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May 2023 by Ana Aguilar
If I could leave 0 stars I would! I had made a reservation for a 12 passenger van. The day before my trip they called. I was at work so I couldn’t answer and they left me a voicemail saying another person extended their trip so they couldn’t provide us with a 12 passenger van. I called back 1 hour later and they were closed. I called the morning of my trip to get this situated the receptionist was no help and just said my boss called you talk to him. I asked for his number and she’s couldn’t provide me with information and he wasn’t available at that time. She said he would call me back. My pickup is at 10 am and it’s currently 9 am and still have not heard back from anyone. I live 45 min from Fresno so I cannot afford to wait last minute for a vehicle. I called to get back my $37 back and they said they can’t do anything about that. DO NOT RENT FROM HERE THEYLL CANCEL YOUR RESERVATION LAST MINUTE!
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March 2023 by INFINIT 559
At first, they seem like a really good place… But you know what they say if it’s too good then it most likely is…They overcharged me on my account and they try to justify it…Please be aware.I called numerous times to fix this… But they ended up, just leaving me on hold, and all I got was an automated voice
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March 2023 by David Bylsma
Wonderful had zero hasstles, no problems, very knowledgeable employee and quite reasonable prices. The car was clean. Nothing else could I have asked for. Thank you Avis
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March 2023 by Jakub Davis
In and out super quick, I only wish I got the name of the attendant who assisted me, she was the opener and was exceptional
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March 2023 by Dr Robert Zeravica, DC
Amazing!
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March 2023 by Justin Thompson
Its too bad that zero stars is not an option.First and foremost, I don't wanna hear how lucky I am to get a rental, I made a reservation it should be assured, but obviously its not. pick up time was noon, they called me at 11 and told me it would be closer to one, ok.... Then called me back at 1220 and said it was ready and seemed to imply if I didn't get there my car would be let go! Then they messed up and charged me for a reservation I already paid for, then to make matters even worse! they changed my one day, Unlimited mileage rental to an hourly milage based rental, so my simple 32$ day rental to get to the airport cost me almost 120$ !!! Unacceptable, had to call corporate and spend an hour on the phone to get all my money back. Ridiculous
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March 2023 by Michael Mathews
Really nice people that work there and they were very accommodating.
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March 2023 by C L Charlie Smith Sr
Super service and friendly
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March 2023 by Kolten Todd
After calling the national number and them telling me I needed to go into a Avis location to change my reservation and I then called several locations that didn’t even attempt to help me and just told me to call the national number and were very rude about it. I then called this location and the guy that answered the phone was super nice and more then willing to help and in less then 5 minutes was able to do what apparently nobody else could. Thank you again for your help!
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March 2022 by Alan D
Avoid a Caucasian female with tattoos. Arrogant and naive of policies. Will tell you "its policy" when she has no answer. Tried to convince me to take the car without doing the vehicle inspection. Tooth and nail to let me see the inspection form and wouldn't apologize when I pointed out SIX marks! I am righting this because I saw her train someone! Oh god lol
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March 2022 by Kim Martinez
Horrible experience! I arrived to drop off vehicle at 4:30pm. Gates were closed and no one was present. They close at 5pm. They don’t accept after hours drop off, so I had to find another location to drop off car. Now getting charged $80 more for no reason!! Do not rent or drop off at this location!!!!!!!!!
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March 2022 by Kitkat Hill (Ms.Jersey)
Thanks Avis,