. They consistently fail to utilize available resources before turning customers away with a 'no.' Utilize your resources before denying assistance.
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February 2024 by 송시윤
worst chase ever. ATM they have never works right
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September 2023 by Amanda Wong
9/3 both ATMs not working
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July 2023 by Ezra Sam Layson
Very unfriendly staff.
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February 2023 by Samuel Cuéllar
Really good service, so much patience from them
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January 2023 by Dharini P.
This branch doesn't deserve any rating! They have the worst customer service. To open the safe box u first have to stand in a long line. Then you have sit and it may take them up to an hour to even come get you to open your box. They are always understaff at the tellers and other staff just walks around in circles but doesn't help you. The system they have is so bad that even the staff looks lost with their own system. If I didn't have the box here I would never use this branch.
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November 2022 by Fry D C.
This review is for their JPMS investment service.To make it simple, STAY AWAY, or FIND OTHER, if you care for your investment money.They blow smoke during the initial sale, then leave you confuse on why your portfolio performance goes sideway.Excuses, excuses, excuses.
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October 2022 by Q B
Great service! Victoria is a excellent teller.
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March 2022 by Cin-Yee S.
Wen was an absolute delight and very helpful in addressing the issues and concerns with my account. Even though I did not have an appointment, she squeezed me in and offered me wonderful and welcoming service. Thanks again, Wen!
