The Presidio Apartments

Most Recent Comments

• January 2024 by linh nguyen
  THE WORST PLACE TO LIVE EVER ?Don't waste your time and money for this place.they try to low the price from the beginning then when you in they will raise the price up so high every year and first they said they charge one parking then when you in they will charge 2 parking.The neighbors up there is so loud .you can hear every single things or even they walk ...The apartment always cold because they built with cheap materialsThen every month they sent people sneek into your room and check every where like you are criminalsSo much rules can't walk around where you live can't, do that do that...Then when you move out they will find every little things to get your moneyTHINK SMART BEFORE TO MOVE IN OR WILL GIVE YOU HEADACHE JUST LIKE US
• January 2024 by Kshitija
  Terrible Customer Service ExperienceWe flew all the way from WI for our apartment hunting trip in the Bay area. Our realtor had made appointments for us and Presidio Apartments were on the list. Obviously, we did our homework before we visited the communities. We had been checking out apartments the entire long weekend in Fremont and visiting Presidio was the worst experience of all! When we arrived, we were attended by Ms. Monika Kaur. We were so excited to visit the community as we had read really good reviews about the community and the customer service experience - especially from Ms. Monika! I don’t know if we caught her on a bad day or if she was not happy working on the long weekend, but the way she treated us was SO WRONG! First off, when we let her know that we had an appointment that was made by our realtor, she said that she couldn’t find it in her system. I know that mistakes happen and it’s understandable if someone forgot to put it in the system as the long weekend was fully booked with appointments in most of the communities that we visited. Having said that, Ms. Monika did not even try to put an effort and check her system again. She gave us all kinds of looks as if she was disgusted to talk to us!!! When we asked her questions about the community, she gave us the classic answer saying “Please visit our website and you should find more information in there.” We told her that we flew across the country just to check out apartments and we really like the community and it would be great if she could give us more information on the overhead/hidden costs that are usually not mentioned on the website. To that, she answered “You will get all the information on the website.” After 10-15 mins of convincing her that we really had made an appointment and we wanted to check out the available apartments, she gave us the keys to the model apartment and assumed that we would find it ourselves without giving us the directions or a map of the community. We then asked her if she could point out directions for us and then she finally got up from her seat and printed out a map of the community for us! She talked to us as if she did us a freaking favor by letting us go around her precious community and check out the model apartment! She has no right to treat anyone in such a demeaning way and if she thinks so highly of herself then she better find a job that is not critical to customer relations. I still want to give her the benefit of doubt and say that she was probably going through something or wasn’t well or for whatever reasons she treated us this way and is not the person who treats others unfairly. But the fact that we are relocating across the country and we made a trip just to check out apartments, I expected her to treat us better especially after knowing our situation.About the community, it’s very pretty and well-maintained! There are lots of covered/open parking spots all over the community which is really rare to come across in the bay area so I would give brownie points for that. The overall vibe is pretty chill across the community and the apartment layout is good for the price that you pay!! On top of that, it’s a gated community so you know there are no safety issues. Even though we really liked the community, we won’t be staying here because of the terrible customer service we received from Ms. Monika. I’m not sure if this was a one-off situation from her side but we still didn’t deserve to get treated this way!!!Apologies for such a long review.
• January 2024 by Harsha Srivatsa
  I have been at Presidio Apartments for quite some time now. Presidio now has a new Management team resulting in vastly improved customer service and maintenance fulfillment, Recently we had a plumbing crisis and I was pleasantly surprised and amazed at the diligence and follow up from the Presidio staff to complete the work from start to finish, What was doubly amazing was the hands on work and supervision from the Property Manager Kyle N who ensured that we were taken care off well and the staff did the work according to plan, This experience made us glad that we chose to have Presidio as our primary residence.
• January 2024 by shruti gujar
  DO NOT LEASE! They don’t allow guests to park inside and towing company is terrible to deal with. I witnessed them towing the car of a door dash driver who put blinkers on and stepped outside to deliver the food to someone’s door. Poor guy was surprised that the car was gone in 2-3 mins. You only get only 7 guests pass per month so cannot have more guests over a month’s time. Eventually your friends will stop visiting you. Also when you end the lease they will charge you for a new glass stove top, even if they knew it was already bad when we rented it. It was included in the inspection form beforehand. Still they charged! Overall, it’s not a pleasant experience to live here. It’s more so like you are not renting but living with management company’s rules, cannot invite or socialize with your friends. The management is not friendly after you sign the lease. Bad living experience ever! I was staying in a corner apt and some random people visited in the afternoon saying they are a cop and a lawyer, asked a lot of questions. I complained about that to the management but no action or no security check. The only advantage of this apt is they are right next to the Bart station. Nothing else is good.
• January 2024 by Barbara Lemus-Eassa
  Nice gated complex
• December 2023 by Muneera Aneel
  UNSAFE GATED COMMUNITY. From the false claims, the leasing office's careless attitude, and the lack of security within the complex, I wish I could give them a zero star rating. Personal belongings missing from armrest and sunglasses holder from locked car inside the Presidio parking for which we are charged extra 50 dollars per month. The false claims of security patrol at night when they didn’t bother to come all night inspite of complaint to them in the evening regarding the episode. Being schooled at the leasing office that I am dumb enough not to know about these cases happening for keyless cars in their apartments where they live too and it’s something very casual for them and also they don’t want to inform the other residents about it as obviously they don’t want to accept their weak security measures at the complex. After discussing this episode with fellow neighbors I got to know one more such episode 3 weeks back and homeless people inside complex in broad daylight being spotted and chasing people inside twice in a month. The packages from the lockers are also missing all the time.The leasing office is well aware of all episodes but they don’t want to inform the residents. They are least bothered about the residents and made a mockery of this episode by asking me exact time of theft for them to check their inexistent security camera footage. The only good thing about presidio was the gated community part as I have a small baby otherwise the house quality is TERRIBLE, but since now it’s not even safe please stay away. STAY AWAY!
• November 2023 by saahil chawla
  DO NOT LEASE! The complex is under major renovation and its loud and disturbing. They don’t allow guests to park inside and towing company is terrible to deal with. I witnessed them towing the car of a door dash driver who put blinkers on and stepped outside to deliver the food to someone’s door. Poor guy was surprised that the car was gone in 2-3 mins. Nowadays the delivery drivers don’t want to come to this address or will request you to come outside. You only get only 7 guests pass per month so cannot have more guests over a month’s time. Eventually your friends will stop visiting you. Also when you end the lease they will charge you for a new glass stove top, it’s a scam (read online). Overall, it’s not a pleasant experience to live here. It’s more so like you are not renting but living in a hostel with management company’s rules, cannot invite or socialize with your friends. The management is biassed and not friendly after you sign the lease. Worst experience ever!
• October 2023 by Wat Dafuk
  This property is okay, however for EV owners beware! If you’re looking at a property where you can charge your electric cars while in the complex, DO NOT rent this place. They advertise they have EV chargers in the complex but their EV chargers are always down, not working for MONTHS now. We, the residents have made many complaints about this to the property manager but they did NOT do anything. Now, only 2 chargers are working for the hundreds of EV car owners in the property. Frustrating for the residents and deceptive advertising for the management.
• September 2023 by Ruby & Kevin Kim
  We are currently leasing a 2 bedroom apartment and our experience in this community has been great so far. Indah was super helpful from the beginning with helping us find the perfect location within the community that suited all our needs. She even takes the time to show us where we would get a shaded room vs. one in the sun which is super helpful to know and learn before leasing. I would highly recommend this community there are 2 pools, lots of outdoor greenery with nice walking paths, a super big playground area for kids, and the customer service here is great!
• August 2023 by Shawnte Ellis
  My leasing Consultant was Indah and she was AMAZING!! I had lived at my previous Residence for 19 years and wasn’t sure I wanted to commit to move right away. Indah made me feel very welcome, showed me around the property and answered all my questions. You can tell she is truly passionate about what she does. I really enjoyed the move in process with her. The unit I moved into was beautifully remodeled. I am loving my new home and I am sure I will for years to come. Thank You Indah!! You’re amazing!
• August 2023 by Angel
  I’m writing this review for the Presidio Apartment. If you’re looking to find your new home. This is the place to go. Ask for Indah as she is very knowledgeable about the whole move in process. She is kind and patience and anything you ask she knows the right answer. She will give you a tour of the apartments. After moved in she still willing answer questions. The Presidio apartments is a wonderful place to stay. Full of trees and flowers around the gated community. You can feel safe walking around and even at night as there’s security patrol that circle the community. They have two pools one indoor and one outdoor.They just renovated the gym. If you have kids the children’s playground is even better than the one outside the community. All and all great place to stay.
• August 2023 by Stéphanie Gervais
  Pretty, clean, and welcoming apartments complex. Lots of trees and well maintained landscape. Nice neighbors and reactive management.Everything could have been great but... when we visited the apartment, we were told the outdoor pool would be closing for renovation. We were told multiple times that the indoor pool would stay open throughout the year and could close sometime in late 2024. So we moved to an apartment right next to the indoor pool as we planned to use it often.We've been here for 2 months, and we just received an email to let us know that the indoor pool will close in a week until May 2024 (at the end of our lease.)Again, we decided to move to an apartment near the indoor pool to use it. But instead, we end up with a closed facility and probably noise et workers all day long.We wished we were given the correct information before we moved in.This pool was very important for me and my family. We're very disappointed.
• August 2023 by TAgar
  Cons:1. Expensive + extra costs for parking permit, + common area utilities so total rent is a bit high than you think.2. Consistent water shut off and repairs (2-3 times a month sometimes)3. Renovations stretching for months for pool and gym4. Common party area is limited to only evening reservations at a steep price.5. No camera based security monitoring6. Package lockers don't work many times7. Patio Policies and Limitations8. Very low water pressurePros:1. Good sized apartments and modern appliances2. Proximity to Bart and Fremont Hub (All kind of shops you need to visit in daily life)3. Clean and maintained complex4. Low security deposit5. Proximity/Walkable to Lake Elizabeth
• August 2023 by subhash reddy
  Omg my whole journey at the place is like a roller coaster ride because of the very strict rules. Management is also very rude in terms of their behavior.One of my friends who came to see me got his car towed and the towing company charged $500. It was just 5min late and I didn’t register his car in the app and the towing people took away. When I went to seek some help from Leasing office they simply turned down me saying we don’t have any right to talk to the towing company.Secondly the apartment is always trying to do some kind of maintenance works and keeps bothering to remove the car by 9 ish in the morning if not the car will be towed.The management is not friendly at all and they don’t even understand the situation and help residents.I also felt some sort of racism towards Asians especially Indians. Yes they are very very tough in terms of their behavior and they just say it’s rules.Anyways I’m out from that apartment now. I only suggest who ever wants to lease just be cautious with the management people.
• June 2023 by Narayanan Ramachandran
  Lived here for almost a decade. Very memorable stay and convenient apartment, close to BART. Best part is the leasing consultant staff(s), they treat you so well and listen to your needs. Specially thanks to the awesome leasing consultants - Indah Widjaja, Carlos Rodriguez and Lisa for making my stay so memorable. If you are looking for apartments in Fremont CA, this is the place I would strongly recommend.