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March 2024 by Calvin
Well... not a great experience!I ordered high endurance server rack drives for $130 each. Nice. A few days after the order I have to spend several emails verifying my identity, payment, and address. OK, well I guess that's normal for this sort of thing nowadays. Now the drives ship. Or, actually, no they don't. They email me that sorry but we tested your drives and they all failed! All of them! Right before they were about to ship! But luckily we have identical drives to sell you for $3500 each that do work! How many would you like! Uh, OK, well, I ask for some details about all these drives failing and maybe I can deal with that since you can just disable bad sectors and that's certainly no problem. Well, now they tell me actually, really, for technical reasons the price has fluctuated from $130 to $3500. Alright, OK, so that's what this is really about. They don't want to sell at the price I paid. Which I guess is fair? There are some warnings on the site about how prices can change at any moment even after ordering due to market fluctuations so even they would tell you that you shouldn't trust any of the prices they list at all. And I guess apparently they will go ahead and lie to you as part of their ordering process. Which is surprising! I don't think I've run into that when purchasing computer parts before. Or, actually, any kind of online ordering.If you are a big business ordering here it might be great! I could see that they would maybe take great care of you. But if you're a little guy like me it seems you should proceed with caution. You can't really trust what they tell you and you also shouldn't expect to pay what you are quoted, or what you are charged, which is something they will tell you on their own website.I couldn't possibly guess about returns or anything like since I never got what I ordered. They were very prompt in issuing a refund via email and it posted to my card after 2 days.
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January 2024 by Sam B.
misleading pricing / inventory. Website says $97, but then a chat box interrupts the checkout price, says talk to a salesman. You hand over your phone number and email, the salesmans says it's actually $1100 with a month lead time. They're all lies, top to bottom.
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December 2023 by Steven T.
Refused to fulfill order after taking over a week to verify my order (had to provide my property tax bill, phone number, and drivers license). After I completely verified myself Ryan from Harddiskdirect said they were refusing to fulfill the order and cancelled the order on me, it took 3 weeks to get a refund from them! Wouldn't trust them at all, especially not with any server equipment that is mission critical, they will leave you in a bad position. The update below is also a lie. They cancelled my order, and never asked me to pay extra freight. They said they had the wrong price on the website and refused to fulfill the order. DO NOT TRUST THESE LIARS!
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February 2023 by Alex C.
Hard Disk Direct were quick to respond to my question and issue and Wayne was incredibly helpful the entire process! I would certainly buy from this company again.
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May 2022 by Sophie Evans
Unethical company and worst business experience. Sends orders to suppliers and do not respond after they arrange stock. NEVER TRUST THEM!!
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April 2022 by Abbas Talks
Hard Disk Direct are a leading retailer. I purchased an AMD ryzen 5000 series from them last week. I was first skeptical of the authenticity of the product, but it’s 100% genuine and cost me an unbelievably low price compared to what other sellers are charging. The product was delivered a day before the ETA. I couldn’t have had a better service. I will give them a 5/5 star-rating and totally recommend them for hardware supplies.
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January 2022 by David C.
Called about a laptop battery that was listed on their website. Spoke with Tim. The battery was listed at $92.86. They attempted a "bait and switch", telling me that they had it in stock, but that after checking the battery was now $149.00 but the price was negotiable. I was trying to buy a laptop battery, not a used car.
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November 2021 by Noname N.
Purchased video card advertised through Google Ads from them. They called stating the price was wrong and was actually a couple hundred more. Make your own conclusion whether this was unethical. Won't purchase from them and won't recommend for my clients.
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April 2021 by Silicon Graphics
Hard Disk Direct’s customer support representative helped me through my case in a very polite manner. They were very straightforward about what they needed from my end and what they were doing.On top of that, I was looking for a very specific hard-to-find computer component for my business and these guys got me one for a very exclusive price. The quality was pretty decent, plus the packaging was seemingly very nice. Must say these guys are the best vendors in the market. Totally recommend these guys.
