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January 2024 by Hien P
Ulta Beauty at 43806 Pacific Commons Blvd, Fremont, stands out with ample parking—a convenience for shoppers. My partner, a fan of Ulta Beauty, appreciates the store for its quality products for her and her family. Overall, it’s a recommended destination for makeup enthusiasts, offering a positive shopping experience with a diverse range of products.
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December 2023 by Serra Ano
cyber Monday11/27/23, 7:07 PMKudos to gurl at pick up my online order pick up in store disappearedbravo helped rectify situation.ulta employee rocks.? ??✨??Parked in front for curbside pick up; unfortunately no??? connection to click parked ready to pick up.Walk into store already long check out line.waited by online order pick up side of counterteam member checked id before checking shelf for online order.when I askedabout birthday reward instructed to stand in purchase in store line(i understand free yet has to be entered into system with code from e-mail) same agent who handed me online order asked if I had "return item" ( was holding bag from picking up online order pick up in store.)sigh finebusyI had tried to enter birthday reward code thru browser on ulta website for in store pick up ; while waiting in lineline moved quickly enough that I wasn't able to submit order for pick upOnline I could of chosen lancone serumwhat was handed to me was Tula brand 1 oz travel size probiotics cleansereekreviews of others on ulta website who also received same sample as birthday rewardoffensive fragrance smell and irritated skinoh well will try on forearms test if any irritation occurs...Had good experiencewith ulta customer service over the phone had not received snail mail or e-mail promotions and coupons.phone agent transferred me to supervisor"so I wouldn't miss out on birthday rewardsuperviser made sure to verify I received e-mail with code to use in store or online before ending call.at least phone agents wished "happy birthday"no wishesat ULTA Pacific commonslive in person
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November 2023 by Paramita Bhattacharjee
Awesome customer service and their reps are very knowledgeable and helpful.They go out of the way to help customers
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November 2023 by M G
Horrible experience ending with a manager shouting out me in front of a full store . The mistake was their's but the "manager" did not help the issue at all . Instead of her rectifying the situation and apologizing she made the situation worse , shouted at me in front of other customers, snatched my items and placed them on the counter behind her . Both the cashier and manager refused to give me their names several times . They don't wear name tags because they don't want customers to know their names . This is ridiculous service. I will continue to call corporate until this is addressed. They are paid employees, they should know how to do their jobs and not get upset with customers for their mistakes. If you don't know something just say it and get someone to help don't blame it on the customer and think you have the right to shout at them and expect them to not shout back.
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September 2023 by Rafia Raja
I booked for a blow dry at Ulta and got placed with a beginner stylist. To begin with, I had to wait for my appointment as the stylist that Ulta had booked me with was running behind with her existing client. I was understanding and even told her “take your time, there’s no rush.” 20 minutes after my intended appointment I was seen. Right when the stylist started washing my hair, I could tell she’s quite inexperienced. Nonetheless, I had hope. Now a regular blowout at Ulta takes 45 minutes and here I am 45 mins in my appointment and I’m just getting my hair blow dried. To top it of the technique that the stylist was using was not professional. I had to explain multiple times how I want my hair to blow dried (away from my face) not towards it! She then decided that she will curl the ends so she can give me the look I intended to get from the blow dry. I explicitly told her that I’m not looking to pay extra since Ulta charges $32 for styling or using an additional hot tool. And she mentioned she won’t be styling but curl the ends to finish the look. Fast forward 1 hr 45 mins in my appointment I’m finally done. Still not satisfied, I understood that the stylist did the best she could. I go to the cashier to get checked out and while I’m getting checked out, an employee named Jamila interrupts the cashier checking me out and mentions “well she’s used the curling iron on you, so there’s an extra charge” that’s where my patience ran thin! Her attitude and unprofessional behavior was despicable. I explained to her and told her to look whether my hair actually looks styled to which she just made a face and checked me out.I wasn’t seen on my booked time. Neither was I offered a quality service. To top it off their customer service was horrible. Especially Jamila’s! Never again will I go to Ulta to get a blow dry. It’s better to pay $10 more and go to a proper salon for better service and professional individuals.
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September 2023 by Janie Bankston
Always nice and good selection.
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August 2023 by Sabrina Limon
Good service. Not enough cashiers
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June 2023 by Stephanie Bergman
Made appointments for hair and makeup a month in advance of my wedding and the salon called me ONE WEEK before the wedding and cancelled appointments with no explanation why. They could only offer to tell me to go an hour away to Cupertino. ?
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June 2023 by geronimo jenkins
service and selection could be better.
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May 2023 by Celeste L.
Update on my review, I finally know the name of the girl who is always super sweet and helpful. Her name is Mia, this girl always has such an amazing attitude and so friendly, she makes you feel like you're one of her close friends and she's giving you tips on how to heighten your beauty. There's also a girl there, I believe named Sirena who is also very personable and helpful. She is also very informed about all the products, we talked for a few minutes about perfumes and primers and it felt like two girlies just talking. Great experience, thank you so much.
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May 2023 by Kernjeet Chhina
Staff member -Blue haired women with glasses, super unfriendly, ruined my experience.
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May 2023 by J R
Never more than one person working. That is if you get to the checkout. More than half the time they are out of whatever I am looking for. Unfortunately they closed the only other Ulta is my town
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May 2023 by Nesa Pelayo
There should be more employees out on the floor especially from 3 pm to 5 pm. Staff is friendly just wish I could get help when needed.
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April 2023 by Shevata K.
I called and spent 20 mins trying to book a hair appointment and that person was very helpful. Then the day before the salon calls me and they are having all these background conversations and wanting me to change my appointment. I booked everything and then they are saying that I don't know what I want. I was very specific about what I wanted because I didn't have an exact pic then I should change my appointment. It was very unprofessional and like they didn't wanna do it! It's annoying because I am finding time out of my day to schedule and then the attitude in the background is that they didn't wanna do my hair without even seeing me. Very frustrating and annoying experience, why would I wanna schedule an appointment when there attitude is like I am a bother - so I cancelled
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March 2023 by Monica Chand
On a daily basis we spend about $100 per month, one regret wish we could get some better samples, love this stores and location ???
