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January 2024 by Jess Chew
Great stayed, room is spacious, clean and well maintained.Good location only 5 minutes walk to Fremont Times Square.
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December 2023 by Von Houvener
Every room comes with a thin white blind. This causes a lot of outside light to enter the room at night. This is a great hotel if you can sleep with a lot of light at night.
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December 2023 by Elizabeth Kidd
The room itself was great. The issue was there was no hot water. When I checked in I was told it would be fixed the next day. It was worse the next day and there never was any hot water for the visit. After viewing the reviews the loss of hot water doesn't seem to be a new thing. It's a shame because when in town for work it's close but not sure I'd be willing to spend $500.00 and not have hot water.
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December 2023 by Doug DougHonolulu
Tesla chargers; fitness center + heated indoor pool +++, delicious breakfast & very understanding staff grateful for your business. Decor is three notches above ordinary Comfort Inn. Made the stay VERY COMFORTBLE.Rooms: Some rooms have a hot water challenge, so ask to switch rooms in this case.
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December 2023 by Jenevie G.
Best jalapeno margaritas especially made by Peiluchi bar tender! I'll be back for more. Kudos HGI for having her in house as bartender
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November 2023 by David
Rooms are clean. Staff is nice.Food is wildly overpriced for what you get. The chicken Caesar salad was about the size of my hand. I could have ate 4 orders. Wasn’t anything special. My 3 year old could have made better. And it was over $18 after tip. I ordered it to take back to my room.Food & drinks: Food is wildly overpriced for what you get. The chicken Caesar salad was about the size of my hand. I could have ate 4 orders. Wasn’t anything special. My 3 year old could have made better. And it was over $18 after tip. I ordered it to take back to my room.
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November 2023 by Frank Sargent
This hotel is perfect. Staff were great, room was very clean, selection of goodies at the convenience area is sufficient for those late night needs and they have their breakfast open. The cleanliness of the hotel draws me back. I will consistently be staying here.
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November 2023 by CT N
The hotel facilities are clean and well maintained. As a parent traveling with 3 years old twins, there is no drawers in the room to unpack their clothes. There is not bath tub to bath them. Also, the parking lot has spaces reserved by the door for electric cars but not for a family car. We traveled to California from Pennsylvania, obviously we are not driving a Tesla but a large rental family car from Enterprise. We have to park far and drag the luggage and the kids through the parking lot while these single guests park their Tesla by the door. Not thought out carefully I guess? Or this is just a California thing?Noteworthy details: Well maintained
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October 2023 by Jon M.
SERVICE & CHECKINGreat atmosphere & customer service upon walking in.Strong efficiency & management displayed by staff.Checkin was fast but the fee for early checkin was $50. Absurdly high (25-30% of room rates) & unfortunately not worth the caliber of room we received.Thankfully parking & the late checkout was free (2hr).Tap payment accepted here.LOBBY, ELEVATOR, CORRIDORSThe lobby was exceptionally clean, large, & had fully stocked snacks prominently on display.Elevators are in great condition, fast, & spacious. Transitioning to your room feels very fluid & pleasant walking down the wide corridors.ROOM (guest room; mountain view)youtube.com/shorts/601Fj…We booked a Double Queen room with the "Mountain View". The view can be hit or miss depending on floor & angle of room; not consistent enough to charge a premium IMO.Typical L-shaped room, semi-spacious for 2, with high ceilings & Good lightening (natural, overhead, lamps galore). Ample storage, surface, & seating options.Waste receptacles are unusually small & AC (terminal) gets loud.BEDWe slept in the double queen configuration.The Hilton bed pattern (house brand linens, pillow build, etc) is always comfortable & consistent in quality (soft and breathable). Cons: I didn't enjoy the duvet due to its rough surface. The choice of base, made from an aluminum or steel like material, was noisy.There were stains on our sheets, so not the greatest attention to detail during turnover either.BATHThe turnover wasn't great (again), visible hair, oil, dirt, dust, etc along walls + door. Their sliding door installation was also poor. The pocket door pull is only partially accessible while the door is fully closed, making it difficult to open (might explain the lack of cleaning).Nice streamlined glass shower stocked with Gilchrist & Soames ZERO% products & there multi function (5) shower head delivered great water pressure.TV & ENTERTAINMENT55" Samsun HD TV unmounted setup & OEM remote. Smart functionality is disabled, but it's easy to connect a GoogleTV/Chromecast.WI-FI & CELL RECEPTIONHilton's typical complimentary unencrypted free wifi (~10mbps), no surprises here.5Guw carrier (Verizon) speeds delivered in this area & reception was good.--Performance--Video streaming - good Online gaming - goodVideo chatting - good--Nerd Stats--5-11 Mbps download 7-11 Mbps upload0% packet loss7 ms latency1 ms jitterFOOD & DRINKDoorDash friendly property so you can comfortably rack up those partner points.Breakfast onsite (until 9am) costs $18. There are also snacks & drinks available for purchase on the first floor.Mini microwave and small mini fridge provided in-room, along with bottled water ($3 for non-members!).NOISEPerfectly quietLOCATIONSafe & close to local businesses; ideal for work visits, conference stays, etcVERDICTGood customer service & room rates; not-so-great room turnover. It's still a competitive property with a lot of convenience.I don't recommend arriving early due to the extraordinary checkin fee, but it's a fair choice when in town for business.3.5/5
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October 2023 by Pat Anderson
Nice very quiet and the most comfortable bedding! Perfect for business travel with an excellent restaurant across the street.
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October 2023 by ao li
Beyond expectations. Brand new rooms, comfortable bed and linens. Great gym as well.
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October 2023 by Scott Lanphier
Attended a seminar here on a Saturday morning. The room was perfect and the staff were super friendly! Would definitely attend again or have my own meetings there.Noteworthy details: Very friendly and attentive staff!
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September 2023 by Katie T.
Came her here for the night while seeing a show at Levi. Great spot. Super clean. The friendliest staff. And the best part, Piluchi at the bar makes some great drinks! She went above and beyond and sourced ingredients for drinks they don't usually make; espresso martini, jalapeño margarita, you name it and she will find a way!
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September 2023 by Brenda Leal
First time staying here and i had a really good encounter with the bartender Piluchi very welcomed , friendly and nice lady !! will forsure stay here again.
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September 2023 by Ramya K
I tried enquiring about hosting an event and the response from the sales person Roger was extremely impolite. Right from the beginning of the conversation, he was sounding very discouraging, almost not wanting to do business with us. Not doing business with them in spite of being an honors member with Hilton!
