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February 2024 by Kay Diack
Not an ethical company. AAA sent them to jump start my vehicle. They had to replace my battery. Driver said the battery had a 3 year unlimmited warranty. ProStar refuses to give me a copy of the warranty.
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February 2024 by Wilma Walker
My car wouldn't start so I notified AAA. Once AAA responded with the information, I was given an ETA of forty-five (45) minutes. PROSTAR (Joshua) notified me within 10 minutes and was at my address within ten (10)minutes after the call. Joshua tested the battery and saw on the multimeter it needed to be replaced. He showed us the reading on the battery. He replaced the battery and installed it within twenty(20) minutes. My car started and I was ready to go. GREAT job Joshua and thanks for the information.
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February 2024 by Melinda S.
Dakota was a stand-up guy. Quick, efficient, knowledgeable, and friendly. He even gave me tips on how to care for my battery .As a senior, it is always helpful to get tips from a "car guy" who no sweat he's doing.I am a 48 year AAA member, and I always ask for ProStar and recommend them to anyone who needs help. They do Towing as well.
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January 2024 by Nitin
Rude driver
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January 2024 by Anil Kishore
Used their battery service via AAA roadside assistance. Came in and out 10 minutes super quick, replaced old dead battery.
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January 2024 by Teren Harris
Great understanding
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December 2023 by Dean Tran
Required the service. Waited for 1:30 minutes. Driver never show up. And he claims that he did . That's is not true.
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December 2023 by Isabella Rose
My car wouldn’t start and Ben was amazing and very helpful! We needed to jump start the car, he tested the battery and saw that it needed to be replaced. He replaced it for a reasonable rate and he installed it in about 10 minutes. Also, the original ETA was 60 mins but he came in about 30 mins. Overall, awesome experience and Ben was great.
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December 2023 by Melissa Milazzo
Rico was such a great help and really personable. If you need a reliable tow, request Rico!
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October 2023 by J C
We got blocked in by ProStar Towing today for a good while. We asked the driver if they could pull forward 3 spaces so we could get out, but they said no, so we just stood there. The driver then proceeded to yell at us while we were just standing there. I'm not quite sure why- stress, maybe? My wife has a sprained ankle, so yelling at a couple they blocked in, one of whom had a disability, was really not great. This was in Fremont today, around 8pm, with a licence plate 4358382. I don't really understand not pulling forward 3 spaces so you don't make a person with a disability stand there for like 15 mins, and I really don't understanding the yelling at us. I really wouldn't recommend people to use this company.
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October 2023 by Snigdha D.
They are amazing human beings. I managed to lock my car keys in the trunk of my car and my roadside assistance assigned ProStar to help me. Initially I was quoted a 2 hour wait time. I was not feeling well so I called ProStar directly to ask if there was any way for someone to come sooner. The young lady I spoke with was so helpful. She explained the limitations due to the number of drivers available but said she would see what she could do. 20 minutes later John arrived to save the day. He was extremely kind. My car doors gave him difficulty with opening so he got the trunk open. Initially I could not find my keys so he literally crawled into the car from my trunk to open one of the back doors so I could sit down and put down my purse. He was so considerate. I found the keys under some stuff in the trunk.I am so grateful for the kind compassionate service I received.
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September 2023 by leteisha jackson
Utilized this company for towing after my EV rental ran out of charge. The driver (didn’t get his name) was super helpful. We drove to the charge point which was referred by the rental company but it was full. Rather than leaving me to wait there he drove about 5 miles to another location where I was able to get a charger. He waited until I was plugged up and charging before taking off. He was the epitome of excellent customer service. My overall experience with this company was wonderful solely based on his customer service!
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September 2023 by Michael S.
Great service and driver! Took great care with my 2001 MBZ CL600. Would use them again without HESITATION . AAA certified too! Great driver who was also just a nice person. If you have a need for towing, you cannot go wrong using this service and meeting their professional drivers.
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September 2023 by Kristen M.
Horrible service waited 2 hours for a no show and no reason or excuse for the miss service . John was supposed to be helping me out of the Fremont office and has failed to do any kind of service to assist. Even a call to say u were not coming would have been helpful you lazy pos!!
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July 2023 by Phoenix I.
Battery replacement under warranty and told 1 week to replace Have waited with no update and phone just rings
