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September 2024 by Faye A
Received phenomenal customer service from the bank manager Brian. Prior to visiting the branch, I had the worst experience with the auto loan department via the phone for BOA. I had an issue of receiving a lien release since July, currently September. After reluctantly receiving so much misinformation from the auto loan department, they directed me to the branch. Surprise surprise, they mislead me again. Brian listened to my frustrations, understood the situation, and advocated for me. He even followed up the next day to confirm I was receiving the correct information. He did the impossible and finally got my lien release form. Thank you Brian for listening and helping!
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September 2023 by RAHUL MANHAS
I had the pleasure of interacting with Senior Banker Jacqueline, and I must say her service was exceptional. Her dedication to ensuring that every customer's needs are met is truly commendable. Jacqueline's expertise in banking and her willingness to go the extra mile to assist customers sets a high standard for customer service. Her professionalism, courtesy, and attention to detail made my banking experience a breeze. I highly recommend Jacqueline as a senior banker who delivers the best service with a warm and welcoming attitude. Thank you, Jacqueline, for your outstanding support!
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September 2023 by Jun Nguyen
I brought my tita to the bank to add beneficiaries and the banker Najla helped us. I love coming to this branch and this banker is pleasant and knowledgeable. Her smile is pretty just like her.
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September 2023 by Geronimo Olino
I don't get it, this branch requires a fee of $5 per monthly copy of statement, is this suppose to be part of bank services?
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September 2023 by Najla Tadros
I brought my tita to the bank to add beneficiaries and the banker Najla helped us. I love coming to this branch and this banker is pleasant and knowledgeable. Her smile is pretty just like her.
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March 2023 by kris young
I dont bank here but the manager Brian really helped me out with a deceased family members acct. Good guy
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February 2023 by Noe Garcia
Quick and easy.
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February 2023 by Christopher Escobedo
Very helpful tellers..clean and always a short line ..
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December 2022 by Robert Richner
Called several financial centers for many hours and no one answered phone. This has deteriorated to a third world country.
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September 2022 by Arianna F.
Had a great experience here! We received wonderful customer service from Jackie. We wanted to open a new bank account and she was able to help set it up the same day.
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August 2022 by Christopher P. Escobedo Sr
Very helpful tellers..clean and always a short line ..
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July 2022 by Heidi C.
I went to the bank at 4:30 and it was closed. They changed their hours. Other branches have closed. It is hard to get an appointment with a banker. Services have really changed in the last three years.
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April 2022 by C K.
Walked into this branch after 3:00. It was crowded. We wanted to set up an account for our teenager. Staff were friendly. We were helped after a short wait by Michael who was professional, kind and great with our child. Have never had poor service in this local branch.
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December 2021 by Luis Parrales
The tellers & bankers are always very helpful! I’ve never had to wait very long even when the place is full of customers. The drive thru ATM is super convenient.
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November 2021 by Kate Piccolotti
They never pick up the phone! Scheduling an appointment you must go to their website.Long lines, most of the time only one teller is at the window.
