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December 2023 by Ashlyn Pillay
Terrible service and poor management here. The manager Rashika has a short temper and too much of an ego. She is so disrespectful. I asked help for where an item was and instead she said to go figure it out for yourself and that she was not paid enough to help customers. I also saw her getting into an argument with another customer. If a staff is having problems or a bad day they should leave it out of professional environments. Also the coworker Evan was very rude, he was not helpful either. He made snide remarks when I just needed assistance in finding an item. I have a business myself with over 50k clients and I always prioritize customer satisfaction. I will definitely be telling my clients and friends to never enter this store. The supervisors really need to assess who they are hiring at this location. They definitely need a new staff. Grocery stores should have nice and friendly staff in order to have a welcoming community. Sad to see that a couple workers are really putting a bad reputation to this franchise. Boycotting all Luckys!!!
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December 2023 by carmen mercado
The store is clean and organized. The workers are friendly and nice. I like the 5 packages of meats for $5 each. Such a lovely deal!
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December 2023 by Bobby Sumiog
Was terribly disappointed & upset yesterday when I went to store to pickup my pre-ordered complete Turkey Thanksgiving meal. I had gone into store to place the order a week & 1/2 ago to be picked up on the 22nd. When I got there only to find the Turkey was cooked but frozen solid. No one mentioned that when I had ordered. Well Hello it takes at least 3 days to thaw and today is Thanksgiving. Had I known or was told it was frozen I would have picked it up days before.Needless to say I did not accept it and had to come up with an alternative very last minute! Thank God for Costco!P.S. I have been a LONG time customer and now ?
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December 2023 by Kristine Hayes
This store is spacious and has everything you need.
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November 2023 by Ashlyn P.
Terrible service and poor management here. The manager Rashika has a short temper and too much of an ego. She is so disrespectful. I asked help for where an item was and instead she said to go figure it out for yourself and that she was not paid enough to help customers. I also saw her getting into an argument with another customer. If a staff is having problems or a bad day they should leave it out of professional environments. Also the coworker Evan was very rude, he was not helpful either. He made snide remarks when I just needed assistance in finding an item. I have a business myself with over 50k clients and I always prioritize customer satisfaction. I will definitely be telling my clients and friends to never enter this store. The supervisors really need to assess who they are hiring at this location. They definitely need a new staff. Grocery stores should have nice and friendly staff in order to have a welcoming community. Sad to see that a couple workers are really putting a bad reputation to this franchise. Boycotting all Luckys!!!
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November 2023 by Wayne Mayer
Love the buy 2 get 3 free sales
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October 2023 by M November
10/4 1:45-2:05PM check your security or monitor camera that you know I am telling the truth! I usually don’t like to write a review, but this time really hope to bring to management’s attention: seriously professionalism, hygiene and health/safty issue! I was there at meat department selected some beef, and wanted to be grounded. I asked a lady and she said yes they do that, so went to the meat counter waiting the butcher. I saw the man in white coat with animal blood all over in front him and walking around, then stopped at ready to eat food counter and leaned to it started to talk to other, and 100%sure he saw me standing I front of his counter waiting but no response. Then there is another guy in black shirt nicely went to him to ask him to helping me . Still took him 3-4 minutes to come over, then said to me “oh so sorry, if you come 10 minutes earlier, I will do it for you now i can’t because I am off work”!! And ask me come another day??!! Really? When I need go home and cook you asked me come another day? REALLY??? The store is open is around 2 PM, there is no sign says “meat counter” is closed! And YOU saw me 10 minutes earlier I was standing there waiting, why you didn’t come to help?! Why? Because I am an Asian lady who you think doesn’t matter ? Or because you are dereliction of duty?At same time if you are off work??? WHY are you in that animal bloody sloppy white coat and walking around in the store and contaminating other packed ready to eat foods? Seriously this store need more job training, professionalism and hygiene and health safety training. I do appreciate that two ladies who answered my questions and the guy in black shirt attended to me and helped me to call for help! I have been shopping at Lucky’s instead of Costco for sometimes, now I will not shop at your meat department !
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October 2023 by Malik Johnston
TEACH YOUR EMPLOYEES CUSTOMER SERVICE!!!50% of their job is customer service; if they can't say "Hi" or give a simple smile to a customer then they should be getting paid half of the amount they're supposed to earn.I ALWAYS leave this store upset. A regular customer for 3 years and ive never gotten a greeting or smile.They stare me down like im a criminal or something.I worked 3 years as a courtesy clerk at Raley's and spent most of my time greeting customers. It's not that difficult!You wanna know why Lucky's call their baggers "baggers" and not "courtesy clerks"? Because they're not required to be courteous!I of course will continue to shop here but it's only because it's close by.TEACH YOUR EMPLOYEES WHAT A CUSTOMER IS AND WHY THEY'RE IMPORTANT!
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October 2023 by Thomas Nunez
They have non-dairy Ben and Jerry's Cherry Garcia ice cream. My favorite!!!
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September 2023 by Hélène Ferretti
The only reason to enter this store and leave quickly is for the bubbles pickles. The youth they have working (working my rear) are obnoxious, rude, lazy...their lack of simple manners is astonishing. I was waiting for the kid in deli to grunt, the young lady checking had her back to me for a good multiple minutes even after I asked if she was open (there was no one in line but me) after she said yes, she turned right around so all I saw was her back. There was not one hello, goodbye or kiss my rear. Overpriced compared to Safeway, no wonder it was almost empty.
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September 2023 by Mark Perkowski
Always clean and organized. The staff is very helpful.
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September 2023 by Daniel H.
Excellent customer service, stocked well and very clean.Much better than Safeway.. my new favorite store!
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September 2023 by Epitema A.
i have a question for you guys. Is what do i do with game points in your store?Please tell me about that i'm asking you guys about is lt.
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September 2023 by Michael D.
Lucky Market Brookvale in Fremont is now the most expensive compared to Safeway ! Average 25% to 30% higher prices. Example: small cake square is now $4.99 compared to exact same at Safeway is $3.99 and most annoying are the baggers that have no training and stuff bags at checkout without caring what is crushed or smashed or over filled ! Horrible customer service.
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August 2023 by Ana B.
Do not send your teenager to get anything at after 9 pm time, the security guard will inmediately assume they are stealing things and treaten them with the stun gun. I will file a complaint to management.