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August 2023 by Dave N.
Staff are friendly and helpful. I don't understand the low ratings. Handy - if busy - car wash, too.
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July 2023 by Tony A.
The blower didn't turn on after my car got washed. I went inside to tell the staff about the problem. They told me that it happens sometimes, but couldn't help me because I had paid via the Way, mobile app.
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December 2022 by Vince N.
Came for the cheap gas price since I haven't seen it fall under 4 this whole year. Didn't expect to get the same level of customer service. Snobby attitude, bad customer service. Better off going to another Valero.
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December 2022 by Rosemarie Azarse
The gas is high, but I like getting gas there and it's close my place convenient.
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August 2022 by Cuong Nguyen
Came here from out of town, stopped by cause I saw a free pump gas $55 or more and get a free soda can! Awesome! Walked inside showed them my receipt and staff was nice and pleasant. Only thing is I wished I live near here otherwise I would come here every week to pump gas!!
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August 2022 by ****************
A gas station is as good as any other.
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August 2022 by Stew F.
Drove out-of-the-way to visit this gas station because of their competitively low gas prices (as advertised on the Gas Buddy App). We were greeted with a hand written sign on the gas pump indicating "system down, cash only". Fine, no biggie. I walked to the cashier - who did not acknowledge my presence as she was multi-tasking and on the phone. It was clear her personal phone call was more important than the growing line of customers. After pre-paying with cash, I made my way back to the pump. I selected premium gas, and attempted to pump. Nothing. Removed the nozzle, re-selected 91 octane and tried again. Again, nothing. For the second time, I walked back to the cashier. This time, I was acknowledged with a look of utter disdain. It was clear the attendant was unhappy I had interrupted her personal phone call yet again. "Oh the reason your pump is not working is because we only have regular, 89 octane gas.", she quipped, before turning around and resuming multi-tasking again. Could you not have advised me before?! Could you not have saved us both the trip - or at least written that on your hand-written signs?? Left feeling annoyed that my time and energy had been blatantly wasted. Heed the other, recent 1 star reviews and avoid this gas station. Valero may be advertising low gas prices - but it doesn't mean they'll have gas for you to pump. And don't expect any employees to offer even the minimum, expected level of customer service. They'll make you feel like visiting their gas station is an inconvenience to their day.
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August 2022 by Mark S.
Incredibly poorly run business. I checked once for a restroom. Was told no restroom. Another time, I paid for a carwash, but line was long I decided to come back next day. Wash was closed / broken at 9 am. Ok I understand sometimes maintenance needed. Later that day I come back and go inside. Ask when it will be re-opened. "I don't know.". What's your phone number, so I can call to see if wash is reopened? "WE DON'T HAVE A BUSINESS NUMBER". Unbelievable. Can you refund my wash fee since it is broken? NO, WE CANT CREDIT BACK YOUR CREDIT CARD.". This is classically bad customer service. Don't go here.
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August 2022 by Gregg Wiedenmann
Won't let you use the bathroom even if buying gas. Rude.
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July 2022 by Brian J.
If they had zero stars this would definitely be a zero! Don't waste your money on the "way car wash"! First off it's FALSE ADVERTISEMENT. They say "Buy unlimited car washes for $24.99 per month" However it's not unlimited, your limited to 1 per day, and that's if it's not broken and if you ARE lucky enough to catch it open and working , when you go through it theres no soap. On top of it all there's no way contact. ABSOLUTELY THE WORST WASH IN FREMONT!
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July 2022 by Anu Chitrangana
Had trouble with 1st pump. Had success with filling up tank with 2nd one but no receipt.
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June 2022 by Jilly T.
I just left this Valero I purchased $75 worth of gas and a $11 car wash at the pump. Once I was finished pumping my gas I did not get a receipt I did not get a car wash code. There is nobody working in the store the doors are locked the phone number has been changed. I waited for over 10 minutes maybe the clerk was in the restroom or something but nothing. With gas prices over six dollars a gallon this is no way to run a business
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May 2022 by Jay T.
Decent gas station. Credit cards will not work on some of the stations, you have to pay inside. Never tried that, always looked for stations where card is accepted. Nothing special about this place. Wanted to do a Car wash, but skipped after reading the reviews.
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April 2022 by Christina H.
The employees inside are very mean. They get verbally abusive if you come in and ask why the car wash is closed. The car wash has never worked for more than 2 days before it is broken again. Don't bother calling Way.com. I was told there is no credit and they'd be glad to cancel my subscription. Selina Benavides is the Way.com employee who seemed to take delight in telling me this. She did give me credit one time but again the car wash is down for days and days. She refused to continue giving credits. I can't imagine how it's ok to take my money when the service is unavailable. Absolutely horrible experience. I would not recommend to anyone.
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April 2022 by David L.
I was excited to find a gas station with an unlimited carwash option in Fremont for my cars utilizing the way.com app. The first run was OK, but with this type of service, I don't expect a full service. The wash is alright on the basis that it is a touchless wash, but the drying still leaves behind a large portion of water and can be a bit improved. My biggest complaint is the amount of downtime of the wash, which the employees have no clue on the status of the wash, whether it be down due for maintenance, repairs or app issues which is different dependent on who I'm asking. I purchased the app in Early April and with the wash being down pretty much almost half the month (4-5 days throughout the week), I won't be renewing my membership. Since I'm in SF often, I'll opt for the Quick Quack unlimited wash plan.
