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March 2024 by Elliot Kamper
Avoid Costco for tire service at all costs. Listen to the advice of your friends, trusted mechanics, and reviews—steer clear of Costco when it comes to tires.Here's why:Mishandled my request: Despite clearly specifying on the work order to dispose of my worn tires, the staff mistakenly discarded my perfectly good tires with thousands of miles of tread left. I am further concerned by the knowledge of the kids working here-- if they cannot tell a bare tire from a good one, how can they do quality work?Lack of accountability: Rather than owning up to their mistake, the staff refused to apologize or acknowledge the error, leaving me feeling dismissed and frustrated.Poor execution: Not only did they mishandle the work order, they also failed to complete the job on time. My appointment, scheduled for 12:15 PM, wasn't finished until 1:00 PM, and the work was done incorrectly.Time wasted: Despite arriving early for my appointment, I was still forced to wait in line for 30 minutes before because there is no way to check in. Even with an appointment, expect significant delays.When you invest in a membership, you expect a certain level of service and accountability. Costco failed to meet these expectations, leaving me disappointed and with no resolution to the issues. Regrettably, I've had to cancel my Costco membership due to this subpar service experience. It's disheartening to miss out on the benefits of Costco, but I refuse to compromise on quality when it comes to paid services like this.
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February 2024 by Yuhao Wang
I called before I visit. I told them my Tesla has a tire with low pressure. They told me come and they’ll take a look. Upon arrival, the front desk told me they cannot fix Tesla tires cause will damage the tool?! They still inspected my car and found a screw without a picture... Of course they didn’t fix it. 3 hours later they called me to pickup. I stand in front of their shop for like 15min nobody come and hand over my key… what a chaotic place and management sucks. Stay away from this place!!!
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January 2024 by TruPac411 RealNews
My experience at costco tire center was the worst service i ever had.realy unprofessional.i showed up to my appointment on time and waited for hours , i asked them whats taking so long and they said we have two more tires to put on , but i went around to take a peak and my car hadnt been touched it was all lies and realy disappointing wont be coming back again
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December 2023 by houzhe
Please teach your employees how to respect customers?
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December 2023 by Kishore Athkuri
It’s negative 1000000 starts rating ————- Very very important message for your safety … DO NOT BUY TIREs in COSTCO .. COSTCO sell tires that will be discontinued and if they need to replace the tire that are on warranty.. it takes a while and you may be in trouble … tire center do not update the notes properly which creates a total mess … STAY AWAY buying tires from COSTCO ……. My humble advise
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October 2023 by Md abdul Mea
They are good but liason or all steps are not aware about their activities ..to get a schedule is tough ..walk in suggested to go by 7 am by a manager but they open at 9 am so much waiting out side in cool too hard . Suggested to stand in queues in one door but they were operating in another door ..so became 2nd man ..wondering a manager do not know when his associates come ! Associates comes @ 7am but vehicles side receives queues customers at 9am ..walk in and schedules are directly receives at vehicles service door .
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August 2023 by Jacob Huang
Bought three set of tires for three cars at different time in past years at Costco Tire Center in Fremont. Good prices, quality products, good services sometimes. I noticed one common issue that tire pressure was not set correctly for the three cars I have. Car#1: factory, 35psi; Costco 32psi. Car#2: factory, 32psi; Costco, 55psi. Car#3, factory, 32psi; Costco, 37psi. Lesson learned: always check and adjust tire pressure after replacing your tires at Costco Tire Center in Fremont.
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August 2023 by Dave Thomson
Just got four Bridgestone tires installed. Totally painless and installed within the 1 to 1.5 hrs promised. I haven't a clue what the other reviewers are whining about. My only guess is they're expecting these guys to drop everything to give these freeloaders a free rotation or the complaint is they have to wait a few days for an appointment. Ordered tires online, received $150 off, made online appointment, tires were received by my tire center within a week so I called to see if I could get an earlier appointment. Ok I was put on hold for 10mins but ended up with my tires installed after ordering in about a week. I think most of the complainers are from silicon valley and aren't familiar with a busy schedule and people that actually work hard. Thanks to everyone that helped me today.
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August 2023 by Alan Vien
Buying tires at Fremont Costco? Save your frustration and buy them somewhere else.When the business is so good, some of these Costco tire department employees start to have bad attitude toward customer services. They do not need your business. I wish I could deduct part of my premium membership charges, not to include tires. Wake up and learn how to treat customers better.
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June 2023 by Bidur Khatri
I went to buy a battery for my Mazda 2012 which carries an Interstate 96R battery. The associate said that they have 2 on stock in the system but was lazy to find and recommended me to go the another store in Hayward. looks like COSTCO is not committed for costumer but for staffs's satisfaction.
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April 2023 by Katherine X.
I got my tires replaced a couple weeks ago. I am satisfied with the service and responsive. The waiting time is bit more and suggests to make an online appointment.
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April 2023 by Garrett Vim
March 31st 2023 the front desk at tire center are horrible to the customers . No knowledge on how to greet or respect elderly customers. Shame on them
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March 2023 by Yangzhi Zhao
Worst experience ever! Walk in to get tire change on the waiting list, they promised to call but never call. Already in line to cancel the order, they send me to the other longest line to wait one more time. Highly not recommended for Fremont Costco tire center.
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February 2023 by Steven Chen
We bought the tires from that store and one tire has low pressure. Since warranty included, we tried to get the appointment but only walk in allowed. Everyday only 5 first walk in can get the service. I need to line up very early 7 AM Feb 10 at 45F. Waiting outside for 2 hrs. I asked one staff if I can use restroom but that guy said no.Very frustrated and will not use its service next time.The worst is waiting time for repair. It will be the whole day and I cannot use my car.I understand now how they manipulated not to give service for leaking tire.
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February 2023 by Ya Boy JT
These guys think they some Michelin star tire center or smthg. If you want to get new tires here in a walkin appointment you got somebody’s grandparents waiting for the drop in at 6:30 am when they are supposed to open at 9. This my second time trying to come in for a walk-in and I still can’t get appointment after coming in half an hour early. Please take your money elsewhere, it’s not worth it.