-
February 2024 by Harbinder Sra
This AT&T store is horrible very bad service even manager can’t fix the problem , I don’t know how AT&T run this store, I need to open a account with 3 phone lines they activate only 2 lines in a 2 days I sit in the store for 9 hours still not working. Don’t go with AT&T bad service.
-
November 2023 by Simm Kaur
If I could give them one star I would because this store customer service is HORRIBLE!!!I just brought a I phone 15 pro max 12days ago and it wasn’t working properly and has cooorful lines on the screen so I went back and said if there’s anything they could do sinse it was still under the 14 days warranty but the manager just told he can’t do anything he doesn’t know what he could and said to go to the Apple Store straight why would I go to Apple Store if I brought the phone from you guys I didn’t get it even tho it was still under 14 day warranty I would never recommend going to this store to anyone!!!!
-
November 2023 by david.
Probably one of my most painful experiences at a phone sales place. The inventory online does not match what they actually have in person. They didn’t reach out to let us know but we had to call to find out.We get there to purchase a different phone that was in stock and the doors were locked with the workers inside. The worker comes out to say they were closed and completely forgot that we just spoke over the phone about coming to buy a phone. She gets her manager who was literally lost in the sauce. I wouldn’t call him a manager because of his lack of knowledge on the location’s inventory and pending orders. He tried feeding us an excuse as to why they won’t be helping us tonight, stating that their internet is conveniently out.Embarrassing experience and I’m so happy I’m no longer a customer!
-
October 2023 by Angel Jackson
Franco Aguilar is the best! I visited and called other stores and they could not fix the problem. I was getting ready to file a claim when my husband said “I’ll go with you to the AT&T store, let’s go to the one on Riverside, I bet they put their best there.” Franco fixed it! When I walked out of the store I had 25 voice messages from 20 days prior. I was so grateful! Ask for Franco, he will take the time to dig and find the problem. Thank you
-
October 2023 by Ramen Soda
I call this store on 09/29/23 around 6.30 pm ask them if they have iPhone 14 available they said yes we do me and my husband go 7.15 pm to the store they are two employees where free standing there one ask us what brings you in I answer for iPhone 14 he said oh it’s our closing time I tell him we want to buy phone and we well transferred data at home he said oh let me go back check if we have phone available come back oh we don’t have iPhone 14 we come back he lied to us next day we go there they said we have couple phone in the store I ask the employee who help next day oh last night the guys told us you guys don’t have phone in the store but who help me next day we do have last night so my ? Is are they stop working 45 minutes before there closed hour there closed time was 8 pm and they lie to customer
-
September 2023 by Robert Williams
Loved being able to walk right in and be able to upgrade with no issues. All my questions were answered and I felt like I was respected and my time was valued! New phone is amazing as well!
-
August 2023 by Jason Hurst
I had a really good experience with a worker here. He was very helpful and very patient as he explained what the best plan would be for me. Also, the next day when I went in, he had to spend time on the phone with someone else to make sure I could get the best deal possible. Thanks Franco!
-
August 2023 by Gean Iris (Gentron)
Enrique & his manager helped me out today I really appreciate getting a new phone screen! He never asked for a google review but I just had to. The people here are always so helpful.
-
July 2023 by Chuyi Vang
Go to the Riverside shopping center in Fresno location and ask for Noor Brar if you want to get the best customer service. He took time to educate us about our existing plan, options, different types of services and his knowledge of products were spot-on. Because of his skills, it allowed us to make the best decision for our family. He invested in us, in having a relationship with customers, and not about sales or moving onto somethingelse. We felt valued. Excellent experience. Thank you so much Noor.
-
July 2023 by Marisol Garcia
Representative Franco Aguilar was very professional. He was quick to greet me as soon as i entered the store.very kind and helpful. Answered all my questions and fixed all my issues in a timely manner. Definitely would recommend this store and sales Representative. Thank you
-
May 2023 by SUNNY JHAJ
went to store today they told me to wait there was only 1 customer they helping all other person were sitting there on table when i get there they went to back side i was waiting there there 2 other customer came they start helping them when i ask one of there guy hey i was here 1st they said oh wait sorry we thought you with someone and he ask what you need i told him i just need sim card he let me send someone i was watiing again after 5 mintue he came back and sorry we dont have sim card they are phone company but they dont have sim card in stock i just feel link they dont want to serve me they just lie to me feel very bad im at&t customer since 2007 and that how they treat us Thanks at&t
-
April 2023 by DeeLyia L (Dandelions)
Enrique has help me 3 times with all my family plan. He made my experience super fast and easy. I love the friend family atmosphere. I highly recommend this location.
-
March 2023 by April N Ray T.
Don't go...Don't enlist. They hide alot of fees. And they refer you to try and resolve on ur own. After 15 yrs....really.
-
March 2023 by MARIA HERNANDEZ
Rep was in a rush and racist! He told me I couldn’t return cell phone in store.
-
January 2023 by Ray D.
Rude employees. The one in the black mercedes ran stop signs, sped in the parking lot, almost git a person and practically ran me off the road. They actually expect people like myself to do business with a person like that? No thanks...
