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December 2023 by Hillary Rodriguez
Beware! This store location is running some type of scam. We brought in my husband's iPhone, which had a cracked screen, for a trade in or credit. We were given a quote for the phone which we were satisfied with but were then told if we got the screen fixed it would double the trade in value. We were told to go to the U-Tech store in Riverpark because they would give us a discount if we told them which ATT store referred us. We got the phone fixed that same night for $110. However, when we returned to ATT the next day the Manager (Bella) told us that none of that was true and fixing the phone did not increase the trade in value at all. She would not look up our account or look into any solution for the fact that we were scammed by one of her employees (Jared). She said "I'm not responsible for what someone else told you". So basically her employees can lie to you and she takes no responsibility to correct the situation. I believe they are getting kick backs from the U-Tech store.
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December 2023 by AJ Gonzalez
Great store! You can come in for any needs and get the best service
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October 2023 by Lisa D.
After physically visiting 3 other AT&T stores and my bf calling however many others, we finally found a location that had my screen protector in stock. I've had a lifetime warranty on it since purchasing my phone and call me paranoid, but it seems more like a sales tactic not to keep older generation's crucial accessories in house.But anyhow! I was so relieved that we were able to get it replaced here, and the gal that applied it to my phone did a fantastic job - not one air bubble! We were in and out within 5 minutes.
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August 2023 by Mohamad S.
This store is great I love the manager Bella she is super helpful and has so much knowledge
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July 2023 by Lori Curtis
Our family of 4 was helped right as we walked in, and the process of trading in and and getting new phones went seamlessly.
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June 2023 by Juliet Mendoza
Best customer service!!! Highly recommend going there. Very patient and good environment. Bella, Karla, Jared & Charlie were all very helpful and patient.
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May 2023 by _Lee20
Excellent service as always. Will recommend my friends and family to come to this location.
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April 2023 by Mr J Jones
Service is terrible. Long waits and the CSRs prioritize incoming phone calls despite customers waiting in person.
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January 2023 by gigi gainer
Customer service is awful (Cody @ Cedar and Shepard… don’t go there!) No one knows how to communicate with customers. I had switched to Verizon (Att has terrible service and dropped calls) and asked them to close my account and they never closed it. Apparently, they don’t close accounts there and I had to call a 1-800 number. I called the number and the rep (Tanya) tells me that my account IS close.Needless to say, I was on the phone for another 30 min and didn’t get the answer I needed. Good luck if you have ATT. You should switch.
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January 2023 by Manuel Suarez
I wanted to draw attention to the inappropriate behavior (Cody store manager) and Tucker. They treated a customer that had been with AT&T for 27+ years. If you add their time together with AT&T does not even equal the time this customer has with AT&T. On 9/22/22, Cody and Tucker where very rude and unprofessional with this customer which is bringing negative impression about this store this sort of behavior is unacceptable, and I hope necessary steps will be taken to ensure that it doesn’t happen again.
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October 2022 by Daniel J
I wanted to draw attention to the inappropriate behavior (Cody store manager) and Tucker. They treated a customer that had been with AT&T for 27+ years. If you add their time together with AT&T does not even equal the time this customer has with AT&T. On 9/22/22, Cody and Tucker where very rude and unprofessional with this customer which is bringing negative impression about this store this sort of behavior is unacceptable, and I hope necessary steps will be taken to ensure that it doesn’t happen again.
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October 2022 by Anthony Aguilar
Unprofessional, rude, & unhelpful too put it lightly. I am completely dissatisfied & disappointed. Especially at the sales rep Tucker and the manager Cody. They were rude to my mother & added several items to her plan without permission. Once confronted, they removed the items and refused to elaborate at all. I will never come back & am telling everyone I know. Horrible, I am amazed people like this can even be employed in customer service. The worst of it all, was that they were just plain rude. I fully intend on complaining to corporate.
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October 2022 by Dawn Smith
My rep Cody was excellent! He was extremely knowledgeable and polite. I had a great experience!
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September 2022 by Daniel J.
I wanted to draw attention to the inappropriate behavior (Cody store manager) and Tucker. They treated a customer that had been with AT&T for 27+ years. If you add their time together with AT&T does not even equal the time this customer has with AT&T. On 9/22/22, Cody and Tucker where very rude and unprofessional with this customer which is bringing negative impression about this store this sort of behavior is unacceptable, and I hope necessary steps will be taken to ensure that it doesn't happen again.
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September 2022 by Linda Moreno
Samsung and ATT have come a looooong way. It was a surreal visit. Free new phone, will order my preferred color and ship to my house and both men were patient with an older lady's technical ignorance.
