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February 2025 by Rand Verse
appointments needed. Even Google maps shows Open, don't trust it
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May 2022 by Mode M.
Working with April was awesome. She was very professional, responsive, helped with multiple options and provided wholesale prices on everything we needed. She helped with making sure that everything could be installed and also delivered everything in time for us to do our bathroom remodel. All in all April went above and beyond and and provided guidance on how to go about doing the install etc. i highly recommend April and U-Save.
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May 2022 by Samy C.
We bought a ton of items through April and I deeply regret not buying from someone else or a different company. She was the single most stressful part of our remodel process and turned what was a very happy process into a very bad experience. When I started my remodel project my friend actually warned me against buying from her but she was very aggressive with calling us to give advice so we decided to give her a chance since we were new to the process. Just a few of the issues I've had with her: 1. They charged a huge mark up for all the items. There were a few times where the delivery guy accidentally gave us the original receipt and it was always much much lower than what we paid her. 2. When an item came broken, they kept blaming the contractor and were never willing to take responsibility for anything. It made me feel like she only cares about making money and not her customers. After calling her several times about the broken item she asked me to contact the manufacturer myself and said it wasn't her responsibility. 3. Some of the items and parts took months and months to deliver. She always had an excuse and it was never her fault (it was always someone else's fault for the delay). What was supposed to be a 2 month remodel still hasn't been completed after 6 months due to missing parts. Instead of helping me try to resolve the issue she texts me non-stop about paying her. 4. There were several times she yelled at me over the phone and hung up. It just felt very unprofessional. It was almost impossible for me to communicate with her and I had to go through my contractor exclusively.
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May 2022 by Michael C.
Terrible customer service. We bought a very expensive $2000 faucet and the faucet came faulty. It's been 9 months and I still don't have a working faucet. At well over $2000 for a freaking faucet I'd expect it to work or at least be replaced in a timely manner. All she says is "it's not my fault, call the manufacturer".
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August 2020 by Noya Niel
I am so happy for their service. They delivered an excellent remodeling job.I highly recommend U-Save.
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September 2019 by Peramster B.
If you're looking for great customer service, helpful advice, unbeatable prices, look no further!! U-Save kitchen & bath has what you need! With our six-month long renovation, we visited many stores to find the materials we need for bathroom, kitchen, windows/patio doors, etc to compare prices. April and Victor (the store owners) are very extremely knowledgeable and very patient. April spent hours with me in the store reviewing on the design of our bathrooms and made recommendations on materials that would last in the long run while giving us very competitive prices!! When we ran into issues with our contractors, April was very responsive and helped us along the way until the issues were resolved. We ended up getting a lot of things from U-Save including Toto toilets, bathtubs, faucets, shower heads, windows, Porcelenosa tiles, bathroom vanities, even bathroom accessories such as towel rings, toilet paper holder, etc. Overall a truly personalized experience that it's not easy to find anymore in this industry. We highly recommend U-Save for all your renovation needs!!
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April 2019 by Jeffrey Pohle
I've never contacted this company, yet they continually call my cell phone. I don't think this is a legit business, stay away....
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March 2019 by Jeff P.
I've never called them, yet I get spam calls to my cell phone from them. No message for their voice mail....stay away people! Don't think this is a legit business.
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March 2019 by Devin G.
April and Victor are very honest and helpful. They're prices are also quite competitive. They don't have a large selection of materials to choose from, but they make up for it by giving you a very personalized experience. Thanks to both of you for your advice on helping me pick out a shower door.
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March 2019 by Xiaoyong Z.
Very nice service, a lot of good suggestions from them. They even pointed out a plumbing mistake made by my general contractor and provided me a make up solution. I bought four sets of bathroom hardware from them. All are working well. Quick response and competitive price too. Besides bringing your blue prints, you should also take a few photos of your plumbing system before your visit to show them.
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March 2019 by Ike P.
I keep getting spam calls from them. I don't know who gave them my number, but I've told them to not call me multiple times and they keep doing it. I would definitely not want to do business with someone who does these shady tricks to get customers.
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February 2019 by Amy S.
We ordered bathroom tile, bath tub, toilet and shower head from U-SAVE for our new bathroom. We got good discounts on all products we ordered. April is a real expert on bathroom design and remodel. She gave us many good ideas for tile color matching and the selection of bath tub, toilet and shower facilities. I highly recommend U-SAVE.
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December 2018 by Dongman K.
I purchased 3 toilets from April for our home renovation. She always provided excellent service, above and beyond She treated my wife and me with all her respects even with very demanding requests and made us very comfortable talking to her all the time. We recommended a few friends living at Los Gatos and San Jose area to replace their toilets for their newly purchased home. They were very contented as well. April always smile and has great personality I am 110% sure whoever talk to her and buy the toilets, they will be satisfied with very reasonable pricing and super duper service. Good luck to your toilets
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November 2018 by Fen Z.
My contractor recomended U-save to me. We bought a lot of things for three bathrooms including cabinet, fauset, bathtub, shower system, towel ring, tiles, toilet, ... We're satisfied with the quality and the price. Compare to other shops, their price is the best. The brands of the products are high end brand: Toto, Porcelanosa, Grohe, ...
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June 2018 by ngan h.
Man this place doesn't know their price. I called in and talked to April. She gave me a quote and said oh I don't know. Let me check. Hold on. And then gave me a model Number which doesn't match with the description she stated it was. And later said oh I thought... blah blah blah. I don't know let me double check. Would you order from someone like this?
