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January 2024 by Anthony D.
Majority of the negative reviews are from almost a year ago so I'll state my honest and recent experience . This branch is kind, helpful, and effective. I went in one day to ask a question and set up an appointment for next week. I then went in a few days early before my appointment and was able to get done what I needed to get done in 20 minutes. Apart from that one incident, I never wait in line and the staff guides me to the correct person if what I need is not available at the moment. I really can't stress enough how kind they are as well. Lots of smiles and welcomes. Their promotions are great and offer lots of way to grow your money in a way you can monitor your progress. I recommend to go in and see for yourself what kind of experience they offer. If you're looking for a new bank or place to start saving. I wouldn't pass this up.
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December 2023 by Sandhya Mehta
Good experience
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September 2023 by Soha Mohamed
Friendly staff. Got the transaction needed done in no time.
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July 2023 by Dinesh Bansal
Perfect location n great customer service always!
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July 2023 by P A
I went there today and the banker tried to deter me from doing a cash advance, even told the teller give him less than he asks for. Iis my money why would not give it to me? When I walked in, the lady the was asking all kinds of question - do you have an account here etc. I was the only one she was asking those questions - I wonder why. When all I wanted to do is go to the teller. And yes I do have an account there but since I don't look like their normal cliental she was no doubt interrogating me and trying to deter me from getting my money.
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March 2023 by Bob B.
I stopped by and asked if I could open an account and the person at the desk said he was too busy. The manager was then asked to help and they said no. I'm taking my business to a bank that wants new business and is willing to provide customer service. I would not recommend anyone visit this branch the management is horrible!!!
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January 2023 by Samantha Valdez
Not really understanding all the negative reviews. In my experience, the customer service is always good. And I've been going to this Citibank for years. The cashiers/tellers are always friendly and helpful. I've always had good experience with their bankers. And especially good customer service with their bank manager, Eva. Sure, it gets busy, and sometimes I have to wait, but I've experienced that in almost any bank I've ever had to go to. But anytime I've had a problem or questions with my account, they've been very helpful in finding and fixing the problem.
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July 2022 by Faisal Mazhar
I was sceptical before visitng this branch because of all the negative comments, but it was completely opposite. I had an appointment yesterday with Maggie at 12 pm, for a new account opening. I reached a bit late so they asked me to wait for 10 mins, but thats fine. Maggie was very polite and helped me out with the account opening. And I was all set within half an hour as she did all the form filings for me. I had a great experience. Thumbs up.
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May 2022 by Ariena J.
As a new Citibank member I did not feel welcome at all. Here's my story I became a Citibank member as multiple friends and family members recommended the bank and said the bank itself was good however last night I made an appointment with a financial advisor and was very excited to speak with that person and just get more information about Citibank as a new member, I read the reviews last night about this location and how it operated but I still decided to move forward and try it out for myself. I got in at 10 AM and was told to take a seat and someone would be with me ,the representative that was scheduled to have an appointment with me and tossed me to someone else to help me with my questions. I thought I was a little unprofessional to ask me what I needed in the middle of the floor instead of in private behind one of their offices such as any other customer would be doing . So that representative came out as well and asked me to go to another person's desk where she and a third representative didn't really help me answer my questions. I was a little disappointed I didn't even get a welcome to Citibank as a new member or anything like that, the lady didn't really give me any information on what they do is financial advisors pretty much told me to keep saving my money and so forth but I felt as a financial advisor that they would give me a little bit more information and be a little bit more helpful but it seems like they were only interested in people who wanted to invest or so forth. I was hoping to get information about planning for the future and saving and so much more information but I was really given kind of the boot in a sense and it wasn't really helpful and kind of a waste of my time. If that was the case I definitely would've made a phone call to ask my questions instead of going in person.Unfortunately I was not happy with my experience but I do hope that as a Citibank member I will get better experiences maybe in other branches.
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February 2022 by Ying Forest Yu
This is the only 1-star that I’ve given to all vendor/merchants/banks possibly in 5+ years.Just to remind Citi top management that your competitors are doing much better, and you might have some systematic problems.One of many cases to say is: Newark branch was closed for a while, but my paychecks to a supplier have been orphaned there, no notice, no backup plans. No one cares?
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January 2022 by Peter L.
The peeps in here are actually very friendly, the system is just very slow. Half the time there was only 1 teller at the counter so be prepared to wait.
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August 2021 by Paul G.
I hate this branch! As others have stated the wait times are horrid. I went in at lunch break and went in. Great I am the only one in line! Ha! Still stood there for 20 minutes. Right when a teller became available, one of the managers has the teller do his transaction for someone who came in after me. So a longer wait. By this time I am late back to work. Then the teller calls me up with the manager type dude still standing there and he says "I'm sorry for the delay" to which I looked up at him and said "are you really? No your not!" I also said that you need to have a teller window open for single transactions only. His transaction was more important than the person standing in line for 20 minutes....sorry 25 minutes. I am going to move my account to the Union City branch. Further away by 5 minutes but I can find parking, have friendly greetings from a teller and be done and out and back to work in less time. The tellers are nice though.......when you finally get up to the window. Management always look like they are trying to avoid you.
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June 2021 by Brad Rivas
The parking lot never gets completely full and both ATMs seem to work aĺl the time: Something other banks have trouble with.
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June 2021 by Flora Z.
The customer service at this branch is bare bone. The desk in the lobby is messy with different kind of paper. There is no clear instruction that a customer shall make an appointment in order to talk to a banker. The banker would rather start a phone call with a client, keeping other clients who have been waiting in the lobby waiting. Also, no privacy when a banker talks to a customer as one can over-hear the conversation in the lobby. It is the worst branch experience, which is absolutely and surprising below the minimum standard of Citi Bank.
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April 2021 by Bryan Y.
Bad customer experience. Yu Mimi K. a manager there is not willing to listen and help. When I opened a CitiGold account she hid about the fact that the cash back bonus was paid in a debit card. That is fine but it's not the same as cash deposits into my account and she should have been honest about it. When I asked her about it her response was "oh...it's the same just use it to pay for grocery.". She did not even bother to give an explanation why she lied and just told me how to spend my money. I wouldn't trust her handling my money.