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January 2024 by Monica Torres
It was such a great experience to purchase 2007 Toyota Camry! Jason was my dealer and he is very sweet and made it fast process to complete paperwork for me!
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November 2023 by Tejpreet K.
We were in the market for a used and reliable car and we went to so many dealers. When we came to Pacific Bay Auto and met Julian, he was so genuine and helpful. He told it like it is and didn't try to play games with us. We loved a car and the buying process was so smooth and headache free. If you are in the market for a car, come here and get the best possible deal from people who are honest and trust worthy.
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September 2023 by Robert G.
Jason was the most helpful person I ever met in the car sales business.First day I showed up, I asked for certain requirements, and it wasn't looking good.We ended up leaving without a car, but held on to the car I was looking to purchase for me.Later in the week, I get a call from Jason, telling me that he has an offer with everything I asked for!!!I couldn't believe it, Jason went out of his way to accommodate my wishes!Ended up going back over to the lot and leaving with the car!Jason is so kind and respectful and very accommodating!Can't say enough good things about him!
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September 2023 by Jbunnyhol H.
I got my first car here and they helped with everything. They really make you feel comfortable when buying a car. After I got my car, there was an issue and they fixed and helped with it right away! Very trustworthy
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August 2023 by sumit katariya
I had a great experience dealing with Jason and Julian, both of them helped me a lot to buy my first car in the USA.Somehow I had difficult situation in three months post buying my car. They dealt with this situation aptly and bought my car back again at a very good price.They also helped me for the DMV documentation and made my car purchase and sale experience smooth and transparent.
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August 2023 by Sagar G.
I had great experience in buying a Subaru Forester 2010 from Pacific Bay Auto. Julian and staff was very honest and informed about the car. They cleared all of my doubts.One month after purchasing car, Car had battery trouble. I called Pacific Bay Auto for any recommendation about replacing battery. They themselves replaced my battery free of charge. No charge for battery or labor. This was very positive experience for me.
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July 2023 by Chidinma Barrett
Jason is very respectful and honest. Isold my Volkswagen Jetta and got a Mitsubishi outlander. He made the process super easy. He didn’t look down on me as a person of color.I give reviews based on the service given.I am really impressed with Jason.I recommend him to anyone who needs a good running car.It has been 3 months, and the car is still functional.
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July 2023 by Ralph hall
One of the better car buying experiences I ever had. Jason was there with me step by step. When one financing option fell through he supported me with getting another. He was kind and professional and I never felt pressured. He presents the information and allows you to make the best decision as a customer. Honestly, buying a car from here makes you family. I always receive the warmest embrace. 10/10 recommend.
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July 2023 by Janet B.
I can't say enough about the service at Pacific Bay Auto. We have never looked for, or found, a car online before. Jason and Julian held my hand all the way through and I developed a sense of trust through their competence and graciousness. All their advice was correct. They helped me navigate the ins and outs of buying a car without seeing it first. I had more than two dozen very accurate photographs of the car and they filled in all the details. They answered all my questions and were so patient and supportive throughout the process. They delivered the car to my house, brought all the paperwork, and it was, indeed, just as good and clean as it looked online. I am thrilled with our new Ford Transit Connect. It's our dream car. Who knew buying a car could be so simple and convenient? You'll love Pacific Bay Auto and Jason and Julian. Try them first.
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June 2023 by Jessica M.
I was able to get a car within a week! Everyone is incredibly friendly and Jason was able to help walk me through the process of purchasing my first car!
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June 2023 by Cary B.
Just wanted to let people know how pleased we've been with the Toyota RAV4 Limited we purchased from Pacific Bay Auto in August 2021. After a few minor wear & tear repairs (that they advised us would improve the vehicle, but weren't safety issues), the SUV has been a reliable vehicle for travel all over California in great and really nasty weather! We were able to track down all of the service history on the RAV4 back to the original date of sale (only one previous owner), so there's no mystery about service and maintenance.These folks have an honest and straight forward business model.
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January 2023 by Jennifer Bonilla
Had a great experience buying a car from this dealership. Unfortunately the car I bought had some oil issues come up less than a week later. I called Julian (owner of Pacific) and he was quick to recommend a shop and mechanic. He also offered to pick up the tab for all the work the car needed. He went above and beyond to make sure my ride was problem free! I really appreciate the service and will definitely be coming back to Pacific Bay Auto next time I need a used car.
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November 2022 by Elim Y.
What an amazing experience! The co-owners Julian and Jason are incredibly patient and transparent about their used vehicles. I came home with a beautiful 2012 Hyundai Sonata :) Bonus: Julian speaks Chinese (a win for me and my dad!) I'll definitely be coming back here and referring them to my friends if they are searching for a reliable, clean, and well-priced used car. LONGER DETAILED STORY: My (very rushed) car search took place within a 3-day period. On Day 1, I was frantically searching on Yelp for well-reviewed used car dealerships and taking note of their inventory that matched what I was looking for (make/model, year, price, mileage-wise). Through Pacific Bay Auto, I saw very positive Yelp reviews and as well as four vehicles (via the inventory) that matched my criteria and called them the next day to make an appointment. Julian answered the phone and remained very cordial as I listed through those four cars and he told me that he'd have them ready for me to test drive by [time of appt]. As a woman navigating the realm of cars, I really appreciate that he didn't exhibit a condescending attitude when I made such a request. When we arrived at the lot on Day 2, he pleasantly guided us from car to car and didn't make us feel pressured or rushed in any way. He let us take our time test driving each car and gave us the Carfax information when we requested it. After a whole day of searching for cars, it was finally time to compare all the cars I've test driven for the day (including cars from other places). Overall, we found that Pacific Bay Auto's 2012 Hyundai Sonata was the best choice! We called them again (this time Jason picked up) to inform them of our decision and to make an appointment to finalize said decision the next day. On Day 3, we went back to the car lot to look at any details we may have missed and we decided that this was the car for me. There were a few minor issues (lightbulb needed replacing, tire alignment, etc) and Jason reassured us that he would take care of everything and bring it to the mechanic ASAP - and by ASAP, I mean that he brought it in right after we left and called us a few hours later to tell us the car was ready for pickup. Jason guided my dad through the paperwork and was very cooperative and transparent in explaining what my dad was signing for each form. By that evening, I was handed an envelope of forms (a copy of everything my dad signed) and the keys. He also referred us to a locksmith in case we needed a duplicate key or wanted a different remote. I'm absolutely ecstatic about my new car and will take great care of it. But when the time comes for me to find a new car 10-15 years from now, I'll be sure to give Julian and Jason another call.
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November 2022 by Janelle A.
I had been looking for a car for over a month and with car prices so high right now I needed something that was not too expensive. I looked up and found this place online. I was a little nervous because I had a bad experience with a private seller but this place sure changed my mind. Using GPS to get there you almost miss it because it is hidden a bit almost like a hidden gem. Jason was wonderful. There was no pressure to buy anything and he let us look and decide for ourselves if we wanted any add on for the car or anything. He took me through the whole process of credit approval, filling out applications, etc. What a smooth process to buying a car. I was able to test drive and ask questions. He even gave me a box of chocolates! If you are thinking about buying a car, try this place. It may have a smaller selection of cars but you will find something fair and reasonable. 5 stars!
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September 2022 by Daniel Hammond
Julian and Jason were extremely professional in our interactions. When I initially expressed interest in a vehicle over the phone, Julian made me aware of some scratches and sent me pictures. I appreciated his willingness to be upfront and honest. I feel that they were genuinely seeking to serve the customer. Certainly a dealership needs to make a reasonable profit to continue operations, but I don’t feel that they were trying to exploit. Even after we had decided to buy the vehicle, I asked about taking it home that day. Since the van had not yet been detailed, Julian took another $200 off of the price when I didn’t even ask - we were able to put that toward having the car detailed later on. I would absolutely recommend this dealership to others and I wish Julian and Jason the best! Thanks!
