-
February 2024 by Amber B.
I am on a business trip and I have been having Fevers, shortness of breath so I knew it was a flu and I needed to get antibiotics prescribed. So I went in to urgent care, but they refused to take me or make an appointment for me. They just told me to go to the emergency room even though it is not an emergency. No one really helps you there. The only person I could say was beyond nice and empathetic was the Dr. I wish I remembered his name. But he was so nice! Even the nurse was a little standoffish. Sad that they lack empathy. OH AND the pharmacists. OMG best team I have ever seen at a Kaiser. Kudos to the entire team! Keep it up at the pharmacy
-
February 2024 by Miguel N.
From ER to admitted care, the nurses have horrendous bedside manner, to say they have any at all is only due to 2 nurses and a housekeeper. Trust that he was nicer and more helpful than most the nurses. If you or someone is in an emergency of course seek help. But if you can avoid it, avoid this hospital
-
February 2024 by Leticia Pineda la sureña
The service is excellent, the people are very friendly
-
January 2024 by Krina S.
Went for my ob gyn appointment at Kaiser Fremont today. The name sake doctor just spent 2 seconds to do ultrasound. Didn't care to monitor growth of my baby and just rushed the appointment.
-
January 2024 by Ang V.
The layout of this Kaiser is confusing. It's separated into the names of street (Niles, Argonaut, etc). And you have to go to different buildings to get certain stuff done. Like labs and urgent care are in two different buildings. It's a lot of walking for someone who's sick or weak and fatigue. Not sure why they don't just have it all in one building. By far the worst Kaiser layout. Also, 1:30 means 1:30. I hope the nurses are a little bit more respectful of schedule times because I went to Niles 1B and they had lunch until 1:30 and didn't open up on the dot. Just disrespectful for those who have other appointments or errands to do. It pushes everything back.
-
January 2024 by s laura
Another complaint about labThey read peoples orders out loud even for sensitive test ( ua pregnancy , etc)Pulled a number waited over an 40 mins had to pull another number .One gray hair rude receptionist blasting music on her phone .I’ll go to San Leandro next time
-
January 2024 by Karen D.
Do not choose KELLY LEE WONG as your doctor. Horrible, non-responsive so-called "medical professional!" She would cancel your scheduled appointment without any explanation. Doesn't respond to email after you did what she's asked. Just leaves you hanging, left scrambling for your own solution! I don't think I'd ever come back to the Kaiser Fremont medical center again. I'd rather drive farther for better care.
-
January 2024 by Casey S.
I had a traumatizing experience at Kaiser Permanente Fremont. I had to get an ankle surgery done here, but the following problems came up: - They refused to run my insurance, charging me the full amount. I had to get another employee on the phone - while at Kaiser - to get them to run it. - The person I was originally supposed to have the surgery with changed at the last minute; replaced with somebody who didn't even know my name. - I was in immense pain, and they gave me fentanyl - something I did not want. - I got a sepsis infection from their negligence, requiring an additional surgery. This Kaiser does not care about you, and I did not feel safe the entire time I was there. I am forever thankful that I have new insurance in 2024.
-
December 2023 by Jennifer C.
Kaiser Hospice is the worst. If you're dying, they will make your life worse before you are dead so that you pass from this earth slowly and painfully. They constantly screw up on prescription orders and would not deliver the medication, including pain killers vital to a your dying loved one's comfort. Pharmacy makes you wait for an hour when picking up medication no matter what time of day you show up. The bathing crew abuses your loved one and screams at them for defecating. The nurse and social worker do nothing to help the mental well being of the hospice patient and the family caring for your loved one. Pick a different healthcare system to die with, if you can.
-
December 2023 by Raja S.
Friendly staff and the doctors and nurses. Pay attention to what I on my family have been conveying have been happy with them. The only complaint has been the parking at this location. It is brutal no matter what. Day and time do you go there?
-
December 2023 by Cynthia G.
I had surgery for trigger thumb. Everyone was nice and thorough. But...... Janet Peacock was fabulous!!!! So personable and sweet. She explains everything and puts your mind at ease. Her humor and demeanor make experience as pleasant as possible. I hope she gets some type of recognition for her great performance.
-
December 2023 by Alisha K.
Worst place to be in ER, they have security guards as you enter the ER department, they check you as you are going through airport security, they even ask ladies to open there purse an take things out .. December 1, 2023 | checked in and I am in pain instead of me checking in or asking me why I am there they go under everything else, this is ridiculous, seems like they have no other jobs, also in ER department they were only 2 registration people and they were very slow ...
-
November 2023 by jenny lin
AWFUL!! If it was possible to give 0 stars, I would. It was pretty clear the phlebotomists didn’t know what they were doing. You would hope a large medical institution like Kaiser would hire people who actually knew how to do their jobs…
-
October 2023 by Pranjali s
I had bad experience with Fremont kaiser. However, last Saturday I took a blood test and waiting till date i.e.wednesday(today) for the results. On calling the laboratory they say- they dont know what happened with the blood draw and asked me come back again and draw the blood. It is very frustating and disappointing!
-
October 2023 by Howard T.
it's fully automated. You don't get to talk to a human until you down load the app and make an appointment. The parking lot is always full. There is always a line at the pharmacy. How they could improve have the doctors come to patient houses and deliver medicine perhaps partner up with Uber or door Dash. Speed of service really slow it's really not fair with someone with a broken leg to walk around at the hospital