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October 2023 by John ..
!!!!DO NOT HIRE!!! 不要雇用We had every box label in English, Chinese and colors. They could not follow simple instructions told to them in English or Chinese. They broke my Star Link system. They refuse to pay for the broken system. I am disabled and I was moving things, on my Segway, I did not want them to move. They put boxes, in my way, that I had been going back in forth on when they was eating the lunch we bought them and I fell down. I have emailed them I get, there must be some misunderstanding, please call me and let's talk! No there are no misunderstanding. The movers refused to finish the job! They said the truck was full, when I would not allow them to move my tools. They got mad at me. the guy with the tattoos was screaming in Chinese, and said truck Full, we go now. They had 8 - 50 gallon boxes in the truck full of their boxes, that was not needed. I had all of stuff in plastic containers. It took 3 people, 30 minutes to take off 4 kitchen table legs, legs that did not needed taken off. And they wrapped everything, somethings did not needed wrapped. The table was not put back together. Someone put a stand up air conditioner, on top of of a 27 gallon container! It took a month to put all of the boxes that said Garage, into the garage, because the garage boxes was in every room, in the house. They put two end tables on top of each table and did not take the table off. I am disabled. How am I supposed to move an air conditioner or an end table?There is NO misunderstanding! This is a Hate Crime! Too bad I can not take you to court for this!I have been so upset from this move, it has taken me 3 months to write normal words, instead of dropping an F bomb with every other word! Moving is stressful! These people will give you an aneurysm from their game. Stupid people do not do this! If you are going to steal from someone you make sure all of there stuff is all mixed up. You do not know where anything is. One the truck, that left 10 minutes before me, on a 15 minute drive, disappeared when I was following behind both trucks. The last truck pulled in 5 minutes after I got home. The day after they moved us. I was looking for a container that said Socks, on all 4 sides, in 2 different languages and color. It took me an hour. I found my sock container, in the back yard, next to the fence. Not even close to my bedroom.It took 4 hours longer to move me than they estimated. They still not not finish the job. I had to pay 2 guys from Home Depot to finish the job. It took 2 guys 4 hours. When they was emptying the truck. 2 guys are walking with a 4'x3'x 1/2" foam insulation, followed by a guy with a rake and a broom. OMG! When they asked me for a tip and they said, we understand if you do not give us a tip. I gave them a tip. But not as much as they wanted. They got upset. I am so glad I did not do something stupid, that would have put me in jail. Save yourself the stress. Hire someone else! You do not need the stress!
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October 2023 by Brandon P.
Victor, Tang and Zhu were amazing. After 2 other moving companies showed up and walked away, Golden Eagle showed up and did the job. It was hard work and a 9 hour day, and I never saw Tang Zhu sit down (except for the drive ) and they just kept moving. When the storage unit was too small, they just stacked things higher and made it work. Whenever there was a hiccup, victor answered his phone and responded to texts immediately. I recommend Golden Eagle without reservation. Thanks, Brandona
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October 2023 by Chad D.
This company was awesome with our move. I thought it would take six hours to move us, they did it in four. They wrapped a protected our items thoroughly, and even moved an elliptical machine for us. Moving is stressful, but Jessica was very responsive to communicate with which made this day easier on us. Recommend highly!
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August 2023 by Chuck B.
We've had two great experiences with Golden Eagle now and figured it was about time to leave a review! The first was for helping us move between houses in Oakland in early Aug 2023, and the second was for helping us move some furniture (including an upright piano) from my in-laws' home in San Jose up to our home in Oakland today. The bottom line is that they provide great service at a great value. They strike an excellent balance between moving quickly and taking very good care with everything they help to pack, move, disassemble and reassemble. Nothing was damaged in either move, which is kind of a miracle. We will be using them again for sure, and tipping them well every time we do!
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August 2023 by Pratik D.
I've been working with Golden Eagle for my staging business for a long time. The movers are highly efficient, punctual, and professional. They carry all packing materials so I dont have to provide anything. Pricing is reasonable and the manager, Chen, is very trustworthy. 5 stars!!
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August 2023 by Shelby C.
Victor was responsive but, in the end, not reasonable at all. His movers broke our OLED TV after we repeatedly asked them to be extremely careful as the TV is very thin. We requested they wrap the TV by itself and remove the base if needed. Instead, his movers wrapped the TV in my mattress despite us asking them not to. "This is better" is what they said. We traveled 7 hours and upon arrival to our destination we immediately noticed the TV was hanging out of the mattress. Two corners were bent and cracked. The TV is completely broken. We notified Victor and he promptly said they were not responsible. How could they not be as the damage was caused by a wrapping flaw HIS movers decided on? On top of that, the movers were late and they did not have their own tools to disassemble furniture like other moving companies I've used in the past. Overall, very unsatisfied with this company/service. Their movers should listen to their costumers when they raise concerns.Response: Hi Victor, you were not present so you cannot say the TV was actually okay when it was wrapped. We asked your movers to not place the TV in the mattress. How is it that the TV is bent on two opposite sides at the bottom? The TV was vertical inside of the mattress with the base sticking out. The bottom corner which is cracked/broken was the corner all of the weight was placed on when your movers decided to place it vertically inside the mattress. Mattress was folded in half, which protects the top of the TV only, not the bottom portion. This configuration left the bottom portion of the TV to withstand the entire 70lb weight of the TV causing it to crack. We are upset because the movers did not listen to us and their decisions caused damage to our $1800 TV.
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August 2023 by Erick S.
Just finished using the service here and I have to say although Victor was good and accommodating unfortunately I can't say the same about his movers. I had an $1800 tv break due to the incompetence of the movers. I don't know why in the world they thought putting a tv inside a mattress would be a good idea. They half wrapped it and left the corner exposed, when unwrapping it we noticed the corner broke. I specifically asked the movers to be safe with the TV, unfortunately the opposite was done and now I feel robbed of not only $1800 dollars but the almost $500 dollars for the 2 hours of work. This is absolutely not okay, whatever you do please hire movers who actually know what they're doing. These guys used my tools to take things apart as well, you'd think "professional movers" would have a tool box. They showed up late and when I reached out to Victor all I got was a "sorry brother". Not a way of conducting business at all.Update: Some of these reviews are inflated internally, every time a bad review is posted it's followed by a brand new account adding a 5 star review. Just be cautious, cheaper isn't always better.
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August 2023 by Lun & Associates
We just hired them to move a five bedrooms house. We have a lot of stuff and they finished in less than 9 hours with four movers. They didn’t stop except for very brief time to eat lunch. We really like them. The boss is very responsive and professional. They also moved a piano for us and everything was organised and packed well by them. We absolutely recommend them and will use them again.
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June 2023 by Adi R.
The movers helped move us to a house with three floors. I can't imagine the labor and strength they put in. At they end they didn't even ask for a tip yet I decided to tip over 20%. Even if their English was not great, he was smart enough to use a translation app to communicate clearly with me. Would highly recommend them and use them again in the future.
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May 2023 by Joseph N.
I recently hired a one-day, two-man moving crew, and I must say, they exceeded all my expectations! From start to finish, their service was absolutely flawless, making my moving experience smooth and stress-free.The crew arrived promptly at the scheduled time, and their professionalism was evident from the moment they introduced themselves. They were polite, courteous, and genuinely interested in understanding my specific moving needs.What impressed me the most was their exceptional organization and efficiency. They meticulously packed and handled my belongings with utmost care, ensuring that everything was well-protected throughout the process. Their expertise and attention to detail were evident as they expertly maneuvered bulky furniture through tight spaces without a scratch.Not only did they work swiftly, but they also maintained a positive and upbeat attitude throughout the day. Their teamwork and coordination were remarkable, making the entire process feel seamless. They communicated effectively with each other and with me, ensuring that everything was going according to plan.I was particularly impressed by their problem-solving skills. They encountered a couple of unexpected challenges during the move, such as navigating a difficult staircase and finding alternative solutions for fragile items. However, they handled these obstacles with ease, displaying their experience and resourcefulness.The moving crew demonstrated exceptional strength and endurance, tirelessly carrying heavy loads without complaint. Their physical stamina and commitment to getting the job done efficiently were truly impressive.In addition to their professionalism and efficiency, the crew provided excellent customer service. They were receptive to my input and preferences, always willing to accommodate any special requests I had. Their friendly demeanor and willingness to go the extra mile made me feel valued as a customer.Overall, I cannot recommend this one-day, two-man moving crew highly enough. They turned what could have been a stressful experience into a pleasant one. Their professionalism, efficiency, and outstanding customer service set them apart from other moving companies I have encountered in the past.If you're looking for a moving crew that will handle your belongings with care, work efficiently, and provide exceptional service, look no further. These movers are the best in the business!
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March 2023 by Chloe C.
Really great movers, Victor is very transparent, and communicative ahead of the move and during the move. His team was extremely punctual at both pickup and drop-off, and was very careful to not break anything on the move down. For context, we had moved a couch, several expensive mirrors and expensive wooden shelves, and nothing was damaged at all. I can't recommend this moving service any more, they are great, extremely professional and very reasonable.
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February 2023 by Justin
Moving is hard. Golden Eagle made my Bay Area move super easy. The online booking / automated reminder system offered appointment confidence. Day before got a friendly reminder of the move appointment, pretty slick. Day of move, crew arrived exactly on time in the early morning as promised. When I showed the movers how little stuff I had they chuckled. Both gentlemen worked fast, spent extra time plastic wrapping a wooden desk and took special care of my 2 plants. Experienced movers with a touch of class. Thank you for you professionalism and friendly service. If I had to move again I would hire Golden Eagle in a heartbeat.
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September 2022 by Lih C.
They are the best. My wife and I were living in Daly City for the past 17 years in a 2 bedroom in-law suite. We accumulated a lot of stuff. We packed most of our belongings in boxes. Destination, orange county. They were on-time. Reasonably priced. Everything was loaded up in 4-5 hours if I remember correctly. Very hard working. At the destination, they helped setting up the furniture. Nothing was broken! I would give a 6 star review if yelp lets me.
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August 2022 by Manuel S.
Excellent. Great value; hard workers. They NEVER quit. Moved a 2-story, 4-bedroom, 2k square foot house in under 8 hours.
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July 2022 by Kenneth S.
Worth. Every. Penny. We had a huge move with lots of furniture. The booking of the move couldn't have been any easier. They showed up right on time with all the equipment they needed and went right to work. I was afraid that they might move slowly since it was paid for by the hour but that was absolutely not the case. They were super fast and worked incredibly hard the whole time. The place we were moving to ended up not having an easy elevator to get to and they took it all up the stairs and never once complained. They were very kind and I couldn't have asked for a better moving experience. Extremely professional and I know for a fact that I wouldn't have gotten better service with one of the more expensive moving companies. Everything was wrapped well, nothing broke. These guys are absolutely worth it and honestly I feel like they under charged me for the work they did. Support this company. They are great.
