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December 2023 by yunfei liu
I am really happy with the excellent service that was provided to me. I had 2 checks stolen and cashed.When I notified my bank, the team in Fremont-Paseo went above and beyond to help me recover the money. I am grateful to be a customer of East West Bank.
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May 2023 by Alex W.
We really admire the terrific service of your bank and would also like to thank your Relaationship Banker Grace Ho for her help.
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April 2023 by Guillermo J.
I've been to this place multiple times to cash a check. All the times the checks has been under 400, a bonus check from work...bro these people looking at my ID like I made it at home. Meanwhile multiple Asian costumers walk in and out like bread and butter. I felt discriminated. Not gonna lie. I'd give them 0 stars.
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March 2023 by Candy C.
Grace has been very helpful in my experience at the bank. She takes into consideration any worries that I have and tries to solve problems ASAP. She always follows up on issues as well. Thank you Grace and recommended this bank to others!
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August 2022 by tony truong
Everyone else is very friendly except for this lady Cynthia. She was very rude to me and my husband when we were trying to change something on our account. She was very scrambled and lost trying to help us. Very uncomfortable feeling. Do not go to her for advice! Stay Away!
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April 2022 by Lani S.
I always go to the branch at East West Bank 34420 Fremont Blvd. The staff is very friendly. I really like meeting Annie there.She always greeted me cordially and was very professional and supper nice ！
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January 2022 by Carrie L.
There's No cellphone Application for check deposit, which is not convenient. This location open at 9am, they will not open the door even it's 8:59. I often see long line waiting outside.
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September 2021 by Gucci
I love this nice bank. Great Friendly staff
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November 2020 by Anne Rockermann
Small bank but incredible service, highly recommended.
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October 2020 by Gucci Lee
I love this nice bank. Great Friendly staff
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October 2020 by Yuan L.
Social distancing was not a problem! This branch staff taught me how to do online banking. Which is how to mobile deposit my check, make my bill payment through ACH method. I can manage my bank account as usual but with more convenience! But I still love to go into the branch and visit the staff there because it feels like I'm visiting a long time friend. Outstanding service!
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October 2020 by Emily W.
Today was my first time going to East West Bank and their staff was extremely friendly. I've been a long time customer BOA but because of some issues I had to switch to another bank. Their staff was more then willing to help me open a new account.
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October 2020 by Joyce C.
Due to Covid-19 situation, I went to bank with my mom. I was surprised that the teller could call my mom by her name and they had a really nice conversation during transaction. It makes me feel they are good friend for long time. I am a customer of Bank of America for many years, but I never have similar feeling when doing transactions over the counter. I am planning to open my account at this branch.
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July 2020 by Sakura H.
I work at a credit union.My mom's signature has naturally changed over the years. Given that people's signatures change over time, that should not be the only verification method your bank uses for confirming someone's identity if they want to reopen a closed account.Also, the fact that you made this experience difficult for my mom because she was asked to sign her own signature "correctly and clearly" is absolutely ludicrous. You need to review your procedures and train your staff better. Providing official identification documents and updating a customer's signature should be common sense and a best practiceFinally, if someone is already frustrated with your service, do not be a complete fool and ask your customer to please bring you more business. That just invites their family to leave bad reviews for you on every social media site they can find.
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May 2020 by Stanley Y.
I have been with East West Bank Fremont-Paseo branch for 2-3 years now and I have been a very satisfied customer because of the all-around customer service experience. In time of need, this branch is most reliable. I can't say enough thanks, especially to the branch manager and her excellent group of staff. They work relentlessly till 2-3 am in the morning to help me prepare all the documents needed for my PPP application in order for me to submit in time, and my application got approved right away. I'm so grateful for all the help and guidance they offered, and I'm looking forward to working with this bank branch on the next business adventure in the near future.
