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February 2024 by Garleen Virk
They never tell you anything. They always like to stay free i have been there more then 5 times and they never tell me anything always say do online there is one mexican guy i think he don’t like to do work always like to stay free and he said me if you want stament we will charge you five dollars ?♂️ don’t come here if you have important work
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January 2024 by TM
I see why they have such a low rating. Bank of America is worthless.
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January 2024 by Jaime G.
Incompetent Morons / rude and disrespectful !!! Dirty from work and in my work uniform I came into withdrawal the remaining money I had in an account given to me by state disability and close the account. The teller, a younger Asian female, snarked/responded that I couldn't close the account because it's not mine, it was the state who opened it. Ok, fine . I'd still like to withdraw the remaining balance. There was close to $3k in the account. She kept having trouble with their hand held printer/card reader thing and after trying several times they said I'd have to come back tomorrow. Another gentleman at the teller next to us came into withdraw all his money and close an account as well. His transaction came and went quickly, so I asked how come he could make his transaction and I couldn't. The response the teller gave me was a condescending " oh, it's because he actually has an accountant here" Irritated/frustrated and done with these people I started to leave, but something told me I should check the balance; both outside at the ATM and on the app the balance was now $0. I immediately went back inside to tell them the account has been zeroed out, and nothing is available at the ATM. The teller looked at me with a blank stare, and if it wasn't for the Manager coming over to apologize and fix the situation, I would have left home and $3000 would've disappeared. WOW!!!! Really!!!!Besides being nickel and dimed /ripped off with fees and BS like that years back this now gives me another solid reason to never ever bank with Bank of America again!!!!!!!!
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October 2023 by Darren T.
DON'T BANK HERE! I have been with BofA for 26 years and yesterday when depositing my payroll check I asked the teller when it would be available, she looked everything up and said tomorrow so I made the deposit. Next day I reviewed my account and it was overdrawn... the deposit was made and then removed with a "Hold" being placed. Calling in they said it's a normal process and my funds would be available in 7 days!!!! If I would have known I would have taken to a check cashing entity, paid the fee, and have access to MY MONEY! I'm sure BofA won't hesitate to hit me with fees now that I'm overdrawn due to their mistake. Perfect example of a major corporation stealing from they're clients. Once my check clears I'll be pulling all of my funds, closing my accounts, and never banking with them again! Beware!!! Do not bank with Bank of America!
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June 2023 by Noelle N.
I have been with them for 26 years. They have been sued repeatedly for their illegal activities. Now they charged me 750 dollars for buying insurance that I already had bought. They credited my account for 1395 when I provided proof of insurance leaving a balance of 30 dollars which I paid. Now they changed my payment from 664.12 to 923 a month. They are the worst company I've ever dealt with and I now have to hire a lawyer or file for bankruptcy. The house is in terrible shape so I may just walk away. I asked for a manager 5 times and they wouldnot give me one. Stay away. I am now paying double insurance! 125 a month through Homesite that I bought plus the money they paid for insurance which I did not authorize.
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June 2023 by Yung B.
I went to this location 6/20/23 and for some reason the security guard was standing behind me like he never said nothing but kept watching me like I was committing a crime I asked him are you watching me making sure I'm not stealing and he said rudely have a nice day I work too hard for my money it's not fault you work as a toy cop ill never return to this location again a black man can't bank in peace smh
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June 2023 by Joseph Simka
Beyond incompetent employees total waste of time making up rules for there convenience and laziness
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May 2023 by Sze On Ng
Slow responding time. Takes 3 hours (for few days attempt )for transferring my call to associate.
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April 2023 by Adrian
Slow service with managers that just stand behind their employees.
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March 2023 by Laura Arreola
What’s the point of having our money in the bank when they make it impossible and take FORVER to make a transaction. Managers just standing behind the cashiers watching like vultures instead of helping out. Wait in line 25 minutes with 12 people waiting and only 2 cashiers. So ridiculous!
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June 2022 by Eric M.
I used this Branch for Business Deposit. There was 1 guest in front of me. It took the teller approx 25min to process 1 transaction! The teller never acknowledged anyone waiting in line. The other tellers processed 4-5 transactions while I waited. Your business accounts don't have all day to wait while you BS with people. This is a HUGE training opportunity for you guys! It's critical to be efficient, and the teller today working the business window was horrible. I'll use another branch next time!! Luckily I don't use this Bank for me personal banking or I would close the account!!
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May 2022 by Ashley L.
They have a driver up ATM. Convenient and super easy to use, get what you need and go. Highly recommended!
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October 2021 by andranik avakian
this is the Walmart of banks. Stay away. Closed my account today
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September 2021 by Angel Montes
No Structure ! No check in and because of that i waited 30 minutes before I was asked what I was there for only to tell me that they had an appointment coming in . Literally what a waste of my time .
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September 2021 by Heyner Oviedo
Not good customer service, what's sad is that I have been banking with this Bank over 20 years
