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May 2023 by John L.
Terrible service. Under staffed and no one even bothers to ask what you're there for. Business area is completely empty so no one can answer questions for you. Might wanna just close this branch down if that's how you operate.
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April 2023 by Gary Louie
Do not go to this branch unless you want bad service. I went to upgrade my accounts and was told appointment was needed. Got an appointment, agent wasted 30 minutes looking up my accounts, then said nothing could be done. Need all owners there, so you need another appointment. OMG, it takes 30 minutes to figure that out? I left and went to another branch. Got accounts upgraded immediately, no issues. So what is the problem? Called a regional manager and was told that treatment should never have happened and clearly not bank policy. Bad attitude and incompetent?
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April 2023 by An Le
Came here around 2 pm on a Tuesday for some clarifications regarding my credit card. I forgot to get her name but she had dark black long hair and many gold bangles on her wrist at the front desk, she was rude and had no knowledge regarding any of Wells Fargo's policies and benefits. Was fed up with her attitude and unwillingness to help. Had simple questions and tried to make me feel stupid for asking them on top of that she didn't even know the answer herself. Wells Fargo needs to further educate and train their employees about the company.
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April 2023 by Amy L.
Came here around 2 pm on a Tuesday for some clarifications regarding my credit card. I forgot to get her name but she had dark black long hair and many gold bangles on her wrist at the front desk, she was rude and had no knowledge regarding any of Wells Fargo's policies and benefits. Was fed up with her attitude and unwillingness to help. Had simple questions and tried to make me feel stupid for asking them on top of that she didn't even know the answer herself. Wells Fargo needs to further educate and train their employees about the company.
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April 2023 by Julie L.
This location is closest to where I live and yet it is a gross inconvenience to come out here. I went a few days before CNY to ask Rita if they had $2 bills- she immediately said no. Didn't bother checking. Rude AF. Went yesterday to withdraw money; waited in line for 30 min- there are only 2 tellers. By the time I get into the front of the line, my good friend Rita closes her window (there are 4-5 customers behind me) before yelling from behind her partition what my business is at the bank. In a soft tone I mention I'd like to make a withdrawal and then she rudely asks how much- in front of everyone, mind you- she has zero concept of proper customer service or appropriate social cues. And not that I think I would get jumped in the adjacent parking lot- but who knows- why would I tell someone how much money I need prior to getting to the window- get an effing clue!!!
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May 2022 by Vibha P.
Wells Fargo, 40982 Fremont Blvd Fremont, CA 94538 I have had one of the most fabulous experiences in this branch. I had to do a wire transfer and was helped by Joseph Estabillo. Joseph is an EXPERT at banking and wire transfer. Not only is he polite and courteous, he is truly knowledgeable for one as young as him. I was confused with rates but he was always patient and efficient. I visited several times before deciding to use the Bank's service. It took Joseph ALL of 10 minutes to have the money transferred. GIVE HIM A RAISE. In these awful trying times one must hold on to good people. Give him a raise or someone will steal him from you specially after this review. A++++++++++++++++++
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March 2022 by Tamim Popalzai
Worse and most lazy people in this branch , in the whole bank they have one banker.
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February 2022 by Guru Vignesh
I went for an issue with my credit card application and the bank manager Meelad is so nice and he helped me late Friday with all my queries and submitted my application. I would recommend this branch.
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March 2021 by Aldo Barahona
Very good service
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February 2021 by Danielle C.
Every time I walk in there's at least a few extra people standing around behind the cashiers. Every time I call they don't answer. I only call to return calls after I've received a voicemail and have tried multiple times over multiple days.. I had a good experience with Liza recently but in general this branch seems pretty crappy. Only go here for the simplest of tasks. And don't even bother calling they don't pay attention. You'd think they would during a pandemic to keep their in store traffic to a minimum, but no.
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January 2021 by Rangaraaj R.
I would give negative stars, if only I could, for this location. Horrible customer service, with absolutely no intent to help customers. I went there on a Saturday, and the staff were more eager to close the bank at noon rather than helping out the customers. In my many years of transacting with Wells Fargo, never have I been subjected to such horrible customer service. Avoid this branch if you can!
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January 2021 by mudassir latif
Everyone here is super friendly and helpful
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November 2020 by Jerry F.
How do I start? I would give negative stars if I could. This bank has by far the worst customer service I've ever experienced in my life. I walked in two days ago trying to open a checkings account. A lady named Lee (I think that's her name) attempted to help me open a new checkings account. Then 15 minutes later told me i had to come back another day to open it due to unknown reasons. So she called me about 30 minutes later and made me an appointment over the phone to come back today at 9:30am. I showed up on time today and then they tell me "Lee" isn't here and that I don't have an appointment. Are you f****** serious? For some reason a young Indian lady said she would help me with opening my new account. She tells me I need to get $25 cash to open an account. The lady from the other day never informed me of this by the way. So I wait in their long line at the teller to do a cash advance to withdraw the cash. Finally I get the cash and then go back to the desk of that young Indian lady. She paces back and forth going to the back and then finally comes back and then tells me I can't open an account and that I would need to talk to the lady that attempted to help me from two days ago. She apologizes and tells me that lady would contact me when she's back at work. So why make me do all this work if you weren't going to help me in the first place? Yeah no thanks. This branch has zero customer service and have rude employees that waste your time and don't know how to communicate properly with customers. I'll never be banking with your shitty branch ever again.
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November 2020 by Aiko
Staffs are friendly and really helpful
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September 2020 by Maura A.
My husband and I came to this Bank to open an account, they said I'm qualified, but not my husband, his credit score is too low, they thinked they PROFESSIONALLY, but they are NOT !!!! So be aware and be careful, read first their reviews before you Banking with them !!!!