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November 2023 by Hanh T Nguyen
I was call in store in Fremont on 10/25 to on hold for me 2 kits K-PAK Color Therapy Holiday Duo ( it was on sale ) By that time javelin talk with me on phone and She said only allowed on hold 48 hours only if I want to sure the best way I need to purchase that . I agree to payed $38.59 and also I was confirm with her will pickup on Saturday 10/28 because the store will close on Sunday. I coming the store at 39199-A farewell Dr Fremont Ca 94538 on Saturday to pickup my 2 sets of kits but the associate said it was there without reason so I was explained I was purchased last Wednesday she not there on last Wednesday so she call her Supervisor or Manager store and the answer from her supervisor is can’t do anything about it because the 2 kits I was purchased not there .. she said she will refund moneys to my credit card . I’m so disappointed about the service of that store . The name of that store is SalonCentric professional but the treat and the service was not professional.. never coming back that store again ..
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October 2023 by Sandra M.
I buy items here for a salon In the Life Plan Community I work for in Los Gatos, CA. Hair products I buy here are at a reasonable price the people that work there are friendly and helpful. I normally select the items needed online and pick them up at the store. It's easy to find things in the store, and items are organized well.
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June 2023 by Kate K.
I've read all the reviews on this location and how they open late and close early...I didn't think this would happen to me...I've waited an hour before coming here, in case they close BUT I was in the store not even 5mins & was told they need to close because there's a glitch in the the system and they can't have any customers in their store because they're registers isn't working....you can't imagine my annoyance because I have a client in am hr and now I can't drive to Dublin...YET they have a customer at the counter .... Never coming back to this location...going to cosmoprof!!!!!!!
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May 2023 by Phoebe N.
i like coming here. the products are nice, staff is helpful most of the time, but i don't understand why they close like two hours before the actual closing time...
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May 2023 by Dominique A.
got here at 5:50 to pick up an order but they closed 10 minutes early. Hours says open until 6:00.
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April 2023 by sosan m.
I have been going to this place quite often and their customer service is great specially Brianna. She is extremely professional, nice and helps every customer with patience.She is awesome.
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September 2022 by Nehal S.
This review is not for customer service, each and every person is here always welcome .they always helped. Today i had to use rest room it was an emergency .i have been going to this store since past 10 years i never asked . I was shocked the new sales person told it is out of order Even after my request she was not convinced i guess Than i move to pay and i asked other sales person U guys work here long hours where u r going to use the rest room Short story long both of them couldnt convinced me with their answers Ladies please be gentle and kind next time BECAUSE it was an extreeme emergency Other wise i wouldn't ask for!
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October 2020 by Italiana D.
I placed an online order for store pickup. I even got a confirmation email that my order was received and would be ready within 2 hours. When I arrived at the store it was closed. A small sign posted on the door stated that this location is closed and to visit one of their other locations (none in fremont and totally inconvenient). I would suggest updating your valuable customers and removing your location from the app for ordering in store pickups. I was on my way to a client, thanks a lot.
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August 2020 by Fia M.
Friendly staff, place is a little out dated but well organized. Glad it's only down the street from me:)
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October 2018 by Mrs L.
I come here all the time and all the time is the staff extremely helpful and great. You can place orders and typically it comes in a timely manner and then expect one of them to call you giving you a heads up that your order has arrived at the store. I love how the store is always organized. Manager (I forgot her name) is always stalking shelves and I like a manager who does the nitty gritty too! She is also really friendly and helpful. Thanks girls for your friendly vibes and professionalism!
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August 2018 by G Lanier
Always very kind and helpful!
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March 2018 by Ashley N.
This salon centric is great! They actually get to know their customers! I absolutely love redken and they remember and have given me a call to let me know that Redken will be having a sale! Great customer service. Excellent even. I will forever come to this location.
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July 2017 by Paty Sicardo
I dont why they close before 6:30pm on Wednesday. I came to get some product and it say in the schedule that they close at 6:30pm and it was 6:05 when I got here. :(
