Kadence Healthcare is highly appreciated for its professional and courteous service. Customers value their prompt responses and helpful staff, especially when navigating insurance and authorization processes, even across different states. The team, including representatives like Chris Smith, is known for being friendly, caring, and sincere, taking the time to answer questions thoroughly without making clients feel like a burden. The company is praised for its reliability, with supplies arriving quickly and on time, and for providing clear instructions on equipment use. They are attentive to customers’ needs, notifying them when supplies should be replaced and verifying insurance authorizations efficiently. Customers feel confident in their advice and support, especially those new to CPAP or oxygen equipment, which helps them achieve better results. Compared to other companies, Kadence Healthcare stands out for its professionalism, responsiveness, and personalized care, making it the trusted choice for CPAP and respiratory supplies.
Stephanie recently did a fantastic job helping me obtain a new CPAP machine. She was professional, paid attention to detail, and communicated efficiently. Great customer service, thank you!
October 2024
Couteous and professoional serive - went out of their way to contact by primary physician to get authorization for CPAP supplies renewal - was difficult as my doctor is in CA and I had recently moved to MD
October 2024
Easy to navigate website. They send timely reminders for ordering the supplies.
