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January 2024 by DYI YGT
I am struggling to reach them because nobody answer and nobody say somethingThats really terriblePlease avoid here to give any packageOtherwise you will be next victim.
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January 2024 by Nancy Preciado
They need to give me my package
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December 2023 by uyao pecelo
very hopeless and worst delivery agent. Please deliver my package and don't steal it or take it back to the seller due to laziness. Two packages st your possession, one delivered after many weeks, then to deliver second package, it was termed wrong address ?, wrong address but first package was delivered huh? criminals in human form. Now the item is out on sellers website and I can't reorder. Bunch of fools
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December 2023 by Andrew Aung
I talked with their online assistant for update a package. And also the assistant said she updated and the package gonna be delivered in 1 or 2 business days. And the package said returning to sender after one day I updated the address. I just wasted my time and I just gave my information for no reason. Not recommended!!!
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October 2023 by Ofakieua Cristobal
I’m still waiting for my package I been home all day the past couple days and it said it tried to deliver but no one has came to my door. Where is my package and I cannot even get a hold of customer service or anyone in Fremont. Can someone please help me figure out the number for Fremont ca. this is just too stressful ??♀️
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June 2023 by Jack Gao
Didn’t deliver my package, no pictures or anything, don’t put packages in locker
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April 2023 by Arash Pourbagheri Jirandehi
All I can say is this fascility is a bunch of thieves. They do not deliver my packages and always show “incorrect address”. My address is correct and i have not trouble with other carriers except OnTrac. I have contacted them through email several times and no change. Stay away from these scammers.
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February 2023 by Esmeralda Landeros
This is the worst place to receive anything ! No customer service no pick up available! Horrible
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January 2023 by Yadira V.
On trac is a dying company . They don't even treat their workers right, feeding them lies and f****** them (speaking of the warehouse higher ups that do nothing but complain on the workers who go out of their way to help these mfs !) sad a** ppl
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November 2022 by S A.
Waiting for package for last 6 days. And still waiting. Everyday the keep incrementing the date by one day. There is no attempt to even make the delivery.
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November 2022 by Juvetta W.
Delivery information My delivery information. I just wanted too note that the delivery location never closes. Because it's a hotel open 24-7. Ontrac, delivery drivers or updated information is not being truthful. Someone isn't being truthful. I called after I seen the false delivery attempt and had asked if I could just come into the on-site location an pickup my package, I was told yes. The gentleman even went on to state that I would receive pickup information when the package becomes available. I then asked would that be on the same day? The gentleman went on to state that I would have plenty of time to pickup the package that the site didn't close until 8pm. What a bunch of bs. I never received a text and I tried goggling the address I was sent to the darn shipping yard, in Fremont CA. Boy I'll tell you about misleading information...
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October 2022 by Jim M.
Holding a package that was to be delivered days ago. Tried calling them and you can't even get a live person to talk to. You get an automated response and they just hang up on you. Worse company I have ever had to deal with.
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August 2022 by P S.
i would give 0 ratings if I could. this has happened to us 4th time with ontrac. driver scans the package around the neighbourhood and the status says delivered outside the front door. but guess what the package is not there. I even have camera/ring outside the house and doesnt capture any movement for this delivery. ontrac drivers are THIEVES in my opinion. This has happened to us 4th time with ontrac.
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July 2022 by Bridgit B.
I wish I could give a zero. I have had this problem multiple times with this facility. They lie on the delivery saying it's on the front porch. Guess what? It's not. The driver puts it on the side of the road or sometimes I won't find it at all. I have a long driveway it takes 5 mins to walk down my driveway from my house. I'll order from chewy a 25 lb of dog food. Ive had to walk down to the curb to carry 25lbs of dog food back to my house, because the driver didn't wanna drive to my door. How is that ok? They can drive to my door, nothing is obstructing them. You guys need to talk to your drivers.
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April 2022 by Keith W.
18 years ago i evicted a person from one of hy houses for non payment and other things. This was in 2004. in 2021 i was at the lical post office. The reson i was evicted was thier too. He finished his business and was wearing a company shirt from Ontrac. He was at work at that time. He waited for me for 15 approx minutes. He came up tp me and said i have been on your property and at your house delivering packages. Hesaid he wanted his property fron the eviction 18 ish years ago. I said what ever, i then called his company and they said that thsi had happened. they said that they would make sure he would not be delivering my packages. then on 1-3-2021 i recieved another package. this one had a note on it from this person and he wanted his property from 18 years ago and he left his phone number this time. i again called OnTrac ans they said he would not be on my property again. this was confirmed through email. Yesterday on 4-6-2022 i reciebed a shipping notification that i would have a package from OnTrac. I called OnTrac and found out that this person would be delivering my perishable package. through many calls i was told that I would need to pick up the package and they would contact me or email when and were to pick it up. on 4-7-2022 i started to call OnTrac at approc 10:30 am to find out were to pick up the package. No one could tell me. i was escalated to a higher person again. they saidd that they would contact me back. i called a second time a hour later and was told about the same thing. it was now approx 1230 pm. I then called back again and was told that the package was sent back and that all further packages would be held at a location in my local city. they again could not give me a phone number or address of this facility. how in the world can i get my packages if i can not find were they are. they said that they did not know where the place was either. this is stupid on there part and i will not or try not to use them since this is not correctEditDelete
