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February 2024 by blake ferguson
The owner agreed to have my brass tags done by a certain date (for my wedding) and called the night before saying he only had 30 done and if that was acceptable. I told him no and that i needed all of them, he then told me he would have them ready for me by the time i had to leave to LA the next day and gave me the bag of tags as they finished up the last one. As we sorted through them after i had left and paid i found that he misspelled multiple names and was missing 4 of them all together despite being given an excel spreadsheet with the names. I used them because i was in a time crunch but dont suggest anyone else go here.
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November 2022 by James Julian
Last year we had a limited budget and I was ordering a number of awards for our reading program. The manager helped us look through a number of catalogs to find the perfect items within our budget. Returned again this year and received the same excellent and timely service.
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September 2022 by Christina T.
Syed did a beautiful job at engraving my stethoscope. Very reasonable price! I would come back for my future engraving needs.
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August 2022 by Louann R.
Syed knows what he's doing and he's quick about it. He engraved some belt buckles for us. Did a great job!
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June 2022 by Greg R.
Outstanding service! Went above and beyond to deliver on an urgent, rush request. Could not be more happy!
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February 2022 by Chris D.
Syed was very helpful from start to finish. my project was so small. I only needed a small plate engraved for my father but even so Syed took care with my request and treated me like i was like any customer big or small. i really appreciated his effort. The results were great and my family was satisfied and happy. Update: Syed actually engraved Chinese characters on there. I sent the the calligraphy font i wanted on PDF file and he did it. We were very happy. This skill and result were rare finds. I hope every culture can tap into this resource in the bay area.
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October 2021 by Teodora L.
Wow I have nothing but wonderful things to say about this business and Syed. As always, I was very last minute to buy a gift for my god mothers 40th birthday. I reached out to several engraving places (including things remembered) about engraving two copper moscow mule mugs, and having it done for pick-up literally the next day. Literally every business other than Trophy Towne said no. Syed was so quick to respond, kind and professional. Not to mention the job he did was fantastic! The mugs look great! I honestly feel like i was being such a difficult client with my deadlines and complicated designs and Syed was so understanding and cooperative; he even rescheduled his doctors appointment so I could pick up my order before my flight! Honestly the quality of the work and the customer service is unbelievable, I will definitely be going here for all my future engraving projects!
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October 2021 by 琳
Syed is very prompt with communication and a very kind gentleman! I really appreciate his friendliness and helpfulness regarding engraving for trophy plates. Thank you so much!!
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May 2021 by Robin Shehane
Would give zero stars if I could. Came by today, they seem closed. Called their phone number, but the voicemail mailbox was full.If you’re a business and you’re closed during business hours, leave a note or change your out going voicemail mailbox. Wasted 20 minutes driving here.
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August 2020 by Peter F.
I am not a reviewer, in fact this is my 1st review on Yelp. But I could not let my experience go unnoticedThis company went above and beyond exceptional service. I was only a few days away, from my sons birthday, and did not know what to get him. I was told 3 days, before his birthday he always wanted a Family Heirloom Keepsake of any kind. What can I do in 3 days??? I immediately ordered a nice watch overnight. I contacted Trophy Towne, to check if they can Laser Engrave on Metal, and if they can do it within 2 days? Syed, responded right away. He was actually sick, and just coming out of the hospital. And he was in the middle of a Graduation Celebration that weekend. But, he understood my urgency and Special Gift to my son. He made time, to work with me. Also, it was going to be a simple name engrave, but at last minute I requested a graphic logo. I knew it was challenging, but Syed made it work. He did the job flawlessly and right on time. I believe that they will try to meet all your personalized requests.
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August 2020 by Valeria O.
Had a great experience getting a wooden cutting board engraved here!! I messaged the business through yelp and the owner, Syed, responded quickly and answered all of my questions regarding pricing and fonts. He sent me an image of the name that I wanted engraved in different style fonts, to make it easier for me to choose from. That was very helpful! I dropped the cutting board off on a Friday afternoon and Syed had it ready for me two business days later on Tuesday! I was very happy with how my board turned out and even happier with the fast service that Syed provided! I will definitely be recommending this place to all of my friends!
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May 2020 by Gloria C.
Had a crystal glass engraved here, and the finished product looks amazing! Great service, prompt replies from the owner through Yelp messages. Thanks again, Syed!
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May 2020 by Kat L.
I had a wonderful experience getting a knife laser etched for a birthday gift. I messaged in for a quote and Syed got back to me with a fair price and very promptly. After dropping the knife off and discussing how I wanted everything positioned, within a day he emailed me a template of the artwork and positioning of the knife. I needed it a bit over a week, but to my surprise, everything was completed within two days. Syed was very professional and made sure I was satisfied with the design before going forth. I highly recommend and will be coming back if I have any laser etching needs in the future.
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March 2020 by Ashley K.
Got my tequila bottle engraved here and it was amazing! Dropped off my item in the morning and was able to pick up that evening. Service was great and quick!
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June 2019 by Othman K.
Edit: got a call back from the business owner who explained why it couldn't be done. Very much appreciated. I'll leave my review below as it did happen and was my first impression with the business: This is based on a phone inquiry. I called to ask whether they could engrave something for me and the person on the phone didn't really care to ask how big etc... and just shrugged it off as something they couldn't do when really it's quite simple, I just needed it done locally instead of my usual spot and thought I'd give these guys a try given the great reviews. Pass.
