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December 2023 by Justine V.
John (owner) has given me the best service for my vehicles for the last few years. This is a review that is long overdue. They are detail-oriented, reliable, prompt in responses online and by phone, prompt in service completion timeframes, trustworthy and most importantly to me, transparent. As a gal who knows nothing about cars, it's difficult to find a shop and mechanic who isn't going to swindle me out of more money due to my lack of knowledge. John has always put me at ease in our conversations. He is straight forward and gives advice on priority of care for my vehicles. His focus on transparency and safety has been key in the years I've been coming here. Thank you M1 for always taking care of me and my babies!
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November 2023 by Peggy C
Five star for this place! This is a very reputable shop. My parents are visiting from out of town and had some emergency car issues. Since I’ve had a good experience here before, I recommended them to come here. John the owner was gracious enough to squeeze them in last minute and fixed their issue right away. We are very grateful. I will be coming back for my future services!
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October 2023 by kshama jain
I had great experience getting my car serviced at M1 Mercedes Only. John was super communicative and explained us in detail what we are paying for.
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September 2023 by eglantina sloan zuniga
My experience with John and Jonathan was great. Not only they fixed my issue (mirror replacement) faster than other places, they both were very friendly.My number 1 thing is I can tell right away that I can trust them. They both explained all the charges and all the process which I appreciate because as a lady I have been to places where people want to take advantage of me or want to make the issue more complex than it really is.About the work itself: impeccable!It was fast and exactly what I went there for.I highly recommend this shop to anyone that doesn’t want to go to a sketchy place but also doesn’t want to be rip off.
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August 2023 by Rohan Chakicherla
M-1 Mercedes Only was a great experience. John was super communicative and helpful. I had to get my brakes replaced as the wear sensor had gone off. John called me and explained what he found and quoted the different options. Overall great service, prices were reasonable and would highly recommend.
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August 2023 by Brandon Coleman
After owning a used early 2000's S-Class, knowing very little about the Mercedes brand, M1 Mercedes Only has helped me to understand the passion of a connoisseur. I have received the best customer service experience from the moment that I entered the shop. They offer master level insight of the Mercedes brand, also superior quality of service. I am grateful to have found them!Services: Electrical repair
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June 2023 by Kellie A.
John(Owner) is FANTASTIC! He's well versed in servicing Mercedes, honest and straight forward. He takes the time to explain all the details and then gets it done! The service is unparalleled to any Benz shop I've ever been to, even dealerships... Speaking of dealerships, he doesn't try to rob you in broad daylight, either! Every time I go to the dealership for servicing, I leave with my pockets, much lighter because they're empty! However, when I leave M1 Mercedes, I feel lighter because I have peace of mind, and I can still eat afterwards. i'll never get my car serviced at a dealership again! M1 Mercedes, John and Johnathan are the perfect trio.
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June 2023 by Pearl G.
Rest assured! I was in the Bay areas for some work. My car needed work to be done. Honestly, So hard to trust any mechanics out there, who is honest! I am so glad and blessed to have found the best mechanic in town who is Honest and Super Experienced beside Knowledgeable about the Mercedes. Thank you so much John and Jonathan for take care of my car. I am feeling relieved and ready to be on the roads once again. Highly Recommended! Until next time!
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January 2023 by Taegh Sokhey
Fixed my car instantly and even included “nice to have” services. John and his team will take good care of your merc!
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December 2022 by Nikki C.
Very helpful! Not your typical repair shop. The gentleman I spoke with had over 20 years of experience and wasn't shy when it came to helping me. He answered all of my many questions and I hadn't even agreed to have service yet. Best experience hands down!
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September 2022 by V Vart
I have been looking for a battery replacement for my A-220 Mercedes. John's pricing on the phone was very responsible compare to other shops. The amazing thing is his honesty, onceI got there he told me that the battery should be under warranty since it's less than 50K for 4 years, granted I already called the dealer and they told me it's not. He called the dealer and spoke with the right person, I saved 300 dollars which he could have easily earned. I admire his honesty and highly recommend him for all your car's needs.
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August 2022 by Vehans V.
I have been looking for a battery replacement for my A-220 Mercedes. John's pricing on the phone was very responsible compare to other shops. The amazing thing is his honesty, once I got there he told me that the battery should be under warranty since it's less than 50K for 4 years, granted I already called the dealer and they told me it's not. He called the dealer and spoke with the right person, I saved 300 dollars which he could have easily earned. I admire his honesty and highly recommend him for all your car's needs.
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August 2022 by Eric H.
I have an older, high mileage ML that had some noise in the front suspension. This kind of issue is a challenge as there are a lot of reasons the suspension on a high mileage car could be making noise - worn bushings, loose components, etc. and the resolution can be quite expensive depending on what needs to be repaired/replaced. I expected that just diagnosing the problem would be expensive, as other mechanics mechanic had been unable to find the problem despite having the car for long periods of time to diagnose. John took a short test drive, found the issue immediately, and was able to resolve it quickly for a very reasonable price. Excellent work, I highly recommend M1.
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August 2022 by Rod T.
Had issues with check engine light and needed it to pass smog. Spoke to John over the phone and he was able to take my car in the same day. He kept me up to date on what needed to be done. Finished it the following morning and no surprises. Will be taking my mbz there for future work.
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July 2022 by Nadine M.
Wish I knew to take my car here sooner! Great service and everybody was very attentive. My car was ready to drive again in no time! Now I know where to go for future services.
