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April 2024 by beebee good
"My recent visit to Baskin-Robbins left much to be desired. Upon ordering an Oreo shake and a nutty coconut scoop on a sugar cone, I found the shake to be disappointingly watery. When I politely asked for a remake, the staff member's dismissive response and eye-rolling demeanor were concerning. Despite addressing the issue, the employee denied any wrongdoing and proceeded to serve the ice cream in a cup instead of on a cone as requested. Feeling disrespected and unappreciated as a customer, I chose to leave without finishing my order. It's disheartening to encounter such poor customer service and disregard for quality at a beloved establishment like Baskin-Robbins."
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December 2023 by DeAndre Agee
They kindly remade my milkshake because the first was too
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October 2021 by Pavitar Singh Kailey
Worst baskin robins ever first of all I told them two scopes of strawberry they barely just give 1 1/2 and than my spoon came with a hair, don’t ever eat at this baskin robins location worst junk ever, very unsanitary.
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August 2021 by Google user
Seen the employee process a cash payment then came directly to me, asking me what it is that I wanted. I asked him nicely to please wash your hands, and he seemed to have gotten upset, because I asked for him to wash his hands. Seems like management isn’t enforcing employees to wash their hands after every transaction. Due to Covid-19 it’s highly important for cleanliness and sanitation, especially after handing a cash transaction. The counters and surfaces are also not being cleaned often... I recommend management or corporate to reach out to this location at Fresno, Fashion Fair Mall; Baskin Robbins kiosk.
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June 2021 by Ashley L.
I'm out of the frozen vanilla yogurt so I came to this one in the mall since I haven't Yelped it. Masks worn and required. Only 2 peeps in front of me, but still took quite a while to get to order. Plus the worker was training so it took even longer. I ordered a tub of the frozen vanilla yogurt. The worker was kind and wished me a good day. It was crazy packed! Good service!
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May 2021 by Linda B.
It would be zero stars if I had an option. The lady working the counter was not wearing a mask. When I got in line to wait my turn, girl "A" was handling trash. Then she turned around and served a family without washing her hands, wearing gloves, or wearing a mask. Girl "B" was sitting on the counter while working the register. Lazy!!! No customer service positive attitude at all. The gentleman paying thanked her nicely and she forced a smile with little regard. Horrible!! I decided not to buy ice cream after that.
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October 2020 by joanna trevino
Seen the employee process a cash payment then came directly to me, asking me what it is that I wanted. I asked him nicely to please wash your hands, and he seemed to have gotten upset, because I asked for him to wash his hands. Seems like management isn’t enforcing employees to wash their hands after every transaction. Due to Covid-19 it’s highly important for cleanliness and sanitation, especially after handing a cash transaction. The counters and surfaces are also not being cleaned often... I recommend management or corporate to reach out to this location at Fresno, Fashion Fair Mall; Baskin Robbins kiosk.
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December 2019 by VeeVee N.
They say that ice cream solves everything...which is true. After a stressful night of shopping, fighting crowds of unruly holiday shoppers, I blessed myself w/ a well deserved treat. I ordered my one scoop hot fudge sundae from a hurried and flustered employee. I guess the holiday season was getting to him too because he could've doubled for the Grinch. Despite my dealings w/ the employees, my sundae was made to order and they did not skimp on the toppings. The ice cream was really good, no icy spoonfuls here. This kiosk is located in the mall next to Starbucks so seating is very limited. Come angry, leave happy.
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June 2019 by Daniel Castillo
Avrige
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January 2019 by Sasha Casanova
31 flavors, alright.
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October 2018 by rogelio villasenor
Expensive
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September 2018 by Christina Marie
I like how u can try everything firstðŸ‘
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September 2018 by Laurie Espinoza
Custumerservie is good
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September 2018 by sandra contreras
(Translated by Google) Very tasty ice cream
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August 2018 by icela rembao
I got two ice cream cones, the ice cream was melted. There was a lady and a man working there. I asked the guy to replace my ice cream because it was melted and he said he couldn't do that. I asked him to give me another flavor because the whole ice cream had melted. I talked to the lady, and she asked him to give me another flavor. He gave me the ice cream in a cup, not in the cone that i paid for, and threw the cup of ice cream on the counter. The service was horrible and i wont be coming back here.
