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March 2024 by Jennifer M.
After three years of using Wells Fargo for my Business Accounts with zero overdrafts and always maintaining a positive standing, they unexpectedly closed my Business Account Checking & Savings due to an address verification issue. The funds in the accounts will be mailed to me (to the address they have on file that apparently isn't "verified," I assume). What a nightmare! Every time I speak to a banker or customer representative over the phone, they never seem to have the same information. I have verified my address so many times. Years ago, when I started with Wells Fargo, the customer service was excellent. It was super easy and impressive to get someone on the phone. Now, they have the same tedious process of struggling to get past the automated system in order to speak with a live person. The customer service is rarely even somewhat polite. I have noticed angry and upset customers during every single visit recently, and the bankers do not seem to be concerned. If I owned stocks with Wells Fargo, I would certainly divest because the business appears to be on a decline.
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March 2024 by Naira L.
I made an online purchase and canceled it. I spoke to the store and they gave me a code to take to the bank so they could refund the amount, as the store had already refunded it. When I got to Wells Fargo, the manager told me he didn't know what to do with the code. He was extremely unwilling to solve the problem and asked me to call the number on the card and try to resolve it. In short, they've had my money for over a month and won't give it back. This bank is a disgrace. I've been disappointed.
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February 2024 by lz ja
The worst branch. The banker (heavy and glasses) at front was beyond rude. For this service i can go to another bank
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January 2024 by Fernando A.
Stay away! I hope you never need caring human being to solve an issue. I reported a fraud issue and I was literally told that I or a family member commuted the fraud. Mind you, it as a very small amount, and their response was incredibly insulting. My concern is this ever happens with a substancial large amount we (all) will be abused by this institution. THEIVES!
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January 2024 by Tamara M.
Wells Fargo has horrible customer service! I accidently made a double $500 payment from my checking account to my installment loan. I immediately contacted Wells Fargo, explained the situation and requested the $500 be put back into my checking account. I called a week later and the representative stated she could see that I called in a week ago, but she said there were no notes on why I called. That is ridiculous!! I received a letter, with the initial claim number, stating that the issue was being processed. The representative opened a new claim. The $500 was taken out of my installment account but then it just vanished! Today is the third time I called about the same problem and now I am told it takes 7 business days to process claims. This is completely unacceptable. I will be closing my account.
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December 2023 by Tim B.
20 years banking with them Takes forever to receive my money when I deposit my chec. They also refuse to cash it Horrible services. As soon as I get my money an take out. I'm down
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December 2023 by Paul E.
I had one of the most disgusting experiences in any bank in my life today. A petulant self entitled millennial bank manager dared to tell me that if I draw two cheques cash in the one day then Wells Fargo has the right to know what I want the money for! I couldn't believe it and when I said forcefully that's outrageous...she took offence as all puerile millennial's do and actually stated she was going to call the police!!! Disgusting woman her branch is Sunset Drive Miami Florida 10815 SUNSET DR MIAMI, FL, 33173 Please Well's Fargo if you read this fire her immediately she is a threat to your public relations at your organisation!...again the only word that come to mind DISGUSTING
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November 2023 by Logan S.
I cannot stress enough that you should run from this bank while you can. When you close your account, please do not make the same mistakes that I did. Book an appointment with a banker and make them personally hand you a cashier's check, or risk your money being held hostage for months. I had about $15k in a savings account and wanted to take advantage of better interest rates elsewhere. I went into a branch to close my account back on October 23rd. They told me that the bankers were all booked out for the day, but that I could close my account over the phone. "No problem", I thought, "I don't want to go through the hassle of booking an appointment and driving back out another day." Boy was I wrong that it wouldn't be a problem. After waiting on hold for about an hour, everything went well enough over the phone, until I got to the point where they asked how I wanted the money. I was told that I couldn't transfer the money directly, and if I wanted to wire it I would have to reopen the account then call back again to close it after the wire transfer settled. The representative told me that the only other option would be to have them mail me a cashier's check. "Well," I figured, "It'll just be a few days, maybe a week, no big deal." Big mistake. A couple weeks go by, and I still haven't received the check, so I call Wells Fargo. Wait on hold, get in touch with the representative, and they tell me that their policy is that it can take up to 10 business days to send the check out. That would have been useful information when I was first closing the account, but whatever, I'll call back next week if I still don't have the check. Next week comes, no check, so I call Wells Fargo again. Wait on hold, negotiate with the robot that answers, finally get to talk to the representative. They tell me that their policy is that it can take up to 15 business days to send the check out. Mistakes happen I guess, I'll call back next week if I still don't have the check. You guessed it, still no check, I pull out the calendar and count 19 business days, so I call Wells Fargo again. Wait on hold again, argue with the robot again, representative picks up. I recount my past two calls and explain that it's been over 15 business days, is there any way that you can look in the system to see if the check has been sent out at least? "I can transfer you to another department." The other department answers, "how can I help you today, sir?". So, I again explain my plight, and they tell me that the check was sent out on the 24th, the day after I closed my account. Okay, well I still haven't received it nearly a month later, any chance we could just cancel that one and I'll go into a branch to get the check? "Unfortunately, no, you'll have to wait 90 days, then submit a form saying the check was lost, destroyed, or stolen, after we process that form then we can reissue the check." I'm lucky that I don't really need this money for bills or things but 90 days is still kind of an unacceptable amount of time to wait for my money, is there no other way to get my money back from Wells Fargo sooner? "Well, you can purchase a surety bond for 2% of the value of the check and we can reissue the check immediately." So, my two options are to wait 90 days, or pay $300 for the privilege of accessing my own money? "Yeah sorry, I understand your frustration, I'm also a Wells Fargo customer and I get frustrated with them too sometimes, but there's nothing else I can do" I call back the next day to see if maybe talking to a different person will yield a different result. I get the same answer about the policy but I'm told that the check was sent out on the 25th. I ask if they can send over any kind of proof that the check was actually sent out. "Unfortunately, we don't keep anything like that in our system, I can give you the check number if that helps at all?". It does n
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November 2023 by Patricia W.
There has been three fraudulent charges on my son's Wells Fargo account one on October 31 for 194.49 another two charges on November 1 in the exact same amount in the amount of $11.14 well as international charges for each transactions.. My son reached to Wells Fargo on November 1 as soon as he noticed the charges created a claim case, as well as shut down his card. Wells Fargo has closed the case stating it his my son's fault that his digital information was stolen/hacked and therefore Wells Fargo finds my son at fault for all the charges and will not reimburse.
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October 2023 by Reynard W.
My card was cloned. I called the bank and filed a complaint. Even got a police report. Called 8 days later and was told(rudely) that my chipped card was used along with my pin. I told them I don't know how that happened seeing how I was at work and had my card on me. She then told me to get a police report and email them the number. I did that an 2 min later I got an email telling me I needed to call. So I did. I got lance and he wasn't listening to me so I asked for a supervisor he refused to put one one stating that there wasn't one available. That he could get a associate manager. I told him I wanted a supervisor. After arguing for about 20min and him laughing at me he put me on hold to get a supervisor,I told him it doesn't take more than 5 min to get a supervisor. He came back on exactly 5 min later stating it's been 5 min and I found a supervisor at which time he put me back on hold for 5 more minutes. This lady got in the phone and stated she was an associate manager. I asked was she a supervisor,that I wanted to talk to a supervisor? She said she is an associate manager and she could help me, that the supervisor was coaching another teammate. I asked her was coaching another teammate more important than helping an upset customer? She said no but still wouldn't put a supervisor on the phone. We went round and round about this. I asked her what investigation was done..she stated that my chipped card was used and pin was used and that is what they based there investigation on. I asked her if they looked at video, contacted Walmart, checked with my job? She said that is all she can tell me I asked her more than once to take the police report number at first she refused. Finally she said she took it(I don't believe her). At no time did I cuss at her but she stated she was going to end the call if I wasn't going to be professional. I told her I am being professional that I am frustrated with being called a thief and liar. I kept asking for a supervisor and she kept refusing. Stating she was the highest person I could talk to. I asked her a yes or no question if she had a boss some one she reported too? Again she said she was the highest person I could talk too. In the long run I am out of $101 and $47 for overdraft for a total of $148. Because I don't matter to them. Bet if I was white and rich they would have returned their money no questions asked. Looks like I need to find a bank that cares about their customers. Because Wells Fargo sure doesn't. P. S. I told her my card was cloned. She said you can't clone chipped card. True you can't clon the chip but you can get the information off the strip when it is cloned which gives the fraudster all the information on the card. She had nothing to say.
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October 2023 by Harry G.
Don't get home mortgages thru them , to difficult lenders to deal with , they're not interested in your needs just theirs
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October 2023 by Kathrine Mina
I’m not one to leave reviews and I was weary about the location considering the negative reviews, but I was compelled to write one because Heather Liu was super helpful and friendly. Booked an appointment just the day before, and the appointment with her was an easy and hassle-free experience.
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October 2023 by j sharma
Such a Bad experience with the premier Banker name (Heather Liu) came here to open a checking account and was more interested to invents 100k in a CD account and asked her couple of times about the cd rates and she was least interested to tell me further or give any info I had my appointment at 12.30 and she was rushing me since her native language speaking client was waiting and she was more interested to cater her instead of a new customers who was willing to invest 100k in the bank but somehow I heard the conversation between a banker sitting next to her cabin as he was helping someone opening a cd for 7 months that’s how I got to know they are offering 2 different kinds of cd terms 7months and 11months she didn’t even asked me once if I want to open even after repeating myself again and again NOPE she was in a rush what a shame to the bank for putting those employees at front who are there for shooing customers away with potential business worst part she wasn’t even bothered to show or tell me my new checking account number or any thing related to wells Farsi app . Wish I could give 0 stars to this person HEATHER LIU. Anyway these days these banks really don’t care about the customers especially the upper management. Will take my business to some other bank .
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September 2023 by Irishka M.
Worst bank ever! Would never ever recommend this crap hole to anyone! They don't have any good overdraft protection, you have to open a separate account to add a savings account, they always have your charges pending and place checks on hold over the required minimum.
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September 2023 by Jennifer B.
This is the worse customer service I have ever had. My mom had a car she signed for on her granddaughter and it was repossessed. We did not know she was behind. We had called in June when she was switching jobs for a deferment. The person we spoke with told us we were all set. We called to find out what was going on and I asked for a supervisor because the guy I was speaking with didn't seem to know what he was doing. He kept telling me I needed to listen to him. After several times saying nicely to put a supervisor on the phone I ended up going off on him. He finally got a supervisor but not before getting the last word. The supervisor was pleasant however she couldn't help because another department handled the account. She transferred me over and the girl was rude and short. Just because a circumstance cause the car to be repossessed does not mean you should be rude and treat people like they are skum. I had to call back today to find out about getting stuff from the car and that girl was just as rude. When she hung up there was no thank you for call no goodbye just click. This company is the worse!!
