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January 2024 by Tapolina Das
Lots of variety and option to look for .
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January 2024 by Nikhil K.
I wanted to write a review for 'Kaz Harrison' from Tubz. Kaz was a very informative and supportive throughout the decision making and buying process of equipments from Tubz. He is very knowledgeable and provided a lot of insights to help us. Thank you Kaz for going above and beyond in helping customers.
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December 2023 by Jonelle C.
My bathroom remodel was done three years ago and all my bath hardware was purchased at Tubz. Last week a part broke in the shower handle. I was able to order the part on Monday and picked it up on Friday for installation. The plumber tried to install it but it didn't seem to work. I called Tubz and spoke with Jeremy Sanchez who was able to identify the possible problem. First he forward the installation kit that had the schematic so as my son had the part in his hand -Jeremy was explaining how the part works. Jeremy then went beyond the call of duty by agreeing to meet my son and make sure the part was not defective and to ensure it was ready/able to be installed successfully. Note: Jeremy was so accommodating because I needed the shower to work because I had just had hip surgery and that was the only shower I can use. With Jeremy's expertise and kindness- my son was able to install it and did not have to wait another day for the plumber. Jeremy exemplified the high standard of customer service, which is very lacking currently.
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September 2023 by Car W.
In desperate times, Tubz seemed like a good option because of their extensive tub inventory. Unfortunately, the customer experience was terrible. My initial phone call with Kaz was pleasant, but things took a sour turn when I inquired about modifying the proposal he had sent me. In response, I received an extremely snarky and impolite email from Kaz. This unprofessional behavior left me taken aback, as I have never encountered such treatment from any company I've engaged with before. Based on this interaction, I cannot recommend this place.
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April 2023 by Drew Mac
The people of tubz are great. I've worked with sales and warehouse many times for my job. Always treated like me like a boss and will solve every issue that arises. Amazing customer service
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February 2023 by Amy B.
We purchased a bathtub from Tubz many years ago and had a nice experience. We so appreciated the items on display to be able to see in person. However, we revisited the showroom for our latest remodel and the experience has been very frustrating. The sales person, Scott, was helpful while we were at the showroom, but the customer service post taking our $8800 has been extremely disappointing. It's next to impossible to get information on delivery of items. Lead times came and went, emails and voicemails went unanswered. Damaged products not dealt with. I would definitely not recommend this business.
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January 2023 by Gary G.
We have two tubs from this company for 5 years and they have both worked out well. We originally went to their Sacramento store and are now going to go to Fremont, since Sacramento has closed
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November 2022 by Colin Ransdell
Appointment needed. Really impressive display of tubs, toilets, faucets, and more. The amount of tubs (50? 60? 70?) to look at is very impressive. The staff are friendly and helpful.
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October 2022 by Caroline Zamansky
Prices and selection you can not beat. However, customer service is shocking!! First made an appt with a Havana to see some tubs. She spent maybe 5 minutes with us and that was it. I tried to correspond with her via email about a tub we wanted to purchase. Could never get a response. Would never call back or email back. I ended up getting a tub at Splashworks in Willow Glen. A tab more expensive, but customer service was amazing. I decides to give Tubz another go as I had to order all my plumbing fixtures and I knew the price would be right at Tubz. Tried Bahvna again. No response. Finally got her colleague Jeremy, who was great at the beginning. Made a considerable purchase with him. Need to re-order sinks now and complete silence. I’ve called and emailed multiple times and radio silence. Not even a quick email to say I’m busy. I will get to you in a few days. I’m SO done with such horrible customer service that I will be ordering my sinks from Splashworks. So frustrating!!
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October 2022 by Britt J.
Jeremy was an absolute saving grace for us! His service has been above and beyond! We highly recommend Tubz. Thank you again Jeremy!!
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September 2022 by Elisha Zhang
Great showroom for people who want to see, touch and feel before they buy. The folks there are experts and, in particular, after the sale, Ana has been fantastic about contacting manufacturers on our behalf. We’ll be back when we decide to renovate our other bathroom for sure.
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August 2022 by Sara T.
Okay, this place should really be called Tubz & More because they have way more than just tubs!! Making an appointment was really easy. Called in and they provided me their next availabilities. My appointment was today at 12. Came in through the side of the warehouse/showroom and was greeted by an employee who verified my appointment and let me know where I should go to meet with my showroom consultant, Scott. "Go straight in, make a right, and he'll be the fourth desk on your right." I loved the very specific directions because I am one who gets lost very, very easily and very, very often, hah. Scott was so awesome to work with!! I came expecting to just be helped finding a tub but he helped give me ideas and options for tubs, toilets, faucets, shower heads, metal finishes and so much more! I regret not coming here earlier in my home remodeling process. It would have saved me many days and nights going down the google rabbit hole. One of the highlights of my visit was when Scott was able to provide a solution to the question that's been plaguing me for like weeks now. Is it possible to control my shower's water temperature and volume separately for BOTH a fixed shower head and a shower head handle?? My contractor had told me that option didn't exist. But guess what. It does!! YASSSSSSS. Thank you, Scott!! I'm still going through the many options provided to me during my visit... I came in thinking I wanted to replace my existing bath with the tiniest one I could find but oh... maybe bathing with your knees up isn't so preferable, aha. But I cannot wait to come back and definitely recommend coming here!! For not just your tub needs but also bathroom, shower, and kitchen needs and so much more! I had a blast if you can't tell, haha! Also, don't be surprised if a pretty little gray kitty named Gandalf says hello! He followed us around often and is super friendly and sweet! P.S. Loved that they have GIANT fans at the top of the warehouse blowing air that you can feel, all employees were wearing masks, and all the doors were open for good air filtration!
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August 2022 by Larry Schapker
I miss-read the google entry. The store is not open Friday and Saturday. I wasn't able to enter.
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July 2022 by Manjit Mishra
It's a really good n premium store for Tubs, Led Mirrors, Shower systems etc.They have good quality stuff n good customer service.Would definitely recommend.
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June 2022 by Joseph Kim
Extremely poorly run business; they don't deserve your money.We had our initial appointment with Jeremy (which went okay), and we tried to call and follow up to provide our payment information for the order but they literally don't have a phone number. You cannot reach anyone by phone, only email.We tried to email Jeremy over a period of 4 weeks (yes an entire month) to no response.We eventually ordered everything we could from a different store (they were not perfect either, but at least we could call them?), but we still had just two items that we still needed to order from Tubz. Eventually, I set up another appointment and went IN PERSON to provide my payment information due to the lack of response over email.It took them over an hour to transfer the two items from my old invoice and order them.We're now missing a small part with our order, and they are again impossible to reach.Please take your business somewhere else, for your own sanity!
