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September 2023 by Brooks Delton
Overcharged me, gave me a non running truck and disappeared. Never answered my calls or corrected charges so I'm contacting the bank and filing a complaint
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January 2023 by Duan Joubert
a total dump not open and have nothing except maybe 3 old trucks
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October 2022 by Beverly Paine
My favorite U Haul is on Jackson Street. Friendly Staff and they are always professional.
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October 2022 by Jackie M.
uhaul charged me 275.00 to pick up one way and charged me a month later for $305. I am not happy with this and did not authorize them to take money out of my account.
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September 2022 by Myron I Dafoe III
I called them and a man answered the phone. I asked him if they had any pick-ups available. He would not tell me unless I gave have him my full name. I asked him why, and he became irate and told me to go look online instead. Needless to say he did not finish his sentence before I hung up the phone. STAY AWAY!
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April 2022 by Alex Brackett
Don’t come here. Worst truck rental experience of my life. No one on-site. You call someone that doesn’t pick up. Once they pick up they take forever to help. TERRIBLE.
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March 2022 by Cinnamon Smith
My favorite U Haul is on Jackson Street. Friendly Staff and they are always professional.
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October 2021 by Ray Ross Jr.
This is the worst experience I've ever had in my life. I made a reservation for a truck and had to use the self check in through your phone because they didn't open till 11am. Gave a credit card, bought the insurance and when I arrived the whole thing wouldn't work. Their system wouldn't do anything it was supposed to. And when I tried customer support they wanted me to provide them with 2 contacts to verify me. Had I known that I would've contacted those people to make sure they answered the phone. But they called before I could get ahold of them so they just cut me off. They might mention that you need your contact list to verify you beforehand. Worst nightmare ever. I hope I don't lose all my stuff since I was supposed to be moved out today.
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August 2021 by Re Naudo P.
From booking to returning, every associate was extremely helpful. Assisted me in measurements to ensure I had the proper vehicle for the proper movement, which was my main concern. Thank you to this particular store who did everything past my expectations to ensure my haul was truly accommodated. Thank you.
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June 2021 by Paula Craig
I rented a 1 bedroom truck four times in one month from this location. I never had a single problem. The man who runs the shop was very polite to me, professional, just a quiet man. i had no issues with billing or him not being there, he always was, or not having access to my truck, every rental went basically perfectly smooth. I'm just about to rent again! And I highly recommend.
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September 2020 by Alonso Pérez
Owner was not even at the location. Thanks for wasting my time and money.
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September 2020 by Shravan Kumar
I just wish I could give negative 1 star to these guys . What kind of business is this that lies to your face that there are no trucks available for moving during a pandemic situation and when we drive by multiple times hauling our own stuff in the car and passing by this place , we see lines of trucks there just sitting idle. It's outrageous and a bad customer experience .The uhaul website is so disconnected from the local store that they allow you to book the vehicle when there is none available . Learn from a company like amazon how customer service is done.
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July 2020 by RENEE PEREZ
They changed my reservations without notifying me. Customer service very rude unprofessional.
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January 2020 by Soumik Pal
Should have read the reviews. Wasted my entire morning here and never got access to my truck. Makes me question using uhaul again as a company. Pathetic.
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December 2019 by michael colon
Terrible service
