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October 2023 by Shikhar Bajaj
Good customer service
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March 2023 by Me G
Very personable staff at this Fremont Bank Warm Springs Branch. It has a very neighborhood small community vibe. Stephanie Pi and other staff here are super friendly and warm and so helpful. They go over and beyond in my experience. Compared to their other branch in the hub, the customer service at Warm Springs branch is excellent. I hope the staff here remains the same.
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July 2022 by Francisco Gomez
This branch has consistently underwhelmed in my almost three years as a customer here where I opened my fremont bank account. All other branches have treated me better than this branch. Satnam, the manager has no interpersonal skills which might explain the high turnover rate of the employees here. I would not recommend doing business here which is why I specifically avoid this branch whenever possible.
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July 2022 by Frank G.
This branch has consistently underwhelmed in my almost three years as a customer here where I opened my fremont bank account. They have made me jump through hoops for simple transactions that other fremont bank branches have not. All other branches have treated me better than this branch. Satnam, the manager has no interpersonal skills which might explain the high turnover rate of the employees here. I would not recommend doing business here which is why I specifically avoid this branch whenever possible.
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March 2022 by Michael Toschak
I've been a Fremont Bank customer since 1968. Have gone to several Fremont Bank branches as I moved around Fremont but the Warm Springs branch is the best! Recently, I went to another branch and there was a problem the next day. I went to the branch I normally go to (Warm Springs) and saw Lidia P. She corrected the problem in a few minutes. Very good and courteous service! Thanks Lidia!
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March 2022 by Leahcim n.
Unprofessional. Uncooperative. Unprepared. Read my prior review for the details. I saw that somehow this merchant has been reported as "CLOSED". Just wanted to let everyone know they are not closed. (Not yet, anyway. Based on their actual dysfunction and resulting poor reviews, they may soon actually be forced to cease operations.) Fremont Bank continues to provide subpar service even after I refinanced with another (truthful and responsive) lender. They are still holding on to my prepaid escrow balance. Take your money and run! Run as far away from these people as possible. There really are other more ethical banks out there more deserving of your time and money.
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October 2021 by Yuanwen Wu
I opened a HELOC with them 1.5 year ago. The introducing rate was good. However, it expires in 9 months. There is no fee involved when opening the HELOC. I have zero $ balance all the time.Recently, I tried to do refi and need to close this account. I was charged $691.50 for all the fees.Call them up and told I signed the disclosure doc. I guess it is my fault that I didn't read all the docs and I was never told that early closure fee either.So please be aware if you open HELCO with FB.
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July 2020 by Sam B.
This was the best of Fremont Bank branches when Yolanda and Mylani were there. Unfortunately for me I had 2 dealings with Ms. Py and the person who claimed he was the operations mgr.Both were disasters, were I was ignore and talk down to, even when I provided documentation they just wouldn't respond or provide info on bubbling upto others.
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July 2020 by Kristina R.
Worst bank in customer service. They are always changing people who work there , thus producing less credibility. their managers are poor leaders and they act nice to people and treat their employees so poortly. I pity the people who work there. never go there to do business
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March 2020 by J H
I always had a good experience at Fremont Bank. They have some great offerings - particularly for refinancing your home, and have been willing to go the extra mile to help me.
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February 2019 by Zhimin H.
Extremely bad service. They gave me the wrong information and will not refund fee charged due to THEIR mistake and blamed the customer! Stephany Py doesn't care about losing customers!
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September 2018 by J S.
I'm in and out of here in a flash every time. I love this branch. Fremont bank is the best.
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August 2018 by Mayuri Kulkarni
Professional prompt customer service by Sawaty Dhan and Satnam Singh! Thank you!!
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August 2018 by Abraham Lopez ortiz
Nice and cool
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August 2018 by Kiana A.
Sitting here for going on 20 minutes to make a single deposit. One teller and one hopefully scrowling in at 9:39....on a Friday..are you all crazy!!!! But once you do get helped..she was nice.
