-
December 2023 by Dom L.
I don't typically leave reviews, but looking back I have been coming to Ben for the past few years for my auto issues - oil change, tire rotation/alignment, some bumper problem, trunk problem and maybe other things I can't remember. Despite his busy schedule, we are always treated with a smile and respect, and he always makes the process very easy and smooth. This time round I needed my tires aligned fast before my road trip next week. Ben was reluctant at first to book me in last minute due to his busy schedule, but was nice enough to slot me in and agreed to work on it during downtime. Dropped my car off early in the morning and sure enough, just a few hours later I got a call saying it's ready. He handed us the paper with the technical tire degrees and the usual stuff, this time with a box of cookies too for holiday! Though what made the experience this time especially memorable was the fact that my goofy butt managed to lock myself out of the other car I came with, and that after explaining to Ben the situation, he spent some time helping us unlocking the car from the outside. He somehow managed chatting/keeping us comfortable, responding to his calls from other customers, and working on unlocking the car essentially all at once. Ben honestly saved us so much headache. Super grateful that he was willing to help us out there. 5/5 for all the past encounters and especially this one.Oh and yes, the steering wheel did feel a ton better after the alignment (and it was great).
-
October 2023 by Kimi Klopping
I take all my cars here. Great customer service. It’s so nice to trust your car mechanic. Ben is the best!Services: Auto engine diagnostic
-
October 2023 by Jennie Zheng
I found this place very trustworthy because it has very fair pricing, and honest ETAs.
-
September 2023 by Kenneth Lee
Honest and reliable mechanic, great price, much cheaper than dealership
-
September 2023 by John W.
Reliable service.Fair price.I needed service before a "road trip/vacation ".My regular place (Bruce's Tires) had no appointments available.I call Auto Works and got a Friday AM appointment without a problem and it was done by late afternoon.Oil change and complete system check.
-
August 2023 by Dixie L.
TL;DR: trustworthy, affordable, excellent, and fast work! It is incredibly hard to find an honest mechanic who won't see a girl and automatically think, "How much can I upcharge her today?" You don't get that vibe from this family-run business as Ben is upfront and meticulously explains what is broken, and what needs to be fixed in great Layman terms.Speed: Unfortunately, the first time I heard about this place was when my car stopped in the middle of the road. On a whim, I decided to come here on the referral of my tow truck driver who raved about Ben's honest and affordable work. Even though I stopped by in the middle of the day with no appointments, Ben was able to fit me in and got me my car back within 1 business day (they're closed on weekends). I have taken my car back ever since and depending on if you have an appointment and the labor of the work, you can count on having your car back within the same or by the next day. Communication:Once Ben has had enough time to diagnose the issue, he will give you a call regarding the issue, explain your options, and the price, and will only fix the issue with your approval.
-
June 2023 by Kevin Tang
This is the first time I had my car fixed here, and I am pretty sure this would be my first choice from now on. Ben does a very good job giving me estimate of time. He took his ETA as a commitment, and tried very hard to honor it. He also does very good job communicating what the issues are, and the cost, with breakdown. When I went to pick up my car, he also showed me several other places, with pictures, where parts are worn out. He wasn't trying to get me to spend more money there, since it was after I have already paid for his service. He just wanted to give me some expectations on soon to be future problems. This helps me tremendously in understanding the condition of my car. Good work and great communication. Thanks Ben.
-
June 2023 by Wenyu Sun
Very bad experience. Last October, I paid 1500$ in total for them to fix my car, in the end, they created more problems: they changed the coolant tank and water pump, but it leaked more, they also replaced the actuator, but since that, the car always makes a weird noise when starting. The car is literally died and I sold it at $1300. If you don’t want your car to be destroyed, avoid this repair
-
June 2023 by Charlélie Laurent
Got coolant reservoir changed there. After the repairs, the car is still leaking about 1 bottle of coolant every week, with coolant splashing everywhere under the hood.Also got transmission actuator changed. Transmission never worked properly after that. Actually feel like they made it worse than it was before.Just don't go there.
-
June 2023 by Carlos E.
I had a fantastic experience at this auto service center. The staff was friendly, knowledgeable, and efficient. They fixed my car's issue promptly and at a reasonable price.
-
May 2023 by Doug K
This place gives above and beyond service at a very fair price. Brought my van here multiple times and plan to come back for all my future repairs. Thanks!
-
March 2023 by Alejandra V.
Every time I have brought in my vehicles to this repair shop, a full diagnostics is completed and receive a personal call to walk me through each item in a comprehensive manner to which a non mechanic can fully understand. My go to mechanic for sure
-
February 2023 by Karen C.
Wow, I can't believe I haven't updated this review in 14 years. In that time, I've changed my car three times, but every time I've had an issue, Ben is THE guy! What I think makes Ben stand out as a mechanic is that he listens to you! He wants to know about the onset of the car problem, your description of the issue, the sounds your car is making, etc. And by the time you've told him your story, and he's asked a few clarifying questions, he has a few diagnoses to share. I love that he actually takes the time to explain what he thinks the problem is, in layman's terms, and why he thinks xyz will fix the issue or help in the diagnostic process. He's transparent and honest - still incredibly rare qualities to come by in a mechanic, and let's be honest - in a human. Whenever a friend asks me about a mechanic I'd recommend, that's Fremont Auto Works. Full stop. No need to look any further. Well worth any bridge toll fee and exorbitant fuel prices for the level of peace of mind that Ben offers me. There hasn't been a problem that he can't fix! They recently moved, but don't worry - it's still the same general place, just down the alley toward the back. The new place looks bigger, and has a bigger front desk to handle all the customers. I think there are a few more parking spaces too! Both Ben and Tiffany are excellent at customer service - prompt phone calls back if they don't answer on the first ring. Wherever you go Ben/Fremont Auto Works, I'll follow. I'm sure I'm not alone in that level of loyalty.
-
February 2023 by Jeff H.
Family owned and operated shop. Very professional and reliable. Very honest about their work and will take the time to diagnose real issues. They've moved, find them at their new location.
-
February 2023 by Jeff O
I cannot express enough how appreciative I am of this place. I am from out of town and my car broke down on the freeway. I was able to call them, spoke with Ben, and he gave me a quote over the phone and an expected timeline, all while waiting for the two truck. Once my car was dropped off, Ben (and I believe it was his wife?) were very nice and talked me through everything. Not only were they great, I felt comfortable leaving my car there while I was still able to continue on with my trip. Ben stayed in contact with me the entire time about my car, and it was diagnosed, repaired, and ready all the same day. My final quote was exactly what they gave me from the beginning, and I made it home with no further issues. They provided me photos, explanations, and just good ol' fashion hospitality all throughout the process. I again cannot express enough how grateful I am for their professionalism and kindness. Great work, great people. Would highly recommend.Services: Auto engine diagnostic
