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January 2024 by Karen W.
This company has let us down. I have ordered home delivery for 15 years from them and in November 2023 they stopped the home delivery. You can go online and order for shipping. However you cannot contact them by phone if you have an issue and when going online to get some answers you get the runn around.i just want someone to answer the phone and get answers to my question. Delivery was not done on time or as promised. I love they food but they need to make a bigger effort on their customer support.
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November 2023 by Steven F.
Food is good but they got rid of their delivery trucks and distribution centers. Now they ship your orders and they charge $20 to ship via UPS.
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May 2023 by Thomas S.
I have been a customer for over 10 years but not anymore . They stopped their printed catalog which made their food look appealing . Now online it looks bland. There is no longer any consistency in their quality . Got 2 boxes of omelets and they were not frozen. Got ill from them. Safeway is cheaper I contacted customer service many times and have either been ignored or received no help from very rude personnel
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April 2023 by Bryan Sherbino
Very nice managementWorked Thur people Ready in there warehouseDifferent jobs assignments cleaning sorting andShipping and Receiving trucks inbound placementHandling ice creams and assorted Frozen products
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June 2022 by Vada Quinonez
Definitely coming back next month
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May 2022 by Jordan N.
THEY STOLE MONEY FROM MY MOTHER!!! My mother ordered from them and it was supposed to be delivered yesterday. It never came. This is not the first time it's happened. She waited on hold for over a half hour to finally talk to the most unhelpful person possible. He said the most he could do was credit her account or resend it and we would have to wait for more days to receive the order. After he wasn't willing to discount or add on for the inconvenience, we asked him to refund the money. He told us he couldn't give her a refund because he had already credited the account! I asked to speak to his supervisor and he told me I couldn't!!! This is the most crooked and sketchy company I've ever come across! DO NOT USE THEM!
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February 2022 by Virginia G.
Service has changes so much this past year, I have been a Schwans customer for many years. This may be coming to an end, in the last two months delivery service in my are has dwindled. My last delivery was 1-31-22 because i called and complained, my next delivery date is 3-10-22 !! Yet I continue to get deal advertisements weekly, by the time I get service in March I may no longer need or want those items.
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March 2021 by Pat M.
I started using their service late last year and loved it. However, for the last couple of months every normal delivery has been canceled at the last minute and only one rescheduled date was kept. My delivery was rescheduled for 12-3 pm today. At 2:30 I received a recorded message saying my delivery date had been rescheduled to April 7. So frustrating. There was a substitute driver on the one delivery we had who told us the very nice regular driver was out due to family illness. Understandable, but why is there no communication from Schwan's about the situation and what they're doing to manage it. Their products and delivery people are great, but communication and customer service from the company are not even one star at this point. I hope they do better.
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January 2021 by Rich B.
We have received two deliveries of multiple items to date and have found everything delicious and well priced. No complaints. Our delivery lady was smiling and although arrived past confirmed times was friendly and very accommodating. We received a new catalog with our delivery today and can't wait to put together our next order with some new tasty looking items
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December 2020 by Barbara J.
Never received order, despite two arranged delivery times, 2 web orders, 6 phone calls and 2 confirmation phone calls. Then they decided to deliver in 15 days! No thank you. No one knows what they are doing there.
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December 2020 by Tony T.
I started using schwans during this current pandemic situation. At first so good, reliable and food was very good and good value. I understand the current situation; however, they seem to be profiling what neighborhoods they wish to deliver in as in my semi rural area delivery is spotty at best and prices have gone up approx 5.oo per item not a reasonable increase in my opinion with quality the same if not lower. The topper is they sometimes delay delivery expected in these times, but 3 times without explanation andl with virtually little to no notice. No delivery 3rd delay and no explanation, but charged my card over one hundred dollars. Be careful if you use them not reliable and food quality is slipping.
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December 2020 by Cat S.
ordered $81.00 of items on November 14th. The items were supposed to be delivered on November 19th. I never received the products. I called, they could not find the tracking, called again to cancel the order and I thought I did, but apparently I didn't because I received an email on December 1 that the items have shipped, they billed by credit cared. on December 4th I call and they can't find my order. Needless to say I cancelled again and got a confirmation number. Order at your own risk.
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August 2020 by Bruce Snyder
I had a good experience with them. I loved the food and the experience was good.
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May 2020 by Colleen W.
I would like to update my Schwans review right now.I want to thank the very kind,hard working ,cosciencious, delivery person Marcus who has always been on time and makes sure my order is complete and what I asked for! From my very first delivery he has been awesome! Thank you Marcus ,and thank you to Schwans for hiring him.
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April 2020 by Philip C.
We discovered Schwan's from the doggie sundaes they sell through Costco, but their home delivery service of frozen human food is amazing. We got the deep dish pizzas, the quesadillas, chocolate chip cookie dough, pecan caramel rolls, and brownie batter. All of them taste pretty good! Their own trucks make the no-contact delivery and the drivers are super nice and considerate. A great find during this never-ending quarantine.
