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January 2024 by Jasmin P
Service 10/10! So kind and helpful. Would recommend, I feel like they truly care about their customers!
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December 2023 by Todd Inouye
Extra Space Storage was very easy to reserve and rent a unit online and I was able to start filling it right away. They were easy to work with when I closed out my unit. Confirming and proactively informing/refunding the auto payment that processed the day before. I really appreciated the ease of the experience.
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December 2023 by Brittany Shafsky
This experience was incredibly easy and smooth. Lauren was very helpful with each and every step. The area was clean and secure and payment amounts were fully explained.
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November 2023 by Kym Pinnick
My Representative 'Lauren- Was spot on! She's a natural people person, giving Excellent CS. I was 1st impressed with our brief, phone conversation, which led me to come in. I met Lauren & 10 min later I was back in my car, the deal was sealed, unit viewed, fee's paid, agreement signed...I've been a GM for many years & she's whom you hire, when you seek 'Excellence in CS.Thank you...
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November 2023 by Chris S
Lauren has provided excellent customer service - professional, prompt, accurate.The buildings are in good repair and clean and the area is well maintained.However, the rental rate is high and prone to sudden increases.
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November 2023 by Rajath Cariappa
Great place to store things.I stumbled upon extra storage on a Sunday evening and they were quickly able to get me a unit of my choice.Well maintained and lot of storage options. And I got the first month storage for free.I would recommend this place for anyone who wants to store their belongings for as many days as they want. They have a decent pricing policy.
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October 2023 by Kai C.
excellent service good communication with the staff. Very helpful during the move-in process and appreciate the help!
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October 2023 by Lesvia THOMPSON
My experience signing up for a storage unit at the Mowry location was excellent. The on-site rep, Lauren, efficiently explained the different unit options, prices and new customer discounts. She showed me two possible units that fit what I told her I was looking for, and the purchase process was smooth. Satisfied customer here.
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October 2023 by Ellen Zhang
I worked with Lauren and she was awesome! She helped with clearing out a unit - and even offered to let me use her tools. Lauren is professional and helpful. Grateful for her help!
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October 2023 by Korena McMahon
Lauren is so wonderful. It is great to be able to have a face to face person in this day and age. Lauren thank you for all you do. You are appreciated!Korena and Dennis McMahon
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September 2023 by Keila C.
Don't store your belongings here. They don't honor their price for your unit like they claim they do and dance around the fact that you agreed to a SET RATE. We have had our storage unit for less than 3 months and they've already increased the cost by $10, lol what?! I'd even understand after a year possibly increasing but increasing after less than 3 months? When we received the letter informing us of the increase we called them to remind them of their claim to honor the price we signed up for. The lady on the phone said oh they can honor the DISCOUNT we signed up for but the price will continue to increase. Lmao again... what?! Just scummy people, lying about their prices to get you in only to flip it on you. Disgusting business practice. I'll be informing the BBB of their shady business and I'll be moving my stuff out ASAP. You just lost a customer.
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September 2023 by Tiffiny Howell
They are very clean and have plenty of hand carts for you to use. They give me and my 2 kids a bottle of ice water every time we went...we went on some super hot days. They are very helpful and easy to talk to. After my mom had this storage for over 10yrs i was finally able to get in there and get my dads ashes out.. then finally able to get rid of the storage and couldnt have done it without their help. Thank u so very much Extra Space Storage in Fremont.
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September 2023 by sharawn Laws
I will give 2 stars for the information letting me know I didn't have to take their Insurance as at their other location in Oakland I was told different! I had a lien on my unit and I came here to pay so I didn't have to travel from Oakland. Lauren never stood up and spoke from her desk and never wanted to see the Letter from HER CORPORATE of the rate I should pay. It stated higher on her end. I only requested to pay what was on my letter because I was unaware of the increased charges. After taking my payment she started to calculate my charges saying she wanted to see if I was getting charged properly! THAT WAS A LIE she was sitting over there FRAUDULENTLY signed my name on a docusign form which explained the hesitation of giving me a receipt and me not noticing she only gave me a tiny receipt BUT NOT THE ONE SHE SIGNED FOR ME WITHOUT MY CONSENT OR MY KNOWLEDGE!!!!!! I only new of this because I got home and seen new emails from them and when opened it popped up!! She new I would not sign it as I didn't agree on the amount that I had no knowledge of!!! She did a unlawful act and never explained or made me aware. I was in HER FACE I COULD have SIGNED MYSELF> CHECK THE CAMERAS I WAS NOT AT A COMPUTER to digitally sign anything. She was sitting there lying in my face and commit perjury by signing a document as me when I am standing in her face. Then secretly email it to me. She is in the office tampering with customers paperwork. I had no way to sign by a computer when I was standing by the door talk across the counter and her never getting up until she got my CC and ONLY gave me a tiny receipt!!! I just was explaining my issues with the other Extra Space and now this!!! I am done with this and will be seeking legal assistance because these reviews are false for everyone in these two places!! I will be reporting you! BEWARE Extra Space MANAGERS are unethical!
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September 2023 by Joan Carroll
Great storage facility. They have friendly, professional and accommodating staff. The price is competitive to other facilities and it is a secure, safe place. We used them years ago and that is why I came back.
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July 2023 by Kamala Basak
Very friendly and helpful service, Lauren let me keep the storage one extra day to save money on the full month rent.
