-
March 2024 by Mj D.
I needed to order a cake and I had a great experience at the bakery. The staff was very helpful and efficient from the ordering process to the pick and pay process. Chandni decorated the cake beautifully! Also, Safeway cakes are delicious, tasty and affordable! Would recommend getting a cake here. Thank you bakery team!
-
February 2024 by Isaac G.
My usual Safeway, well stocked, fresh produce and friendly service. The store is usually clean and well maintained. My issues are with how the baggers bag your groceries, just randomly bagged and I've ended up with broken, crushed and ruined items on several visits, and there is seemingly never any carts. You have to scour the parking lot just to find one. This is still the best Safeway in the area Washington is tiny and cluttered and Decoto is pure chaos.
-
February 2024 by D N
Felt like I walked into the ghetto. Store was so dingy and unclean. Reminded me of why I never go to Safeway. So sad how bad their locations have become. Not a single person there was helpful and tried to ignore me. I asked if someone was working in the meat department and an old man told me “yeah his name is shark” and just kept walking. Another lady was working there and she said “I’m the only one working”. I ended up leaving due to how unhelpful everyone was. Horrible.
-
February 2024 by Vilma Peccin
Good variety of products and produce.
-
February 2024 by dumbunny8128
In December 2023, loss prevention accused an older friend of mine from swim club of stealing a 12 pound roast (which she had returned to the deli) while she was exiting through self-checkout. She told them she didn't have the roast, but they insisted that she did. Having come from her swim workout, she was wearing her swim parka over her swimsuit, so to show her innocence, she took off her parka and stood there in only her swimsuit and shoes, as customers and Starbucks patrons looked on. The LP guy apologized and said his manager had told him to stop her, but the manager didn't want to come out himself.The one time I went to this Safeway since, I saw an older white-haired employee with glasses interrogating an African-American man and his girlfriend. I saw the couple leaving the store soon after me, and asked what was going on. They said they were stopped for no reason. True or not, this appeared to be another instance where loss prevention was more about harassing people than stopping shoplifting.
-
February 2024 by Lloyd C.
Typical Safeway - nice and neatly stocked shelves. Customer service was good. Easy and convenient self-checkout stations.
-
December 2023 by Michael B.
It's generally fine. But when I had to use the bathroom I was surprised to see keypads on both bathroom doors. I had to search for an employee and at the self service station there was nobody. I had to wait like 20 min before someone showed up. They said they will call for someone to let me in. Ok fine. I walked to the bathroom on the other side of the store. An employee finally showed up with a customer in tow. Obviously this employee was not called in, the customer needed to go as well. Ok whatever. This employee knocked on the door, I assume to make sure nobody else in there. She let the guy in. I gestured to her I needed to use the other bathroom. She knocked on that door and let me in. When I entered the room, there was no lock on the door. Sure enough when I started doing my business, someone else walked in on me. Not cool. Not everybody can hear knocks and Fremont has a large deaf community and I know many deaf persons who shop there. What if I was a woman. A survivor of sexual assault? They need to look at the situation and consider safety of customers.
-
December 2023 by Kiara C.
I just bought mediterranean chop kale pasta salad for my lunch.... i opened it and there was a hair in it... It was short dark brown and wavy/curly ruined my appetite
-
December 2023 by DanaCarey 510BollyVibe
Staff seems like family, and are friendly to customers. They are usually helpful if you need to locate a grocery item.They have security on site during open hours, and they're observant of the store environment, yet nice.Starbucks staff is super, and make great coffee! Love how they decorate their space!Although there are homeless people in front at times, they don't bother you specifically. Except some mothers sit outside with their babies, not the safest situation...Overall, prefer to go out of my way to shop here, instead of Raley's... Just because they are kind.
-
November 2023 by J M
This Safeway seems neglected. Customer service is lacking, they appear to never be properly staffed during the busy hours, shelves are unorganized and the frozen sections usually have a thick layer of ice on most of the items implying they've all defrosted and re-froze.I've currently been sitting at 1 of their 2 "Drove Up & Go" spots waiting on my online order for almost 30 minutes. No one inside could assist and no one answers the number it says to call upon arrival.Heavily considering switching to another grocery store.
-
November 2023 by John W.
This Safeway is much better than the one closer to where I live. The isles are always well stocked and clean. You can tell the employees care about their place of work. They have an abundance of fresh produce and some nice choices in the meat department. The employees are very helpful and business oriented unlike other stores.
-
November 2023 by Nick D.
A 1 star is too good for this safeway. Stay away from delivery and curb side this store can't accomplish a simple task of picking up the phone or looking at the app that lets them know you arrived. I called 6 times and waited 45minutes. After no response I finally walked in.
-
November 2023 by Mario Ramos
On Monday evening my sister went in to buy a few items and was horribly discriminate and offended by one of the so called managers. My sisters roommate was furious and she went back to the to talk to this so called manager and was rude to her as well. This is not except able. We have laws and rules to protect our consumers from these issues. We plan to sue for violating discriminate acts in the state of California.
-
November 2023 by Melissa Cornwell
Apparently some dumb worker here doesn't want to share the code to the bathroom so I'll give it to you instead it's 03090....you know you come here and buy overpriced eggs and lettuce but can't pee while you're doing it. I'll make sure you can access the restroom, again it's 03090. Pretty sure she just couldn't remember 5 number code so she made some dumb excuse that the bathroom was closed when it wasn't.***upate: next trip to safeway, we get to the register to find that there is no cashier, and it's self checkout only....$300 bucks worth of groceries left in the cart and we walked out. You want premium prices and can't even provide a cashier. How do you expect people to cash out hundreds of dollars worth of items at a self checkout??? This is the worst run grocery store. All the employees are rude and lazy.
-
October 2023 by John `
I've had personally a horrible experience with Customer Service - multiple times and no one calls me back at this Safeway in the past 3-6 months of current staff they have. They do not ever get back to you or call you back.I had a gift card damaged when I brought it in, they wanted my ID and information and took it in the back of their store. I called in at the number for the gift card, and asked if there was a report case and they said no, your store never called in for the damaged card or mentioned it in the past week.I also know one of the managers was having sex with one of my friends who worked here, and the guy was married. I hope your wife is happy about that.It's pretty crooked as a business here, but I am not going to try to embarrass this store more than what it is and go too much into depth.Your store needs better communication, better higher staff and practices onto how to establish your business. I wanted to work here, but truthfully I don't think the people you hire already is the problem.. no call backs ever and the managers you have had are kind of messed up.