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December 2023 by Don B.
Recently "Me and Patti" ordered a couple of new LazyBoy Recliners. They got to us a couple of weeks early. Great, yes? No. We weren't expecting them for at least three more weeks. I don't have a pickup or van. What to do? We decided to call our local U-Haul, shipping moving supplies too, and rented a newer looking clean van. Ordering on line is soooo easy. Got to my local U-Haul five minutes early. The office was clean, organized, and with staff ready to help. My guy, Jorge, was the best. Check out was so quick. I would say I was ready to go in less than five minutes. I was thinking " Wow that was easy". Check in , and hello again, Jorge. We got the van back into inventory, less than three minutes. "Who knew? I didn't." So let's put this all together. Quick, easy, rental on line while at your dinner table, way too cool. ( Even with Patti telling me "No phones at the table".) Then flying through check-in and even then more awesome, practically handed Jorge the keys and left. So easy, so happy. And you can be happy too. U-Haul on Thornton Avenue ( right near 880). Need a rental truck or van? Need moving boxes or supplies, U-Haul has you covered. ( Like a warm and fuzzy blanket). Jorge and the rest of the friendly staff are ready to help you get real happy, really easily. "Me and Patti" will be renting a box van on January 2nd 2024. Going to Sacramento to pick up my new (to me) Ducati D2R "Monster 803. Toys for Xmas. Never gets old. We'll let you know how that goes when we return. U-Haul Fremont, ready and very happy to help. "We like it, alot."
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November 2023 by lisa c.
I set up my reservation for a 26 ft truck in fremont but I get a message to pick up my truck in Newark.I get there and guess what no truck! After phone calls they sent me to fremont to get a 16ft truck because they did not have a bigger one. One hour later I get the truck. My move was 75 miles away and of course we needed to make a second trip because we could not fit everything. I was charged 148.00 for extra mileage not to mention the extra gas, and the extra 4 four hours this move took! I had to pay 3 guys four extra hours of pay too!I call to complain and they gave me 50.00 because of the reservation guarantee and told me a manager would call me to discuss getting my mileage money back. It's been a week and a half and no phone call! I've called them again and they just say they will email the manager to call me. UHAUL SUCKS ASS! They don't care about their customers. I will never use them again and I will tell everyone I know not to use them.
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May 2023 by William Jennings
Very helpful, kind & thay were ok with extending my rental twice that made it easy on my friend who I was helping ????
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October 2022 by Jackie M.
Still no resolution to my $275.00 that fremont charged and then the 305 that Hollister charged. Worst service and bad customer service., They are all about taking your money not providing resolution... I will yelp until I get one these refunded
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September 2022 by Dave S.
I just buy shipping supplies at this location. They can get busy but they have always been nice and I think for what I need prices are fair.
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August 2022 by Carolen M.
Although it took a little time to get our truck as there was a line of folks, it was pretty quick considering we had just booked a rental literally 15-20 minutes before we arrived. It was pretty easy to get.The inside of the 10' truck was the usual smell that I expect from U-Hauls unfortunately. I can't really pinpoint it. It's like a mixture of AC plus BO plus smoke. Sadly, I don't think you can cover up that smell at all. Funny enough the fuel gauge was higher marked on the paper but good thing you can state what the true gauge is on the app/website when you're reviewing the vehicle.The drive was a little sketch and it felt like it was struggling without any load, but it was fine. We were able to get our new couch that we bought from Costco and brought it home. Too bad the 10 ft truck doesn't come with a ramp. Thank goodness I work out because it was definitely controlled lifting and squatting with a sectional couch in 3 boxes.Our return was definitely quicker. Not a bad spot to grab a truck for last minute needs! It's also very conveniently located right next to 880 off of Thornton Ave.
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March 2022 by Anyo Y.
I booked their service a few days ago to move my stuff from my apt to another apt. It's good! Super fast service
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January 2022 by Ron W.
Jeremy, the trailer hitch installer, knows his business. Evan, the general manager, is also reliable. If you get a trailer lighting wiring installed, then just by the $5 U-Haul installation insurance because connections can always come loose.
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December 2021 by John A.
There was no issue regarding the truck, the only issue was not returning the deposit. It has s a matter of communication with the costumers
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November 2021 by Nicole S.
Excellent customer service from the desk to hitching the trailer. I made reservations online, went to the desk and it was a quick process to get the paperwork done.
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February 2021 by Victoria R.
So I am really disappointed with our rental so far, the alignment in this truck is off and feels a bit unsafe to drive. When we started to move out boxes and furniture into this truck it had water in it! We had to stop and clean the water that leaked from the top of the truck. Looks like they tried to repair it with whiteCocking. Covid-19 has affected so many people financially, and emotionally. To spend money and have to deal with this drama, it's annoying. To put it plainly. The inside of the truck didn't look sanitized either or smell clean. For the price, this shouldn't be an issue. They need to do better.
