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June 2023 by Rick L.
They were almost immediate in their email responses to my inquiry, with great attention to detail. As a new gun owner I felt confident in moving forward with purchasing a gun here. I was able to set up an appointment to do paper work in 1 day, and that whole process took less than 10 minutes total. I had an efficient and positive experience, I'm excited to be doing more business here.
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June 2023 by Larry
Anthony was very helpful, back then just right before the declaration of COVID pandemic, he opened up his door for me for appointment only, gotten my FSC from him and first time became gunowner. He answered all my questions, taught me about how to build the rifle, you know which one I am talking about, and then quick response on emails, I got few complete guns and lowers from him, and his gunsmith helped me install a DA/SA on my Chiappa Rhino, and then basically most my ammo were from him too. Only negatives are his hours to me will be a little odd, and I needed to drive far to get to his place, but other than that, I love working with him, basically 90% my firearms were from him, and his price is unbeatable too! Hope to do business with you again Anthony and my next may either be a CZ P-01 or HK P2000! Dude best wishes to you!
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May 2023 by Daniel C.
This was my second time dealing with Anthony / UG, but it won't be the last. Anthony was awesome. Incredibly knowledgeable and efficient, but not one of those guys at other gun stores where all he wants to do is talk your ear off about things you a) don't understand, or b) don't care about. My first interaction was him sourcing some Tippmann .22 LR magazines for me. This time around, he was able to source a fairly difficult firearm to find right now. Before he even got it though, he told me what it would cost and broke the price down (cost, tax, DROS) and gave me the "out the door price" which was lower than what some other shops quoted me, I just had to wait a little longer for this particular firearm. Once he got it, he let me know and we set up an appointment at 7pm on a weekday (much later than most shops are open) because of my work schedule. I arrived at 7:11 and we were done with the paperwork and I was walking out the door at 7:15pm. He did everything on the computer which sped things up tremendously. My pick up day was on a Sunday but he was unavailable, which was understandable. The next day, Monday, was Memorial day so I wasn't expecting him to be available, but before I could ask, he suggested a time. I confirmed that he knew it was Memorial Day and he did, so the appointment was confirmed. Pick up took less than two minutes. My main method of communication was via text and he was very responsive. Almost everything discussed was followed up and summarized in an email and as long as you follow instructions that are given to you, working with Anthony and UG is a breeze. I absolutely recommend UG and Anthony.
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February 2023 by Kristie K.
Thank you Anthony & Maiko for making the entire process super simple, smooth, and unintimidating for a first time buyer! They are very responsive to emails, easy to communicate with, and both the initial paperwork/FSC test appointment and the firearm pickup appointment were unbelievably quick and efficient. Anthony has everything ready to go when you come in and you'll be in and out of there in 15 minutes tops. I'll be back for my next purchase!
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November 2022 by Dominic Green
Been here for a couple of months and they are very consistent with their great service.
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July 2022 by Nathan J.
Anthony was so helpful when it came to my AR- FFL that had an issue. Wrong item was delivered to me. He assisted and made sure the correct item was replaced, refunded. and delivered back to me in a timely manner with the manufacturer. Highly recommend working with him.
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July 2022 by Phillip H.
Excellent transaction. I knew what I was interested in, and the transaction was a quick and painless. If you are new to firearms, make an appointment and have a chat with them. I'd been looking for a LGS since the previous one I went to closed and I've found what I'm looking for with IG Imports.
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June 2022 by Loi V.
I ordered two firearms from him, one still on backorder and the other one is on my 10 days waiting period. Anthony is pretty chill and get straight to work. I was in and out in 10 mins. No time wasted. If you guys need to buy any firearms, UGImports is the place to go! You guys won't regret coming to him. I can promise you that. Anthony, you got my business from here on out. Can't wait to pick up my firearms. Thanks again Anthony
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March 2022 by Kong C.
Best FFL in the Bay Area Appointment system to pick up your purchases is great. Even if you're looking to buy your first handgun they have all the info you need.
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February 2022 by Toan N.
Excellent service. Anthony is dedicated and professional. I've done several transactions with him and all was smooth. He knows the business and the laws, doesn't give b******* reasons. If it's legal and he can do it, he will. I will always have my business done with him if possible
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January 2022 by George C.
Stand up guy. The owner makes all the transactions quick and efficient. He answers honestly and doesn't make you feel like an idiot or criminal if you make a mistake like some other shops do. He takes appointments only which is why I love coming here for pickups or PPT. I drive a long way to keep coming here because it's like a barber you get comfortable with.
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December 2021 by Kevin L.
Back in 2020, I ordered a CZ online and had Anthony at UG Imports be the FFL. Fast forward to today and I am selling my CZ to another shop. The other shop tells me that Anthony should have also given me a cable lock that came included with the gun. However, Anthony did not give me the lock. In fact, I never saw it and he even forced me to buy an overpriced lock from him before I left the shop. This was my first gun, Anthony knew it, and he took advance. If you use them for online purchases, make sure you get all of your accessories. Buyers beware.
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November 2021 by Christopher C.
After purchasing a few pistols and rifles through gun stores in the past, I decided try something new and order a rifle I had in mind for awhile now. I didn't see these gun stores handling my FFL transfer for this order (long lines and one even said no). I am glad I found UG Imports! Anthony made the FFL transfer process seamless. Very responsive to all inquires and appointments were in and out. If you are looking for a professional and knowledgeable FFL, hit up UG Imports.
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October 2021 by Jr G.
Can't say enough good things about UG Imports. Anthony and Maiko are great people to deal with both personally and professionally. Flexible with hours and extremely responsive to all inquiries made. UG Imports is my go-to FFL.
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September 2021 by Eric C
Very efficient, willing to work through more complicated transactions than many other similar businesses. Communicates promptly, which is very helpful!
