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December 2023 by Steve Sims
Best kept secret in the Bay. Stay with luxury and confidence.
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November 2023 by Mia Michelle
*Fancy*This room was absolutely GORGEOUS ? So spacious, room was cleverly divided and it even had comfortable couch bed for extra guests or for annoying spouse you're fighting with, lol. No tub, which I wouldn't want to soak in anyway. Shower was very clean and white, no streaks on glass door plus shampoo, conditioner and body wash dispensers available. Also provided coffee maker, microwave and mini fridge (no freezer). Would and will definitely stay here again?
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October 2023 by Edward
Very nice property. Very professional staff. Very well kept rooms.The breakfast is very nice. However that's all they offer. It is not convenient to local restaurants and they really should offer a full service restaurant on site, like the Marriott across the street.Rooms: Well appointed and very clean.Food & drinks: Desperate need of a full service restaurant.
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October 2023 by Munzer Morrar
Worst hotel experience ever. Sure hotel is modern and new looking, however front desk staff were anything but hospitable. Emilio, I believe is the name of the clown that was truly offensive. My son and service dog were able to check into the hotel, and I extended our stay to a suite and was notified 4 times in 5 that I had to come down to pay another deposit. I went down and put my card down. Right away emilyo said I will not extend your stay. Mind you. I Already paid. I asked why I wasn't able to stay he said it's your dog. My service dog, he then asked what kind of a service did my dog perform. I told him he was an emotional support dog for my teenager. Emilio, without hesitation said, that is not a good enough service. Wow, emotional support for my teenager does not qualify my support dog to sleep in the hotel. Was told to leave and assured a refund. Basically, unless you have your rainbow flag billowing in the wind, the individual was just going to make your life miserable. Reverse discrimination by the protected class. I was shaking by his attitude and rudeness. Then another manager came in and supported this very confused person. He's got a high pitch voice and girly hair. You see this guy, run, or just read the comments about him. WORST HOTEL EXPERIENCE EVER. TELL A FRIEND.
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October 2023 by Ryan Batterson
I have stayed here multiple times, while working in the area and have always had a great experience. The staff is professional and courteous. My past visit I was upgraded to the Executive Suite, as a Bonvoy member. The rooms are clean and there are plenty of outlets and usb ports, for electronics. Highly recommend!
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September 2023 by Aneida R.
Recently stayed here while we were visiting the Santa Clara area. All other hotel rates were sky high, but this place was reasonable. Rooms are clean. Service is friendly. Pool is heated. No spa :( parking is reasonable, but is free for Marriott owners at certain levels. The lobby area is really nice. We stayed there and watched a football game comfortably. Don't park near the bushes in the parking lot because they are FULL of mosquitoes. Just by opening the door and getting out I was bitten 3 times and we had 4 bugs in our car. Other than that - a great spot.
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September 2023 by Corey Slifkin
Service was great, Jorja got me an extra early check in after a long travel day!
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September 2023 by Heather Wilson
When I walked up to the counter the lady acted like I wasn’t standing there waiting. The tv kept cutting out and I called the front desk they sent a man that didn’t know what he was doing. The staff was friendly and did try to help though. Walls are thin could hear neighbors talking at night. We did like that the room had a mini fridge and microwave. The double king size beds were nice and beds were comfortable. AC was nice to have as well. The bathroom is big and there’s a huge walk in closet.Rooms: Our room was not completely clean hair in the bathroom on the walls. There was a piece of beef jerky on the floor. No bath tubs for kids. Water pressure is low in shower.Food & drinks: The free breakfast was not good even the yogurt tasted weird.
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September 2023 by Lena N
We stayed here about two months. Everything is good except there is a guy in the reception with long hair seems to be mean. I don’t know cuz we r Asian or what????? No idea ?
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August 2023 by Brian Walmer
Great room, thin bathroom walls, cheaped out and made us pay for parking in their own lotRooms: Grand suite, separate sitting area, dual tvs
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August 2023 by K
Quiet area. Very nice and clean hotel. My family and I enjoyed itRooms: Beautiful, clean, and comfortable beds
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July 2023 by Remy Smith
Comfortable rooms (bathroom is an odd configuration), solid continental breakfast, great service. The A/C did not regulate the room temp well at all -- oscillated between being far too hot and too cold throughout the night. Keeping the window open helped.
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June 2023 by carmen mercado
Water in shower wasn't so hot at night. I requested a room on the first floor in advance of booking and near the elevator. The guy gave me 2nd floor and farthest from the elevator.
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June 2023 by Nim Jayawardena
- I love that they provide complimentary breakfast. It makes traveling so convenient!- The blueberry muffin (from their breakfast) was amazing! Please keep it around. :)- The room was very clean and spacious.- The bed was comfortable.- I appreciate that the room designs are replicated at other SpringHill Suites. Feels familiar and homey.- There was plenty of parking available.- Driving around the area was a breeze.Rooms: The room was clean and spacious. It's a homey and familiar design because they replicate the design at other SpringHill Suites.
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June 2023 by Van K.
Got my catalytic converter stollen. Asked the security guard on sight and he had no idea when it happened. $15 per night for parking and the security guard is useless and No security cameras. What a joke of a place!
