UG Imports, LLC is known for fast, professional, and clear communication. The customer service is excellent, with prompt responses to emails and website questions. The service is quick, efficient, and accommodating, with appointments available on weekends and easy scheduling. The process is straightforward, minimizing hassle for firearm and ammo purchases and transfers. Staff are knowledgeable, helpful, informative, and thorough, going above and beyond to educate customers on regulations and correct any issues. They are friendly with first-time buyers, providing succinct answers without judgment. Customers report a great experience and state they will be returning clients.
Best FFL in the Bay. The bottleneck throughout the DROS process is me filling out paperwork. Everything else seems so streamlined.
May 2026
Anthony's responsiveness and efficient appointment system made my transactions smooth and quick. I also appreciated Anthony going out of his way to accommodate my tight schedule.
April 2026
No BS FFL, very efficient. You are in and out quickly. A+++
