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March 2024 by Tom Farrell
I had rented a storage a few years ago from cube smart.I opened it only to find that rats had been in my storage damaging many of my things. They chewed a hole thru the wall on both sides and rat droppings were every place.It is disgusting and now unsanitary. Everything covered in rat urine and droppings.The rent started at just over $200 and has gone up more than $600.It seems that you are punished for being there. I have lost many items there and what's not runed. Is covered in rat urine and rat droppings.When I told the manager about she told me to report it to my insurance company.I don't even know if that's covered. I can't say that this storage is suitable for storage of anything that you want to keep and you can expect to see rent increases thru out the time you keep your storage with out any cap on what it can end up being.I am still working on sorting out everything including what they are willing to do about my losses.I am not confident about having any help from cube smart so far.Having to deal with this as now everything is toxic and just handling this stuff is now toxic.They do not have control over the rats by any measure. I have all high end furniture in this storage that included a formal dinning room set, couches, end tables a hutch and bed as well as dinning settings and Cristal glasses.I had some twenty boxes or so most have been eaten through by rats.Even a plastic yard storage unit was chewed throu and inside covered in nesting materials that were from the contents of my storage.I filled several garbage cans full of what the rats tore up.I will update this after I find out if they will do anything more than tell me it's my problem.If you rent from here you need to find out how they will deal with this if it happens to you.There is a strong smell of rats as you walk throughout the buildings.I don't feel the more than $600 a month is worth what I have to deal with to move out of this storage loosing many of the items I have been paying to be safe all this time.You would think at best a reduced rental rate would be in order.......Not even offered !
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March 2024 by Timothy Frisina
Brooke and Jake were great and filled our needs quickly
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March 2024 by Danielle Dewitt- sale
Had a storage here for years . They raised my rent made me unconventional move to another unit and had blocked off construction constantly. Kelly was nice but this place sucks. They I always paid them not always ontime but I paid.. I was homeless and lost my job waiting on government check.. when I tried to pay told me I was 1 day too late and they sold literally everything I owned for 10 dollars.. to so.e random person they wouldn't let me talk too. I wanted to offer him 100$ for my daughter's toys and pictures. And a comic book I was writing. They are Evil!•
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March 2024 by Rosario Cagulada Songcuan
the place is clean,the manager appears nice to customers.
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August 2023 by Erum Inayat
Easy access to the unit via the app
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August 2023 by The Real me
STEPHANIE GOES ABOVE & BEYOND !!!! I have never had a better customer service experience & it’s all because of her !!!!!!
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August 2023 by Eric Seoane
Both Kieth and Stephanie were helpful from the beginning on the phone up until I left. Customer service at its best.
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June 2023 by Chuck C.
Cubesmart are the worst. failed to protect the unit even though it was insured. put their own lock on which they charged us $80 for and then FAILED to send us the keys. wouldn't let us inspect the unit. absolutely THE WORST. DO NOT STORE AT CUBESMART.
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May 2023 by Victoria B.
What I love about cube smart, they text you when you're bill is due ,they are on top with everything and keep the property clean, stephanie is always helpful to answer any questions you have, I've had no issues here, I feel very safe with my stuff, stephanie has a major role into turning this place around since the last manager and made huge improvements on property I highly recommend cube smart to keep your stuff in a safe place
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April 2023 by Merzedes Rivera
Stephanie and Keith were Amazing. And so helpful. Getting into our storage unit was a breeze. 10/10 recommend.
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April 2023 by Marife Park
Very helpful. Good costumer service. Highly recommendable.
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March 2023 by ebuy- ebay
5 stars not only for cube smart but also & specially for Stephanie .. the wonder women .. so nice, so polite , so gentle & so cooperative …. Just defying her age & helping customers .This kinda staff brightens the name of the company .. always ..Thanks Stephanie …!! Keep it up …!!
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March 2023 by lilli filichia
I rented and paid for a 5x5x8 unit. The actual size of the unit is 4x4.3x8. The manager said I am the first to complain that the units are not sized as advertised. I find it hard to believe that I am the first person to purchase a 5 foot shelf only to find out the space is 4 feet. I called customer service and asked for a district manager to resolve the issue. So far, no one has reached out. Space matters in a small storage unit. In this case, I have been shorted 12 inches on one side and 8 inches on the other side. I should have measured the space before I paid for it. Beware and measure first, because Cube Smart is dishonest. I was forced to give 1 star or the review would not post. They deserve 0.
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March 2023 by THEODY MAE FERRER
This place is sooo sketchy. Just one month of renting here, my dad’s unit already gotten broken into.It was broken into and was replaced with a different lock without our knowledge . Valuable property were stolen and some that they intended to steal was left behind, was almost like they were going to come back for it.We called the police and a guy name Keith barely put any effort into helping and cooperating with the police. Keith was also the one who put that different lock because he saw the lock on it my dad’s unit was missing. I believed the wisest thing he could’ve done was to inform us with such information, we couldve been alerted. I hope this doesnt happen to anyone else. Im so frustrated for my dad. We pay to rent these units and trust it to store our belongings . This is definitely an inside job!! Theres no way, a random person will have access to the premise and go to that certain unit # and steal what they knew it had in there. To me, someone was definitely watching and observing my dad going in n out of that place. ?
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March 2023 by TheodyMae F.
Stay away from this place!! My dad's storage was broken into and the lock was changed to something totally different. Supposedly the manager or the guy by the name Keith changed the lock because he noticed the lock was missing. He didn't notify us of it. Finding out several valuable items were stolen and seemed as though they planned to come back as they had left a bag of things from my dad storage that was left behind. We called the police and are currently investigating. The guy Keith didn't even wanna cooperate and or offer to help with the situation.This place is sketchy asf!
