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November 2023 by Lori M.
Having Battery issues with my car. CLAWSON Honda has been a godsend! I am a 62 yr old widow and have been taken advantage of by others before. If u want good service, honesty and professionalism go to CLAWSON! I recommend them highly. Ask for David! Great and patient gentleman. Thank you CLAWSON Honda!
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November 2023 by Bethany Witherspoon
After my vehicle was totalled, Dulce was able to help me get into a brand new car!!! She made the process smooth and I knew she was on my team the whole time. Definitely recommend her and this store! :-)
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November 2023 by Robyn A.
Horrible customer service. I've been calling for over a week, leaving voicemails and never received anything back. Had to request to speak to a manager (Amy) just to get simple questions answered. Had to leave another voicemail to get my car scheduled for a service that I probably won't get a call back for. Don't bother getting any of the warranties they offer on the cars since they aren't helpful in being proactive to get them fixed . Would not recommend this dealership. 0/5
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October 2023 by Shelby Rettig
Absolutely ridiculous. We came in and waited an hour to test drive a truck. We test drove it, sat down to talk numbers, started signing papers for credit checks, they took our keys to appraise our trade in and we see another sales person drive up with our car that they sold to someone who test drove it after us. We were there specifically for that truck, we had actually come in twice to look at it. The first time it was still in the shop. They literally sold the car from right out from under us. We had been there for THREE HOURS. specifically for that truck. Horrible business, should be first come first serve. We have stellar credit, had 6k to put down plus a trade in. Will be taking our business elsewhere.
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October 2023 by Stefani T.
I brought my vehicle to Clawson Honda for the first time on October 12 for a basic oil change & tire rotation service. I had only been having my Honda serviced at another dealer in the area, but my last visit with that dealer was disappointing, so I thought I would give Clawson a try for my next service. They offer an afternoon oil change special and they are located pretty close to where I work. I even let the staff know it was my first time there. The majority of my first visit went pretty well. I had pointed out a couple of body pieces that were showing some premature wear, and the advisor ordered them to be replaced under warranty. Other than letting me know I would be needing to replace my tires soon, which I was expecting, I was told everything else looked good. I knew going in that day that I had a burned out right side fog lamp, but nothing was mentioned about it even though their multi-point inspection says that they check all exterior lights. I just figured I would mention it on the next visit when I returned to have the warranty parts replaced since they would be working on that area.I retuned the following Thursday to have the warranty work performed. I mentioned the burned out fog lamp and that it was not indicated on the previous visit, and was told they would "take a look at it". I got a call a few hours later that my car was ready. The advisor told me over the phone that they noticed some corrosion on my battery. He said they normally charge for the service but did it for me at no charge. I was told a week earlier that my battery was in good shape, nothing was said about any corrosion. My car is still within the 3 year/36K factory warranty, why would I be charged to clean up the battery? Also, why did my paperwork from my oil change visit say that my battery was cleaned & sprayed with protectant?My burned out fog lamp was never mentioned, even after I asked about it. The multi-point on my second visit also indicated that my tires gained 2mm of tread depth since my last visit, which tells me that the form was basically "pencil-whipped". I used my own gauge to measure, and the number on the first visit was in fact correct. I was given tire quotes on my fist visit as well, and one of the tires quoted wasn't even the correct size for my car.I had to come on my lunch break to pick up the car from the second visit. When I arrived, my advisor was with another customer, but instead of having me wait to go over my service, I was waved over to the cashier desk and told it was done. No one came to the vehicle with me to go over the work that was done or see if I had any questions. I waited easily 10 minutes or more for my car to be brought up. Another customer was waiting as well and was telling me she had been waiting over 45 minutes for her car to be brought up. As I waited, I was reviewing my paperwork, and there was a comment from the tech about a small crack found on my bumper "before" the work was started on that side. Again, no one said anything to me about this, and I honestly don't know what crack they're talking about, even after washing it I can't see anything. My car was by no means clean when I brought it in, but the areas worked on were covered in dusty fingerprints. One of the parts replaced is in worse shape than when I asked to have it fixed.I just want to mention that I have worked in automotive parts & service for 23 years. I understand the challenges of working in this industry, so I do try to have some extra patience and understanding if things don't go 100% smoothly, but Clawson missed the mark with a new customer on basic service fundamentals & communication with customers. There was no follow up, no opportunity for a survey, no contact info on the paperwork or website regarding reviews other than this one that leads to Google. Very disappointing first visit to this dealer, I will not be returning.
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October 2023 by Shelby A.
Absolutely ridiculous. We came in and waited an hour to test drive a specific truck. We test drove it, sat down to talk numbers, started signing papers for credit checks, they took our keys to appraise our trade in and we see another sales person drive up with our car that they sold to someone who test drove it AFTER us. We had been there first! We drove the car first! We were there specifically for that truck, we had actually come in twice to look at it. The first time it was still in the shop and wasn't ready. They literally sold the car from right out from under us. We had been there for THREE HOURS. specifically for that truck. Horrible business, should be first come first serve. We have stellar credit, had 6k to put down plus a trade in. Will be taking our business elsewhere.
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October 2023 by Kara Alvarez
Purchased a 2024 Honda CRV Hybrid Sport last week. Want to give a huge shout out and thank you to Christina for all her help. It's been almost 20 years since I bought a new car, so her patience with me was greatly appreciated!! I had plenty of questions for her, and she was great at answering everyone!! Thank you Christina..I love my car!!!Of course I can't forget about Amy in Finance!!..As nervous as I was making this purchase, she was great at explaining all the paperwork I had to sign..She too was great with answering any questions that I had..you're the best..thanks so much!!
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October 2023 by lora allen
We have purchased several vehicles from Clawson Honda. Currently we own a 2019 Passport. We are especially happy with the service we have received since purchasing this vehicle. We want to thank Jonathon Kitong, Service Writer, who has helped us whenever our vehicle needs maintenance or recalls. He greets us with a smile, has a positive attitude and keeps us well informed about the services being done and time frames the techs will have our vehicle. He also lets us know about service specials, saving us money.We have told our friends and family about Clawson Honda and to ask for Jonathon when scheduling their service.Please give Jonathan Kitong some special recognition. His customer service and professionalism keeps us coming back and referring our friends and family to Clawson.
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October 2023 by Taisja H.
I did end up going back to Honda and bought a car all thanks Leslie. She immediately came out to speak with me and overall she was very polite. I had a family member meet me at the dealership and they weren't even acknowledged by the men standing at the door. Overall if you buy a car here I highly recommend Leslie:)
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September 2023 by Matthew Apsay
Fantastic experience at Clawson Honda! They were able to get me in the same day last minute at the service department even though I didn't have an appointment. Even though they charge a bit more, it is justified by the superior level of customer service that they exemplify.The service performed only took 1 hour and they offered me complimentary Lyft service. Worth every penny in my opinion. I highly recommend Clawson Honda!
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September 2023 by Garry Dhillon
Hello,This email is to express dissatisfaction with the current situation. I have a car service appointment today at 10:45 a.m. Following that, your company scheduled a ride for me to my workplace. And told me to pick up the car about 1pm. However, there has been no response from your end yet at 2:30pm. Then I started making calls from 2:30 to 3pm.No one answered my calls; even with many attempts, only one call was picked up and placed on hold for four minutes before being disconnected. What exactly is this behaviour?Then I borrowed a car from a friend and drove to your company's location. And got to know that my car was still there, and unserviced. Which was really unacceptable.When I spoke about it with the manager, he offered me a discount, which he did. However, I did not expect a discount and instead of it I really expected everything be on time.Then he said, "Please finish your office work; our team will come to pick you up." But no one arrived to take me up. Then I returned with a friend to get my car.I'm completely fed up with your service.I'm not the type of person who just wants a discount. I simply want a better service because am willing to pay for it.The same thing happened to me the last time. Someone put scratch on my car, but no one accepted it or even showed me the cctv.This whole situation wasted my entire day, and I'm quite frustrated about it.After 5:30pm, I received a text that my car was ready. I went to pick up my car, but there was no one. I asked a lady for my car key, and she refused to give me the car key. I waited there for some time, looking for someone, but I did not find anyone. Finally, a man in a cafeteria gave me the car after I explained my situation to him. you can check your cctv footage when i was there to find some one.I was really looking forward to a smooth and convenient car service, but unfortunately, that wasn't the case. I would appreciate it if you could provide an explanation for this lack of service and inconvenience. I hope we can resolve this matter and prevent such situations from happening in the future. Thank you for your attention to this matter.
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September 2023 by Corina castaneda
A big shoutout to Cristina and Sergio for helping me get my beautiful 2023 Honda Accord! Both Cristina and Sergio had great customer service, are very knowledgeable, and helped me find the perfect car! I HIGHLY recommend Sergio & Cristina from Clawson Honda! Thank you Cristina & Sergio for all your help!
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August 2023 by Skyler Galli
It’s been maybe a little over a week since I bought my car from Honda and it’s been the best ever since. I bought my car off the lot from Leslie and she made everything super quick and feel super easy. Leslie was able to help me get the car the same day I went in which was super awesome. This was my first car that I’ve purchased and honestly I’m super glad that I went to Honda.
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August 2023 by Georgeanne M.
Horrible, come into the showroom and no one even says hello. Waited around for a few minutes and left. Don't waste your time.
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August 2023 by Jasmine B.
I've always came to Clawson for my services. I had a really bad day today where my car battery died and I had to leave work to replace it. Then my car screen wouldn't turn on so I drove all the way here. Within 2 secs of being there I was told I wouldn't be seen because I didn't have an appointment. They sent me away. I went online and made an appt for only 35 mins later. I don't see what the issue was if I was willing to wait there. Just really needed my car to be seen! I was really disappointed today to say the least. Zero customer service. Wasn't willing to go inside or look at a computer. Obviously they have time if they have appts available that soon.UPDATE: I was at the dealership and Matt Roberts came to speak with me while I was waiting for my car and resolved the issue I had when I first went there. He spoke to the appropriate staff to make sure no customer is ever sent away without being helped especially under unforeseen circumstances. I'm more than happy with the service I was provided and my wait time being reduced as well. Lovely customer service to resolve the issue. Happy to say I will continue taking my car for maintenance at Clawson.
