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December 2023 by Britny Tseng
Stopped by to mail off a box around 2:45PM on 12-11-23. Was completing international forms when the post office worker asked me “is that international?”. She then rudely announces that she’s not handling international packages. In shock and disbelief, I asked why and she said she was too busy! There was a line, but why should I be inconvenienced more than the next person?! She said I would need to go to a different post office or try coming back tomorrow. I really couldn’t believe it! How do you get to decide what kind of packages you are willing to process when you’re clearly a location that is supposed to be able to domestic and international?! Even the people in line were apologizing to me; not that it was their fault the worker was refusing to assist me because I had an international pkg.I did go to another post office and I shared my experience at the Niles PO and they were equally in shock. In fact the person helping me said, “is she allowed to do that?”.Very displeased with how rude and dismissive the post office worker was at the Niles location! I’m a long time Niles resident and I will be sure to share this experience with others.
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December 2023 by Lauren Stinnett
Rachel is one of the best USPS workers I have encountered. She is excellent at what she does and is an asset to the USPS. If you live in Fremont I definitely recommend using this post office just for Rachel
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July 2023 by Alefgul Shukori
Rachel is great! Friendly, efficient, and very helpful. The hours are different than what’s posted on Google maps & USPS! Open at 9:00 am, closed from 1-2 pm for lunch, and they close promptly at 5:00 pm. Not open on Saturdays or Sundays. There’s only one clerk and due to funding, her hours are limited.
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July 2023 by BList
Change your hours they close at 5:00 me sitting in traffic to run over at 5:20 is a waste of time
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March 2023 by Karthick PN
The lady at the front desk is sooo nice, friendly and helpful. This is the best post office experience I’ve ever had.
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December 2022 by Un
This has to be my best usps experience. I had to drop off a package and the lady at the desk completed my transaction in under 30 seconds. In and out of the office in less than a minute. No crowd, no lines and smart efficient staff! 10/10 recommend.
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October 2022 by Mon Isa
They are very helpful, even if it's a small post office. They will even chat with youIf it's not busy.
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September 2022 by Ashutosh gupta
Great place. Cooperative staff. Hats off to Racheal for guiding through the process.
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August 2022 by Daniel Gonzalez
Always helpful. I been going to this post office since I was a teenager. It's nice to have a local post office in Niles.
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July 2022 by Are Chung
I’ve never thought about writing an review for a USPS office, but here I am. The staff is so friendly and helpful!
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July 2022 by George Aguirre
The staff was friendly and helpful! Though They could probably use more staff, they seemed to be spread thin
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October 2021 by Amos Picker
Flushing your toilet will get better results than from calling the US mail service.Even this email does not want to go out.
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May 2021 by Laura M.
A very welcoming and lovely post office. The employees were courteous, friendly, hard-working, knowledgeable and helpful. It is also a lovely little building with easy parking. No stress, and how refreshing to interact with people who enjoy working and who treat the customer well.
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October 2020 by Agustina Anzorena
Great customer service!
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October 2020 by Evelyn Ribeiro
I just love this post office. I’m glad we all saved it. Had a box here for many years. Even though I no longer utilize a box, the service here has always been great. Especially. Our favorite postal worker... Mrs.Torres.?.
