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October 2023 by Sara Palomares
Drive up ATM is always broken ??
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February 2023 by Jessi H
No more teller windows but still fast service
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October 2022 by NAS AL
Stephanie was the agent who recognize me as soon as I walked in and offered me her great assistance in a respectful, professional manner. She’s superb and competent banker. This bank branch conduct its business a bit differently than all other regular branches where they have people wait in line to be addressed by an individual banker. This a self service kind bank but it’s well supervised in helping clients.
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June 2022 by Nas Alamari
Stephanie was the agent who recognize me as soon as I walked in and offered me her great assistance in a respectful, professional manner. She’s superb and competent banker. This bank branch conduct its business a bit differently than all other regular branches where they have people wait in line to be addressed by an individual banker. This a self service kind bank but it’s well supervised in helping clients.
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August 2021 by Omar Aura
We deposited $2,000 cash into atm. All it gave us was a receipt saying call this number to insure your deposit was made. Now chase is saying we can’t see where your money went. This is a banking institution that business owners and hard working people trust everyday. You not allowed to lose money. You can’t just say we can’t find it and keep stringing us along for days on end this is the most unprofessional experience I’ve ever had with a bank. Cash is suppose to be available right away. I will be leaving a comment on each bank in the fresno area until this is resolved.
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May 2021 by Simon Dimitrashchuk
Only ATM is Open at this time
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February 2020 by Jenny S.
Awful experience! So glad I don't bank here, yesterday I had an appointment at 4:30 to meet with a banker. I arrived a little early expecting that I may have to wait either until my appointment time or a little beyond if he is still assisting another client, which was ok. There was a point of time when I was the only client waiting inside the branch! But I can only hear talking amongst 3 other people as I was getting impatient (it is now 15 mins beyond 430). I started catching their conversation and only to find out that it was talking amongst employees and management (I am assuming) coaching employees to be "team players" "we're one big team" and "we need to step in and help each other..." I couldn't BELIEVE my ears!!!!! It was so unprofessional and inappropriate to coach employees in their lobby while there are clients waiting beyond their appointment time for assistance! I waited a total of 20 mins beyond my appointment time because of the employees were inconsiderate!
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September 2019 by Chris Kim
Just called the branch to ask questions about fees. The lady didn't have any answers and had no clue what I was asking. She could have said to me, hold on one second let me find out or transfer to another person but basically told me I don't know, we don't do that here and you can call customer service. I didn't appreciate her attitude on the phone.
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May 2019 by Trang N.
Definitely time to switch to a new bank... Waited about 15/20 mins. Only one person in front of me. 1 window open but closed because it was a new teller (Sean) and was asking questions about transactions and counting money so he couldn't help anyone. Line was growing... now about 6 people in line and still no one has been helped. Another teller (Yvette) was counting money. Another teller (Emmanuel) was just standing next to Sean and they were chatting it up and not helping or acknowledging anyone. The atms were done that's why people were coming in. They were complaining about it. Finally, my turn. I wanted to cash a small check and withdraw funds from my account. They said I can withdraw but they have to put a hold on the check. It was only $600 dollars. I had enough funds for the check and the withdrawal. I didn't want the check to be deposited I just wanted to cash it. Never had problems before. I asked was it because the teller felt uncomfortable to cash checks? I didn't understand why they could just cash like they alway did before. So Yvette stops what she's doing and tell Sean's that I was able to cash my check because I have enough funds. Then I confirmed to make sure I was cashing the check and withdrawing. Sean says "well if that's what you want to do, because I was told I am able to do it for you" While they were processing my check to be cash Yvette then says oh we have to put a hold. At this point I am so frustrated because they keep going back and forth. Yvette says you can take this check and cash it where it was written from. I'm said fine just deposit it and just give me the cash that I'm asking for. She then said we have to put a hold. I asked why do you have to put a hold if there are funds in my account and have been in there for a long time and I always cash the same amount from the same people every month? She said she doesn't know. Sean and Yvette look at the transaction again... realizing they made a mistake and already processed it for it to be cashed. They tried to deposit that same check that is why the company wouldn't allow them to cash it. After all that, Sean asks me again how much I want to withdraw. He fills out the withdrawal slip has me sign it... then fills out another and asks me to sign again. I asked why am I signing for two slips for the same amount? I just felt they were being shady. Sean definitely needs more training. Yvette wasn't friendly either. After realizing giving me wrong info and not doing the transaction correctly she should have apologized instead of giving me an attitude. Emmanuel was just standing around just watching. Uggghhh so irritating.
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February 2019 by Grace Boyle
Went in the other day, and oh my goodness I loved the guy with the black spikey hair and glasses. He made my day, he was so funny and kind, I was stressed and he made my life easy and made me laugh! I HIGHLY recommend! I think Marco misinterpreted humor.
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February 2019 by A Google User
The Guy with the glasses and spikey hair was awesome! He was very kind and knowledgeable. Highly recommended that branch.
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January 2019 by Tom B.
I tried to withdrawal 200.00 from their atm. Was unsuccessful as the atm would not dispense any money. But, it showed on screen as having dispensed the money. I walked into the bank to make sure the money was not recorded as having been given from the atm and my account debited. I asked the teller very politely if I could have a printed statement showing the transaction had failed and no money was taken out of my account. A manager I assume looked at me and said well this isn't normally done. I told him all I need is a statement showing my atm transaction was canceled and no money was taken from my account. He then told me "go take a seat, I'll be with you when I can." He was rude, and the teller could have performed that service quite easily from her terminal. I have been with chase for 15 years and keep a fairly good amount of money there and have a mortgage with them. I called back to the branch and asked the manager to call me and the : service rep" said he would let her know. I never received a callback. I have never had such unprofessional conduct from bank service rep, or manger. McDonalds gives better service.
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October 2018 by Amanda
The branch manager, Alex, is wonderful! He was very helpful and polite and was very genuine which made me feel like a valued member. Other staff I interacted with were friendly as well!
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August 2018 by Jane D.
I waited an hour to get seen by a banker so I could get a safety deposit box. An hour. And only ONE person was in front of me. After an hour, I left because my once clean, happy baby is now dirty, fussy and hungry. I'm never coming here again. Beyond annoying.
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January 2018 by Daniel C.
This branch is awesome! If I am in a rush they have a drive up option for an ATM and for a banker! Also, very friendly and professional staff. I never have a problem getting change, of any amount, or with my deposits. I highly recommend this branch of Chase!
