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April 2024 by Joseph Chin
Solid ice cream in northern Fresno. Tried the orea overload which was sweet with nice crisp cookies within. Generous sizes and friendly service!
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February 2024 by M Parra
Cancels online orders that are placed well before closing.
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November 2023 by Nate Jackson
Service was excellent today, clean tables, and work space. The 3 people working there today were awesome. Some of the best employees I've ever seen at any Cold Stone.
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October 2023 by Miriam L.
My favorite ice cream. Mo matter where I go I always end up getting cold stone creamery
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October 2023 by Justin D.
Visiting family in Fresno. Had Antonio's for dinner and decided to get good old cold stones. Was a long line, typical for a Saturday night. Lots of family with kids and young teenagers. The line was rapidly attended and moved smoothly. Before I knew it was our time to order. Tried the new fall samples and couldn't decide the employee with red hair offered me two types that I was interested in and we landed on strawberry blonde and it was exactly what I wanted without me even knowing. How did she know? Must be keen on emotional Intelligence. The employee with medium dark haired made my wife's ice cream and I decided to want hers too. They both were exceptionally made and tasted great. She had the cheesecake with blueberry, graham cracker and marshmallow. Very happy with the service and quality of the ice cream. We'll be coming back when we visit again in the near future. Thank you!!
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October 2023 by Gladys G.
I haven't had Cold Stone ice cream in sooo long. I was pretty excited to come here after having dinner! Walked in and it was clean and smelled like freshly baked waffle cones which is how it always smelled :) The workers were really nice and patient because I wasn't sure what I wanted to order. There were so many flavors but I decided to order the Chocolate Devotion! Oh my goodness it was so good and I ordered the "like it" size and I could've definitely shared this with someone. It was rich, sweet and creamy. Next time I want to try sweet cream or cake batter ice cream :)
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July 2023 by Ashley L.
8/01/23Really enjoy their lite vanilla ice-cream! Sweet, great flavor! Ordered a Love it size! Workers were very kind. Got it and wished a good day! Great service and delicious lite vanilla ice cream! Highly recommended!
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July 2023 by Heidi Alvarez
This location has always been a problem for me. I have been here quite a few times before deciding to write this review. We were there last night and none of the employees had aprons, gloves or hairnets. They were all wearing gym shorts, yoga pants, crocs and the girls hair were barely pulled back with hair getting everywhere. Their overall appearance made me want to leave as soon as I walked in. Not one employee had any type of coldstone employee apparel, and they all look like regular people. Unfortunately, I probably won’t be coming back to this location and will just make the drive over to fig garden.I have spoken to the manager and she informed me that this is a “battle” she faces with her employees. If it is a battle then in my opinion, some write ups and firing need to be done especially when you’re working with food.
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June 2023 by Diana C.
website was not allowing be to customize a birthday cake so i called the river park cold stone location. Claire answered and took my order over the phone. I just appreciate good phone customer service. Thank you Claire
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May 2023 by Alma P.
The service is amazing. Even they had a big line we went in and out. The worker took our order and started working on it right away. The Ice cream it's always in point. We have never had a flavor or bad ice cream. The ambience is casual and very familiar. We always come back. No picture, we ate it before we thought about a picture.
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May 2023 by P R
First off the dairy industry kills baby calves that don't produce milk. Just an fyi. Cows are over milked and exhausted and sick and blood and pus get into ice cream at factory farms..They only have one or two plant-based options from what I know. The silk almond milk chocolate ice cream. Also Customer service is lacking..
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May 2023 by Paul R.
First off the dairy industry kills baby calves that don't produce milk. Just an fyi. Cows are over milked and exhausted and sick and blood and pus get into ice cream at factory farms..They only have one or two plant-based options from what I know. The silk almond milk chocolate ice cream. Also Customer service is lacking..
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May 2023 by Tofu Temple
Came here a long time ago, i liked it!
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May 2023 by Jose G.
Today I was Very disappointed in the entire experience and staff. My wife, daughter and I wanted ice cream to finish our day of shipping. My wife loves Cold Stone ice cream and I enjoy the lively employees working the counter. This store and employees gave us the worst experience. I informed the redhead girl I was planning to tip and asked if they were willing to sing. The Redhead said they may be able to for the right amount. I assumed she was serious but quickly cheated. After tipping $20, the staff refused to sing for me and my family. The redhead asked a young guy (dark long hair) if he would sing and he quickly dismissed her and said NO. I felt scammed and disrespected as a customer. NVM coming back. I hope the Manager reads this review and addresses this group of young employees.
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March 2023 by Ashley G
I visited this location twice in the last month. The first time I received my order, I found a long hair in my ice cream. When I let them know they didn’t apologize for it and they seemed to be upset about remaking it for me. They handed me a messy cup with my ice cream melting over the sides. I decided to give them a second chance and I was disappointed again. They do not greet you when you walk in. They are too busy talking to each other to acknowledge that you’re ready to order and pay. I asked for one of their creations and nowhere in it does it say it contains blueberries. I am allergic to blueberries so that was a huge inconvenience. When I asked for it to be remade, the girl did not apologize for adding them in and wasn’t happy about remaking it. Someone else remade it for me while she walked away. When I asked for a lid I waited there for a couple of minutes and I had to ask again because I was ignored. We were the only ones in line at the time with 5 people working. These employees lack customer service and cleanliness. I watched the girls touch their face and hair multiple times. I feel like they should wear gloves because their hands occasionally touch your ice cream. I will not be going back to this location.
