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November 2023 by Jekin Rajal
I wish there were 0 stars to rateTerrible experience. I've never encountered such disrespectful customer service before. When my wife and I visited the office for the first time to inquire about a new apartment, Crystal and Brea were present.Upon our arrival, they didn't even offer us a seat. I introduced myself and asked about apartment availability. Instead of providing helpful information, they handed me a map and instructed me to check it out myself. Throughout the interaction, both of them were consistently impolite.I even asked if they could mark the locations on the map for us, to which they responded with a dismissive attitude, saying, "Can't you see it's right here?" I then requested to speak to their manager, but Brea's response was no different.I inquired with Brea about speaking to her manager, to which she replied that the manager wasn't present and could only be met on Mondays. When I asked for her name, she hesitated at first, but after some insistence, she revealed that Christina was the manager's name.Feeling shocked and humiliated by this encounter, I left the office in disbelief. Later, I had a conversation with some current residents outside the building, and they were equally surprised to hear about my experience. They assured me that Christina, the manager, is usually very helpful and capable of addressing such concerns.I sincerely hope that Christina and the management team read about my experience , recognize the gravity of the situation and take appropriate actions.
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October 2023 by Diana Orazbek
So far so good. Me and my family are happy to live here. Kids friendly, dog friendly area. Pool is clean. Happy to be a resident
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October 2023 by Boston Kuan
I love parking, gym facilities and swimming pool. Everything made with soul!Keep going!Thanks!
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August 2022 by Melody D.
I would've give them -1 star if it was possible and it's all because of the leasing office. The didn't even bothered them selves to show me the area. The moment i walked in the lady take a look at me and started to discuss pricing with me in a way that was so not nice! Also, the price was so much higher from what was saying on Zillow or online!!!! The attitude was horrible even in Target people are nicer to you !
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August 2022 by Mia V
The location is great, the property grounds are visually nice and well kept. My apartment has all the necessities. The maintenance team are responsive and professional.
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June 2022 by Priya Prasad
Great community with hassle-free move-in experience. The leasing manager is very helpful and the maintenance staff do an amazing job! Best location in Fremont! Very safe, calm and serene place with good neighbours.
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May 2022 by Candice Clark
It’s a wonderful community lots of trees and quiet. Pet friendly! I really like it here.
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May 2022 by Jonathan R.
I've been living here for about 3 years now. Initially, I enjoyed living here. Then throughout time, many unfortunate illegal incidents started occurring time after time. From burglary, mail/package theft, vehicle theft/damages, etc. It literally took years for the office staff to encourage "cooperate" to install cameras from constant complaints and request from us residents. Up to a few months ago, they finally installed cameras only at the front of the community on each end of the driveway entrances, not the back parts of the community. On top of that, this community used to have nightly security patrol and I just don't u detest and why this service discontinued especially with all the illegal activity occurring? Just this past Saturday on 5/21/22, my truck was stolen from my assigned car space. This one weekend, no management or backup supervisor nor maintenance people were present at all. I literally had to wait until today Monday 5/23/22 to speak to office manager and view footage. Upon request of footage, I was told I couldn't receive it but rather have law enforcing contact the office. I'm really disappointed and fed up with all these unfortunate and violating situations that keep occurring time after time. I now became a victim of it! On top of that, my unit molds consistently throughout the apartment due to the cheap paint they use, and not replacing window/sliding door frames. No proper circulation within the restrooms. After many complaints, they continue to instruct to just wipe with a cloth and bleach. Ha! For $2700 a month, you can experience all this joy!
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March 2022 by Maria Vellutini
The location is great, the property grounds are visually nice and well kept. My apartment has all the necessities. The maintenance team are responsive and professional.
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October 2021 by Prakash Gajera
We have just completed the year and renewed our lease. The leaving experience at heritage is awesome. I would rate this community as one of the best in this area.
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June 2021 by Sree Rao
I do not recommend Heritage Village, the office staff is very rude and never return the calls. very unprofessional. very often you see new faces and they just sit in the office to fill the hours. no use with them.
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February 2021 by Bhavik H.
Have been calling Heritage Village a home since last 4 years. Very satisfied with the office staff as well as maintenance staff. In one specific instance our fire alarm battery died during middle of the night and it started beeping very loud. Marcos who is the maintenance guy responded immediately to our emergency call, came during middle of the night and fixed the issue. I am very happy to have current office staff (Christina and Alan) and Maintenance staff (Marcos and Michael) doing excellent work.
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January 2021 by Weichuan L.
Christina Property manager and Marcos are very friendly, easy to talk. Maintenance staff are fantastic. They are very helpful, easy to communicate. Very good and peaceful place to live in.
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January 2021 by Pleshette Shree
Nice and clean friendly quiet environment
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December 2020 by Fredy E.
We lived at Heritage Village for the past two years. It is centrally located and very close to the Hub, local public schools, and the Bart Station. This complex is especially great if you have a dog. There are plenty of green areas and doggy bag stations throughout the property. The maintenance team, Marco and Will, are very responsive and quick to help with any issues that need fixing. This is a great community of families and, overall, a warm and welcoming place to call home.