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July 2025 by Michael Young
They couldn't refund me my money because they couldn't pay me.and made me a handicap person go elsewhere. Poor customer service no one to help me .I'll never go back to that location again i will take my business elsewhere
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December 2023 by Srinath H.
Well their pharmacy gave a time of 930 on a Saturday for getting a shot for my wife - apparently they don't open till 10AM on a Saturday. I could have given zero stars. This location on Decoto and Fremont always has issues - long lines, unreliable timings etc.
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December 2023 by Rohit S.
Worst pharmacy ever. Staff are under trained and over whelmed. Every time I'm here I have to wait over 30 minutes for getting my meds. Please use the 24hr Walgreens at Mowry instead!
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November 2023 by Scabrous V.
Walgreens is a criminal operation. More in a moment, but first I'll just say that most of the floor staff are innocent and doing their best, and the pharmacy crew are among the kindest folks on earth. My issue is with corporate or IT or someone(s) at the organizational level. EVERYTHING in this store has THREE PRICES: 1) The shelf tag price. 2) The price shown in the Walgreens app. 3) The surprise higher price when you actually get to the register. This is NOT just a one-time thing, but a CONSISTENT PATTERN. I've brought the shelf tag issue to their attention...that time it was just a 20 cent difference and I'd let it slide, but wanted them to know it was "seen" and a recurring pattern. They just nodded and sighed and said "We are SO under-staffed." Today though...an item shows as $24.99 in app, and then a BOGO50 promotion...buying two should total 37.49 + tax at the register. Instead, they ring up at 31.99 each and NO promotion. I explain that's not right, not what's shown in the app. They give me attitude. "Where are you seeing THAT?" So I bring it up, zoom in on the price and the promotion. "Well that's wrong. They're $31.99 each." I'm trying to be polite and not go all Karen on them. "That's...like...bait-and-switch or something. You can't do that, it's literally against the law." They scan it again with their mobile scanner this time, which presents the item in the same Walgreens app interface...and it comes up at their scam price. I scan the SAME BAR CODE with my phone, it comes up 24.99 and BOGO50. "Well the system says 31.99," they tell me. "Okay, fix it," I say. "I can't. That's what the system says the price is." I try my best to explain that I'm not mad at them personally, that I know it's "the system," but this is a criminal act, the store is breaking the law with this price switch. They can't fix it, they won't get a manager, and a line behind me is starting to queue up and this needn't be their problem. So I put the items back and stepped outside and tried a different approach... Find item in Walgreens app. Make sure "show in-stock items only" is selected. Add two to cart for pick-up. Go through the app check-out, price and BOGO50 deal are correct as intended. I'll just wait in the lot for a few minutes while they pick up the same items off the same shelf, and I'll get a text message when it's ready, and pay the correct price. 15 minutes later I get a text, "Sorry, we're unable to complete your order and it has been canceled." I go back to the app, search for same item, it now shows as "Not sold at your store." The same item that's right there, on the shelf, that was in my hands just a short time ago. The ridiculous hoops they jump through to show one price and then not honor it. So obviously fraudulent. Everyone at Walgreens HQ deserves jail or worse. A curse on them all!
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July 2022 by Mez P.
I've never had a problem using this Walgreens at all. The staff has been very polite and extremely helpful. We help operate as well as pharmacy. Which will notify me of when my order is ready for pick up by using text messaging. I've always liked Walgreens over CBS. However while waiting for pharmacy prescriptions I've also noticed that many customers are extremely rude to the pharmacy clerk's. The patient should consider that it is not the clerk's fault that the prescription is too expensive or that it cannot be refilled. The client or customer should check with their doctor to make sure their prescriptions are refillable. Also many people have cell phone And there are sites where you could get coupons for your medications such as good rx.com or single care.com. Instead of wasting time on playing stupid video games On their cell phone people should use their cellphones intelligently and discover coupons for almost anything on the Internet.
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July 2022 by Arishma S.
Worse service ever the Photo dep never has any rep, when asked in front cashier about Photo dep there was no response or acknowledgment. But yes the front cashier did page someone to attend Photos. The rep comes: I had a question so she jumps to next customer, no greetings maybe because she was having a rough day. In photo dep they didn't have usb wires for phone to connect to their system and the rep tells me I have to wait for the other customer to finish which could only take hrs. Next day same no one was at the photo had to get in line to get front cashier, cashier himself goes to photo to help and there was no one at the front cashier. Here came the same person to help, she started to finish the order pulled so doesn't greet and asked the person behind me last name.... Wasn't really sure if this was discrimination. I would rather at this point drive across the bridge or further away then going to this Walgreen.
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May 2022 by Conrad B.
Pharmacy closed 5 hours early, when my girlfriend needs an inhaler. Unacceptable, we will never come back
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May 2022 by Steve C.
3 more hours to charge a camera battery for passport photos. Got to head out to another.
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April 2022 by Brenda T.
I would give it a "0" star. They will messed with your prescription and you can't even get it fixed for a couple of days. I asked if I can have my GI medication refilled, that is due to be picked up and it's not an auto refilled and I have picked it up at multiple Walgreens before, and never a problem. And they said yes and to come back in an hour. However, at this pharmacist they not only screwed it up so you only have 2 days worth of medication, they messed it so bad, that the prescription is now locked and they have to contact the doctors office, that may or not response by Monday. And I can't even get it another pharmacy. And when I asked, they say maybe it's an IT prob, they can't do anything but maybe they will call about it on Monday. Because they are not concerned with why it happens, but it happens often because it's a different pharmacy even though it's still Walgreens, but they have no concern about finding out the cause or fixing it. I think it's not worth risking it. Especially, when they don't seem concern that there's a systemic problem.
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April 2022 by Jorge L.
Very unprofessional, the soon to be manager harpreet was yelling at me and then called me a slur
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January 2022 by G C.
Yes, you could use this pharmacy. You could also hit yourself in the head repeatedly with a hammer. In the end it's much the same. If you enjoy waiting 9 days for your prescription, getting different random excuses from each person you talk to, being treated like YOU are the problem and waiting at least 30 minutes every time they actually manage to fill a script...THIS IS THE PLACE FOR YOU!
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December 2021 by Jung C.
Poor service. Rude employees. With no lines at pharmacy, average wait time 10 minutes. Employees don't even acknowledge customers. If I wasn't picking up medication for parents, I would not use this facility. Management and ownership should feel ashamed of their employees work ethics.
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November 2021 by Angel S.
Alfredo is always very friendly and helpful, he is awesome! Excellent customer service!
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November 2021 by Claro B.
Most employees are good but some spend too much time gossiping when they should be doing their job. No control of loud obnoxious crazies like this one black girl talking so loud everyone could hear in the store, she was ranting something crazy about "judgemental" people like she was giving a sermon in church LoL! They need police or security to monitor this place, too many crazies here!
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November 2021 by James C.
This is the worst Walgreens I've ever been to I am late for a meeting so I went to this Walgreens out of convenience all to find that the workers that work there are buying mass products taking up the register for 30 minutes not bothering to help any customers with 50,000 diet Arizona green teas then I was waiting over at the register after how slow they were in the other line the mainline all for them to hold up the cash register and wait for someone to come when no one wanted to come over and see what the question was about the price and then all the lady said was oh it's 599 and she said well what is it there 05 99 and that's what I was waiting for in order to get out of the store . My 2 minute quick trip turned into 30 f****** minutes at Walgreens!
