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March 2024 by Melanie D.
Ordered a U-Haul online, an hour before pick up. Pick up was easy; same day. Returned truck in under four hours. The only thing was when a gallon of gas was added did not move the line, and when 1.5 gallon of gas added, it went up all the way to half a tank. So more gas was added then when we picked up. Return was easy as well and fast.
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February 2024 by Yifei Hong
I got the luck to meet the uhaul location manager at U-Haul Moving & Storage of Thornton after-hours. I got some mechanical problems of the vehicle that prevented me from returning. He kindly offered the flexibility for me to just drop off the vehicle which facilitated everything in a cold winter night. Thank-you a lot!!!
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February 2024 by Christy Patneaud
The young man that helped me was Great. He was fast , knowledgeable about Uhale and their products. He was very personable. Everything was in working order and clean. I will diffently use them again !Christy Patneaud
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January 2024 by Cami L.
What the hell is going on at the Ubox located in Hayward CA? After a decade I get an email asking me if I want my property? Wtf? What property? I will keep calling Monica and she hasn't called back but sent another email. UHAUL management please call me back 3603618030.
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January 2024 by Genalyn Onia
They’re very helpful & friendly.. Uhaul Thorton Fremont
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January 2024 by Diane Shaw
The guys I checked out with were very friendly and helpful. I had mentioned this was the first time I've done a rental and needed them to show me how the cargo door worked. They were very accommodating. Check in was easy and quick. We did have a conversation after I left and they were very professional. Thank you.
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December 2023 by Don B.
Recently "Me and Patti" ordered a couple of new LazyBoy Recliners. They got to us a couple of weeks early. Great, yes? No. We weren't expecting them for at least three more weeks. I don't have a pickup or van. What to do? We decided to call our local U-Haul, shipping moving supplies too, and rented a newer looking clean van. Ordering on line is soooo easy. Got to my local U-Haul five minutes early. The office was clean, organized, and with staff ready to help. My guy, Jorge, was the best. Check out was so quick. I would say I was ready to go in less than five minutes. I was thinking " Wow that was easy". Check in , and hello again, Jorge. We got the van back into inventory, less than three minutes. "Who knew? I didn't." So let's put this all together. Quick, easy, rental on line while at your dinner table, way too cool. ( Even with Patti telling me "No phones at the table".) Then flying through check-in and even then more awesome, practically handed Jorge the keys and left. So easy, so happy. And you can be happy too. U-Haul on Thornton Avenue ( right near 880). Need a rental truck or van? Need moving boxes or supplies, U-Haul has you covered. ( Like a warm and fuzzy blanket). Jorge and the rest of the friendly staff are ready to help you get real happy, really easily. "Me and Patti" will be renting a box van on January 2nd 2024. Going to Sacramento to pick up my new (to me) Ducati D2R "Monster 803. Toys for Xmas. Never gets old. We'll let you know how that goes when we return. U-Haul Fremont, ready and very happy to help. "We like it, alot."
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December 2023 by Cynthia Diaz
The most reasonable and accommodating company.
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November 2023 by Al B.
I like that location. It has. Ig inventory and new cars.
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November 2023 by Susana C.
Fast and easy staff is kind
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November 2023 by lisa c.
I set up my reservation for a 26 ft truck in fremont but I get a message to pick up my truck in Newark. I get there and guess what no truck! After phone calls they sent me to fremont to get a 16ft truck because they did not have a bigger one. One hour later I get the truck. My move was 75 miles away and of course we needed to make a second trip because we could not fit everything. I was charged 148.00 for extra mileage not to mention the extra gas, and the extra 4 four hours this move took! I had to pay 3 guys four extra hours of pay too! I call to complain and they gave me 50.00 because of the reservation guarantee and told me a manager would call me to discuss getting my mileage money back. It's been a week and a half and no phone call! I've called them again and they just say they will email the manager to call me. UHAUL SUCKS ASS! They don't care about their customers. I will never use them again and I will tell everyone I know not to use them.
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October 2023 by Artemio Ruiz
The dude in there is so rude. They gave me a 26' truck old as fu....k. gas mileage is so bad in this thing. I filled it to half tank right b4 san mateo Bridge coming from Heyward. By the time I was crossing SSF, I was already at half a tank.When I returned, the only thing I asked was if anyone else had complained about gas mileage on this truck., dude goes off on me saying he would not give me any type of refund " when I never asked for one"The bottom line is:Old trucksVery bad customer service.Will never go back to this location, or would I recommend it.
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September 2023 by Tim Odell
I regularly rent auto transports (car trailers) from this location and the staff are great. Just know that if you miss your reservation time they'll give away your rental after an hour or so.
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September 2023 by Yash Jindal
My furniture dolly did not work, I tried to load all kinds of furniture - heavy or not so heavy. I told the associate at the location of the problem. I was told that the furniture, I was loading was very heavy. They did not take off the charge which is not okay. But above all, I had a dysfunctional dolly. Luckily I had a personal trolly which I used to transport my furniture but it took me twice as much time.
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July 2023 by Courtney Dean
This place is always helpful and well stocked. They try to have you in and out as fast as they can.
