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February 2024 by Lubna Kazi
Lam is the best! It’s very hard to get my blood work done because my vein is so hard to find but Lam found it really fast.
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February 2024 by Suzy Q.
I had Kaiser for a while and there's no pain like how the lady at Quest lab gave me. I was bruised over a week. I should've taken more pictures. Here's pictures of pictures of day 8. I think she punchcard both side of that blood vessel That area was swollen for 1 week
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January 2024 by Alec Jordan
Typically, I only leave reviews if a place of service is really good or really bad. But I have to admit this was right in the middle. The services were efficient. The staff is friendly, though the more senior staff are poor listeners. Also had to come to this location when the bathroom wasn’t working which meant I had to schedule another appointment to get my testing done, this should’ve been communicated before I wasted my time coming all the way down to the office. I called before the follow up appointment to make sure the bathrooms were actually working that time and I had to use the doctor hotline in order to speak with an actual human being and confirm that I could receive my services before wasting my time again. Bottom line the services I received were fine and the staff particularly the younger staff was very cordial (I know, shocking) But don’t expect five star service coming here. Next time I will probably just go to the hospital for testing.
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January 2024 by Mohamed Ashraf
Waitime is worst
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January 2024 by Arzo M.
I tried to help schedule an appointment for a non-English speaking patient. I had some questions about check in. Many of these Quest labs have kiosks and do not have a live person to check you in. The patient can't use the kiosk so I tried calling to see if there will be a person at the facility or a reception area to check him in. Their phone number gives you an automated service with no option to speak to a live human. It keeps referring you to their website or recorded instructions. The patient was going to Uber to the facility but I don't know if there will be anyone there to care for him and assist. Such a horrible experience.
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January 2024 by Nancy M.
I went for my lab test on Tuesday afternoon, I do highly recommend making appointment online before you go and be on time. The waiting time was about 10 minutes and the staff were very helpful and friendly. Over all a good customer service
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December 2023 by Sam S.
A couple of times I had a scheduled appointment and things went fine. But two other times, I came as walk-in and had to walk away after waiting for more than 1.5 hours. Few years back they had a better algorithm to add walk-in appointments on the same list, where you end up at a lower position than some of the others with appointments. That way you knew how many folks are ahead of you and have a predictable wait time. But once they changed the system to standby list, the on screen prompts say it could be 30 to 60 minutes wait, but I have never been successful to get through even after more than 1.5 hours of wait, and had to walk away each time. The trouble is not that you have to wait, but there is no time guarantee of when you would be taken. If they could put the walk-ins lower in the regular list, as if you had a later appointment say after 30 to 60 minutes, then it would still be predictable when you can expect to be served. The current system has no guarantee how long you will wait, because if those with appointments keep arriving, you would potentially be waiting the whole day. It was quite frustrating each time. I would have preferred that the system would have rather not offered the option to walk in, instead of falsely claiming to be served within 30 to 60 minutes.
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December 2023 by m m
Having an appointment and still waiting 15 min later to be called is not cool. Especially if you are on medication that requires you to have levels checked in a12 hour period from last dose and yet you take it a little later in case they are running behind and still have to wait. I have seen them call back people on standby list and I’m still waiting . They should announce that when they come out to grab an appointment person that stand by is just that . Processing your ins information and payment also has been taking long like if they are going so slow on purpose. I’ve been going to quest for years and it seems every month same thing c’mon quest you gotta do better .
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November 2023 by Abhisekh B.
This is a worst lab facility we have ever seen in America. Quest brand might be good but the staff in this facility is absolutely non professional. Today we had fasting appointment at 8:50 am n we checked in at 8:52 am. The staff denied us and put us to stand by. For next 1 hour nothing in stand by was moving for a blood test. When we asked they are saying it can take 2 hour or more they can not say. Their screen was showing from the time of check in as 30-60 minute waiting. I called the customer care of Quest n found they have 10 minutes of buffer time means till 9 am they are supposed to accept. How can this facility deny the appointment. This is absolutely against humanity and how can they neglect the blood test as Dr is waiting on those for diagnosis or prescription for the patient. I would just give no star rating. They do not deserve a bit of appreciation being in heart of the Fremont City.
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November 2023 by Hasrat Godil
Do not join the standby list, they overbook appointments and don’t even process 2 patients in 10 mins. Easily more than a 90 minute wait.
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July 2023 by Jingjing M.
I came with my mother in law to a scheduled appt at this location. I received a text message with a link to click on when we arrive, which I did and we were checked in automatically. Within minutes the phlebotomist Gya called us in. Gya was awesome!! She was very patient and professional. We had some labs that had to be done at another center and she thoroughly checked each one and explained the coverage. The best thing is she was so good at finding the vein which had been proven to be so difficult in the past. Sometimes it took several tries and my mother in-law came with horrible bruises. Before we knew it, Gya already found the vein and drew the blood. Gya deserves a 5 star!!
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July 2023 by Anthony H
Not good for this location, I have appointments , but when I came over check in on mobile she said did not see my name on listing and then. She said no appointment need check in againt, They’re not professional not nicely , never back this locations , I’m not looking at reviews now so reads some reviews very bad.
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July 2023 by yan huang
Worst place ever, wasted 2 hours on the walk in and still not call. Left the place. There's no sign saying make an appointment till I see the little paper on the tables. I'd give it a 0 if I can.
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June 2023 by Gabriel N.
I mean it is what it is. Quest Diagnostics is a chain for your various medical tests. I normally come here for blood draws. My experience here have really been hit or miss. First off, I HIGHLY recommend that you make an appointment beforehand. If you're a walk in, wait times can reach up to 2 hours, even on weekdays. (Yes, I've waited 2 hours before as a walk-in.) With appointments, they try to get to you right at your appointment time or as close to it as possible. I've had times where I was in and out within 10 minutes, but I've also had other times where I wasn't called for my appointment for ~20 minutes. I get it. They're really busy, but man... Overall and again, it is what it is. They get the job done. Staff are really nice and they really are super busy. Even though there's multiple locations across the Bay, it seems like there's never enough locations.
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May 2023 by Prerna Sharma
Very helpful and pleasant technicians. Smooth check-in process. Always able to get in at the appointed time.
